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Service Suitability.

Shippit offers you both an express domestic, and express international shipping option through DHL: via InXpress.

Using our competitive international rates, you can tap into fast, reliable international shipping to over 220 countries around the world.

DHL is an established carrier of dangerous goods and can provide solutions for the transport of authorised dangerous goods.

 

Carrier Name InXpress Domestic
Service Type Air Domestic Express.
Service Level Domestic Express.
Dead Weight Limit <70kg
Cubic Volume Limit

<0.28 m3

Max Length <1.05 m
Pallets No.
Dangerous Goods

Limited with approval only.

Liquids Yes.
Food Yes.
Perishable Goods No.

 

Carrier Name InXpress International.
Service Type Air International Express.
Service Level International Express.
Dead Weight Limit <70kg
Cubic Volume Limit

<0.28 m3

Max Length <1.05 m
Pallets No.
Dangerous Goods

Limited with approval only.

Liquids Yes.
Food Yes.
Perishable Goods No.

 

Please refer to the service information on their website for the most recent updates.

 

Freight Suitability.

DHL is able to transport some types of dangerous goods, in limited quantities, for pre-approved customers only.

Please contact your Shippit Account Manager or Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account. 

NOTE: should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

 

What are dangerous goods?

Dangerous goods are classified into nine hazard classes by the UN (United Nations) and reflected in the  IATA Dangerous Good Regulations.

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Corrode skin or metals
  • Pollute the environment
  • Become unstable with other products

When shipping DGs, you must have them:

  1. Have someone properly certified in DG signing off on the shipments
  2. Approved by Shippit/the carrier before shipping
  3. Packaged and labelled correctly
  4. Accompanied by a MSDS or SDS (Material Safety Data Sheet or Safety Data Sheet)

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Prohibited Goods.

The below can not be shipped under any circumstance with InXpress/DHL:

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  • Weapons and ammunition
  • Wastes, living botanicals, livestock, animals, perishables
  • Money, precious metal, jewelry, gemstones, works of art, antiques, checks, ready-to-use credit cards, coins, fiscal stamps, valid telephone cards
  • Any means of payment, securities (guarantees), valuables, documents, removal goods, bulk material
  • Finished tobacco products (cigarettes, cigars, etc.)
  • Wastes, living botanicals, livestock, animals, perishables
  • Money, precious metal, jewelry, gemstones, works of art, antiques, checks, ready-to-use credit cards, coins, fiscal stamps, valid telephone cards
  • Any means of payment, securities (guarantees), valuables, documents, removal goods, bulk material
  • Finished tobacco products (cigarettes, cigars, etc.)
  • All Class 1 explosives except the below mentioned:
  • 0014 - Cartridges for weapons, blank or Cartridges, small arms, blank (in respect of cartridges for tools only)
  • 0323 - power devices, cartridges
  • 0432 - Articles, pyrotechnic for technical purposes
  • 0454 - Igniters, lighters
  • Class 2.3 (toxic gases)
  • Class 4.1 (self-reactive substances which require controlled temperature UN codes 3231 to 3240, UN 3533, UN 3534, UN 3364, UN 3365, UN 3367 and UN 3368)
  • Class 5.2 (organic peroxides which require controlled temperature UN codes 3111 to 3120)
  • Class 6.1 (toxic substances Packaging Group 1)
  • Class 6.2 (bio hazardous substances)
  • Class 7 (radioactive substances)

 

 

Limited Goods.

The below DG can be shipped with InXpress/DHL with prior approval only: 

Label

Class

UN Number

Proper Shipping Name

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1.4S

0014

Cartridges for weapons, blank or Cartridges, small arms, blank

1.4S

0323

Cartridges, power device

1.4S

0432

Articles, pyrotechnic for technical purposes

1.4S

0454

Igniters, lighters

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9

2212

Blue asbestos (Crocidolite) or Brown asbestos (amosite, mysorite)

9

2590

White asbestos (chrysotile, actinolite, anthophyllite, tremolite)

9

2315

Polychlorinated biphenyls liquid

9

3151

Polyhalogenated biphenyls liquid,  Polyhalogenated terphenyls liquid

9

3152

Polyhalogenated biphenyls solid or Polyhalogenated terphenyls solid

9

3480

Lithium ion batteries (including lithium ion polymer batteries)

9

3481

Lithium ion batteries contained in equipment or Lithium ion batteries packed with equipment (including lithium ion polymer batteries)

9

3090

Lithium metal batteries

9

3091

​​Lithium metal batteries contained or packed in equipment 

9

3171

Battery-powered vehicle or Battery-powered equipment

 

See more information on lithium battery preperation here & DHL Dangerous goods here.

 

Can I ship alcohol with InXpress?

Yes, alcohol can be shipped in line with their guidelines.

Does InXpress accept heavy or bulky freight?

  • No, InXpress has weight & size limits (see above).
  • Any under-declared goods will be invoiced by Shippit accounts once InXpress has charged for the corrected weight.

What is required to ship with InXpress?

DHL has a strict shipping policy that must be adhered to at all times and you will need to ensure the commercial invoice is properly completed with a full description of goods and a declared value. Any insufficient documents will result in delivery delays and possible account suspension. 

If your orders sync via API automatically, Shippit will return an error message for those missing a product description. You'll need to update this manually before the order can be booked on Shippit.

 

Once the order is booked on Shippit, we'll automatically send the pickup data and all required info to DHL. If you have your own pickup arrangement already in place please let us know so we can switch the automated pickup requests off if need be.

 

Shippit will produce most of the required documents for the pickup however if you're shipping dangerous goods (DG), you will also need to ensure the correct DG labels are attached and documents signed by a certified DG staff member.

 

 

What Shippit provides:

 

What the sender must provide:
  • Shipping label
  • AWB archive document
  • Commercial invoice
  • Fully completed commercial invoice including the product description and value of goods.
  • Correct DG labels (with each shipment)
  • MSDS or SDS for each DG item (prior to shipping)

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How to start shipping with InXpress.

Currently, you will not be able to turn on InXpress within Shippit as approval is required before shipping.

You'll first need to complete an agreement declaring the types of goods you're shipping. Download the agreement here  and once completed, return to configuration@shippit.com.

Please speak with your Shippit Account Manager or contact Shippit support for further assistance.

 

Can I bring my own rates (i.e connect my own carrier account)?

Yes, if you would prefer to use your own negotiated rates with DHL, please email configuration@shippit.com so they can assist.

 

 

Pickup & Collection.

Cancel or rebook a pickup.

  • To cancel or rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).

Collection times.

  • Please allow 1 business day for collection in metro areas and up to 2 business days for regional locations.

Contacting Drivers.

  • InXpress does not currently offer direct phone numbers for their drivers. If you need to discuss your collection please contact Shippit support directly.

High volume collections.

  • Regular or daily pickups can be arranged for customers with high shipping volume. Speak with your Shippit Account Manager or Support team.

 

 

Frequently Asked Questions.

Is there an option for authority to leave?

  • For domestic shipments, ATL should be provided at the time of booking otherwise requested when booking redelivery online.
  • For international shipments, authority to leave (ATL) can be provided to the end-mile carrier.

What about international customs charges?

Who pays the duty & taxes depends on what is selected at the time of account setup. Please advise your configuration specialist of what you choose.

To check the customs charges for the destination countries you ship to, you'll need to check their local customs office website.

It's important to note that if the receiver refuses to pay the customs charges, the goods will be returned to the sender at their expense.

 

Are redeliveries and redirection (new address) possible?

No, we're unable to change the address once an order is in flight. Goods can be returned to the sender at the sender's expense.

 

Can I request a return to sender?

Yes however it's not possible once the package has already left the country of origin.

 

Packaging Guidelines.

You'll find our recommended packaging guidelines here.

 

Is there insurance available?

There is no complimentary insurance when booking with InXpress through Shippit. This means you are not automatically covered in the event of damage or loss during transit.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

 

Are there surcharges?

For an extensive list of all carrier surcharges, click here.

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