How manifests work
What is a manifest
A manifest is essentially a summary of the order information which is sent to the carrier electronically from Shippit when you hit Book/Manifest. It contains crucial data that is used by the carrier to invoice you accurately and track the delivery journey of each order booked.
How to manifest
Once you've confirmed orders from the New Orders tab you'll have the option from Ready to Ship to download & print a label allowing you time to pick, pack and despatch as required.
Once your packages are ready for collection, you need to manifest by hitting BOOK NOW & your manifests will appear in Manifest History below.
Why is a manifest so important
It's crucial to book/manifest your orders before handing them over to a pickup driver. Failure to do so will result in a late manifest fee which varies depending on the carrier.
Manifesting after a collection by a driver may also affect the normal behvaiour of tracking events flowing into Shippit from the carrier, proving problematic with notifcations your customers receive. Tracking events will not flow into Shippit at all if an order is not manifested on time as it appears non-existent. You will however still be charged for the order including a late manifest fee when a scan event is captured by the carrier.
Whilst Shippit will always provide you with the option to print your manifests, these will not be required for all carriers. For those carriers, the driver will not request this from you upon collection - see below.
A printed manifest can be a handy tool to help those clients with smaller volumes of freight, to keep track of their dispatched freight at handover. However, for those clients manifesting larger volumes, a printed manifest will not be signed by the driver as it is time consuming and not a requirement at pickup. Instead your packages will be scanned in at the depot upon arrival at the end of the day. Carriers require physical scans to show an article has entered and travelled in their network.
Note: a printed & signed manifest does not act as proof of collection with any carrier as they require a physical scan before claiming it has travelled in their network. If you experience any difficulties with freight handover, our team can provide advice if you reach out to your Shippit account manager.
Manifest requirements & pickup requests
How pickups work
Your pickup requirements will vary based on your business model, freight profile, and type of pickup location.
If you're shipping special goods (dangerous goods, fragile, liquids) or have special pickup requirements (palletised or consolidated freight), you'll receive a little help from us to set things up correctly when onboarding or activating your store location/s. You'll most likely also receive scheduled collections depending on the volume of freight you're shipping daily.
If you don't ship any of the above, your pickup requirements should be pretty basic and not require any assistance when setting up. You'll receive 'adhoc' collections in logistics terminology.
How Shippit books a pickup
Once orders are booked on Shippit we'll automatically send an electronic manifest to the carrier for each order. They will then upload the relevant booking information and pickup as required.
Some carriers will automatically assign a driver which means goods need to be ready for collection before booking. Others, as mentioned below, will rely on your own agreed schedule with the carrier.
Some carriers also require a printed physical manifest aswell which Shippit will provide at the time of creating the order. Once you've hit 'manifest' on Shippit you can then download and print the manifest ready for the driver at time of collection.
Cancelling a pickup
Priority & On Demand orders must be cancelled by Shippit, please contact our support team immediately to cancel these orders.
Standard and Express orders can be cancelled from within Shippit, see below.
- Simply navigate to the TRACK page within the Shippit App and search the order.
- Select Cancel Delivery and we'll send the carrier a notification to cancel the pickup.
- Note: if the driver has already attempted collection, a futile fee may apply.
Rebooking a pickup
It’s not necessary to rebook a pickup if you receive regular pickups and a package has been missed as the driver will simply collect it the next time.
If you have a delayed pickup or a Pickup Failed status, please contact Shippit support who can rebook a pickup for you.
Pickup cut-off times
Priority Same Day
Priority Timeslot bookings
Check out our Same Day Shipping & On Demand Shipping guides for more info.
You’ll need to agree on a pickup or drop-off schedule with the carrier directly.
What if my pickups aren't going as expected?
If the agreed arrangement isn't going to plan or your circumstances change, it's important to let us know so we can understand what's going on and how we can help things improve.
You can start with reaching out to our support team initially as they're fully equipped to rebook pickups and offer alternative pickup solutions where needed.
If you have a dedicated Shippit account manager let them know directly so they can ask for help from our carrier operations team.