From 7 December 2020, TNT updated their domestic shipment surcharges and fees. If you have booked TNT through Shippit in the past, you will have received an email from Shippit advising of these changes.
Residential Pick-up and Delivery Fee.
All TNT bookings picked up from, or delivered to residential addresses will incur an additional fee, charged per consignment based on its chargeable cubic weight.
Residential Pick-Up / Delivery (Base) Fees:
- $5.00 (ex. GST) - residential delivery or pick up and / or from a residential address.
Heavy Residential Pick-Up / Delivery Fees:
- $55.00 (ex. GST) - residential delivery or pick-up of consignments with a weight of 30kg* and over but less than 100kg*
- $175.00 (ex. GST) - residential delivery or pick-up of consignments with a weight of 100kg* and over
This fee will be applied in addition to any other fee or surcharge in relation to the consignment, including the base Residential Delivery Fee and / or Residential Pickup Fee of $5 per consignment for delivery to and / or pickup from a residential address.
*cubic or deadweight whichever is greater.
Do you ship with your own pre-negotiated TNT rates?
If you make residential bookings with TNT, having the fees included on your Shippit account will ensure you avoid unexpected fees or surcharges later on.
However, you do have the option to opt-out and will need to contact our Support team via firstname.lastname@example.org to get this disabled.
Do you ship purely B2B and not to residential addresses?
As the Heavyweight Residential Pick-up and Delivery Fee is only applicable for residential addresses, if you exclusively use TNT for business to business deliveries, these updates may not be relevant for your Shippit account.
As these latest fees will be included in quotes generated by Shippit, this will impact how carriers are allocated to orders. We can assist with B2B configuration*, please contact our Support team via email@example.com for further assistance.
What can I do to avoid these surcharges?
We suggest enabling alternative carriers today to avoid the fee increase.
This is a significant increase by TNT and to minimise the immediate impact on your business, Shippit recommends enabling an alternative bulky goods carrier.
For same city deliveries, we'd suggest using Same Day delivery services such as Bonds or Allied Express' Same Day, available instantly with Shippit's discounted rates. With no residential surcharges, these carriers are more cost-effective for shorter distances and ensure a fast, convenient customer experience.
Shipping interstate? We recommend trying delivery services such as Hunter Express or Allied Express' Standard delivery service, which is also more competitive for deliveries over 100kg, to most destinations.
What else has changed?
Manual Handling Processing (MHP) Fee.
TNT have increased their MHP fee to $12.50 (ex. GST) from $9.50 (ex. GST) per item on items that are not compatible with TNT's sortation system. These items may require manual handling due to size, weight, fragility, poor packaging and/or unusual shape and Dangerous Goods.
To avoid additional or unexpected fees, we recommend ensuring all your bookings are adequately packaged for safe delivery. You can check out packaging guidelines here or read TNT's instructions for preparing irregular items for delivery.
These fees will be applied in addition to any other fee or surcharge in relation to the consignment, including the existing Residential Delivery Fee (RSD) and/or Residential Pickup Fee (RSP) of $5 per consignment for delivery to and/or pickup from a residential address.