Carrier Service Types & Allocating for Service Type.

Many carriers offer a number of products and services with different products having different capabilities and qualities. There are a huge number of different services offered, where the defining characteristic may be low cost, speed of delivery, freight type-specific (bulky or palletised), target market-specific (B2C, B2B, or both), and/or offering a time crucial delivery option.

 

With all these different products, it can be difficult to know what to expect. To simplify the comparison of shipping products, Shippit classifies Carrier services into “like” products by “service level”, with the following service levels supported:

  1. Standard
  2. Express
  3. Priority (Now, Sameday or Timeslot)
  4. On-Demand (within 3hours) 
  5. International

 

Standard.

Products in the standard service level involve bulk collection (or dropoff) of parcels. The driver will perform multiple pickups, returning to a central sorting when at capacity. The parcels are then sorted and distributed to other vehicles for delivery locally, or to a sorting center closer to the shipments final destination.

There is no guarantee of delivery speed with standard service level products.

Standard orders can be created by using Send A Package, the New Orders Modal, and by API. Standard orders created via the API or modal will be visible on the new orders screen and will wait to be labeled by user confirmation, or via the labeling API.

 

Service Type:

Carriers:

Best Suited:

Standard.

  • EParcel, CourierPlease, Fastway, 4PX
  • Small satchels and cartons shipped via road.
  • Intrastate/interstate standard delivery.
  • B2C.

 

  • TNT, Allied Express Hunter Express, Neway.
  • Small and/or bulky palletised freight shipped via road.
  • B2B.

 

Express.

Express is similar to Standard but products in this service level offer delivery timeframe guarantees, normally next-day delivery between major metropolitan areas. 

There is a configuration option to allocate orders to a cheaper standard service from a requested express service level if the estimated delivery date of a standard service is within a threshold. Similarly, a request for a standard service level can be automatically allocated to a cheaper express delivery option if it exists.

Standard orders can be created by using Send A Package, the New Orders Modal, and by API. Standard orders created via the API or modal will be visible on the new orders screen, and will wait to be labelled by user confirmation, or via the labelling API.

 

Service Type:

Carriers:

Best Suited:

Express.

  • Toll B2C.
  • TNT Overnight.
  • InXpress Domestic.
  • Direct Couriers.
  • Seko, Seko Express.
  • EParcel Express.
  • StarTrack Premium.
  • Small satchels and cartons suitable for air travel.
  • B2C and/or B2B overnight or express intrastate/interstate delivery.

 

 

On-Demand.

The on-demand service level aims to deliver within 3 hours from the time of placing a booking. Products in this service level have drivers dispatched for immediate pickup from the sender, and delivered directly to the recipient, without visiting a sorting station.

On-Demand orders will automatically label and request a pickup from the courier. Now orders will request immediate pickup, timeslot will request a pickup in a period close to the requested delivery timeslot. Availability of the priority service level is influenced by the opening hours/days configured for the merchant.

 On-Demand orders can be created via the API by requesting a service level of “on-demand”. See here for more info.

 

Service Type:

Carriers:

Best Suited:

On-Demand.


 

  • Drive Yello.
  • DoorDash.
  • Small items suitable for small vehicles.
  • Metro delivery.
  • On-demand delivery within 3 hours.
  • B2C and/or B2B.
  • Bonds Priority.
  • Allied Priority.
  • Small and heavy goods for metro delivery within 3 hours.
  • B2C and/or B2B.

 

Priority (Sameday & Timeslot Delivery).

Priority Orders (both varieties) will automatically label and request pickup from the courier. Now orders will request immediate pickup, timeslot will request pickup in a period close to the requested delivery timeslot. Availability of the priority service level is influenced by the opening hours/days configured for the merchant.

 

Priority Now.

The Priority Now service level is similar to the On-Demand service level, with delivery expected within 2-4 hours. 

 

Priority Sameday.

The Priority Sameday service level guarantees delivery before close of business day when booked before 2pm.

 

Priority Timeslot.

The Priority Timeslot service level is for carrier products that delivery can be scheduled within a future 3-hour window. Products within this service level are useful when the recipient wants to nominate when they will be at the delivery address to take receipt of the shipment. 

 

Service Type:

Carriers:

Best Suited:

Priority Sameday.

  • Allied Priority.
  • Metro same-day delivery when booked before 2pm.
  • Unlimited weight/size.
  • B2C and/or B2B.

Priority Now.

Priority Timeslot.

  • Bonds Priority.
  • Metro only.
  • Express same-day or future day delivery with a timeslot delivery window.
  • Unlimited weight/size.
  • B2C and/or B2B.

 

 

International.

The International service level is for shipments that the origin of the shipment is a different country to the destination country. Because shipments are crossing international borders there are extra complexities involved with shipments/products in this service level.

International shipments have extra requirements for customs clearance, including extra documentation (automatically generated by Shippit) and the possibility of duties.

 

Service Type:

Carriers:

Best Suited:

International.

  • Seko.
  • EParcel International.
  • Goods suitable for international air travel with standard end-mile delivery.
  • B2C and/or B2B.

International Express.

  • Inxpress International.
  • Seko Express.
  • EParcel International Express.
  • Goods suitable for international air travel with express end-mile delivery.
  • B2C and/or B2B.
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