The Shippit Knowledge Base is your first line of defense for any issues or questions, so that you can get answers to your questions immediately and without waiting for a response from us.
In case you're unable to locate an answer or resolution in the Knowledge Base, please send the order number and full issue description to the relevant support channel.
Pick-up delayed? Delivery delayed?
- Delivery-related issues for orders booked on Shippit couriers - firstname.lastname@example.org
- Delivery-related issues for orders booked on your own negotiated rates with couriers - please contact the courier's customer service team
Address error? $0 quote? Manifest not generating?
- Software issues - email@example.com
Adding your own negotiated rates with couriers?
- Configuration requests - firstname.lastname@example.org
Orders not syncing from your platform? Incorrect courier allocation?
- Platform Integration questions - email@example.com
Update business name on invoice? Questions on charges?
- Invoice/billing questions - firstname.lastname@example.org
Live Chat is also available once you login to Shippit. We have chat representatives ready assist you from Mondays to Friday, 9am to 6pm SGT.