Singapore Post is a leader in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world.
For bookings made on Shippit, SingPost is best suited for parcels with the following specifications:
- Maximum Dead Weight: up to 30 kg
- Maximum Length: <1.20 m
For Shippit stores with saved Pick-up Address in Singapore, you may enable SingPost by going to Shippit > Settings > Carriers and turning ON the toggle switch for SingPost Express.
If you want to use Singapore Post in Shippit using your pre-negotiated rates with this courier, please coordinate with your Shippit Sales Contact first and be prepared with the information below:
API key for Ezy2Ship (Booking)
Username & Password
(recommended to confirm) Product prefix & range for each service
Tracking API Key
Collection Type preference
- SingPost Express service includes door-to-door, time-sensitive satchels or parcels delivery on the day after pick-up.
Deliveries are completed from Monday to Friday, 9am to 6pm and Saturday, 9am to 12.30pm, excluding Sundays & Public Holidays.
Click here for a summary of items that SingPost do not accept for shipping.
SingPost can be expected to pick up goods within a day from the time orders are booked for delivery in Shippit.
The cut-off time for same-day pick-up is 4:00 PM SGT from Mondays to Friday and 11:00 AM SGT on Saturdays.
Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.
SingPost bookings made on the Shippit platform have complimentary Enhanced Liability Coverage (provided by SingPost). The Enhanced Liability Coverage covers the lower value of, the order's declared value or S$50.
Alternatively, you may also enable Shippit's Transit Protection. Click here for more information.
In the event of a missed delivery, SingPost will attempt re-delivery up to 2 times. Small satchels or parcels may also be delivered to a local POPstations so your customers can collect the delivery at a convenient time.
Booking a Return
To book a return, head to the Shippit Send tab and enter the customer's address for the pick-up location:
- Ensure that your customer is ready to ship out the item for return
- Login to your store in Shippit
- At the top right portion, click on the Send tab
- Under 1. Pick-up Address, click on the hyperlink New Location
- Enter the customers address as the Pick-up Location
- Type your store address under 2. Enter Delivery Address
- Forward the generated label to your customer
Cash on Delivery
SingPost supports Cash on Delivery (COD) on orders booked through Shippit for businesses in Singapore. Click here to learn how you can create a COD order.
With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.
For merchants and their customers using SingPost on Shippit's discounted delivery rates, delivery support tickets can be submitted via the Get Help button in the delivery tracking page.
For merchants who ship with SingPost using their own pre-negotiated rates, your customers will need to reach out to you for delivery support or to SingPost directly.