This article details the types of additional charges that you may be billed post-booking (after month's end) and how they are calculated.
When can I incur an additional weight charge?
The carrier will always measure the weight and dimensions of your package in their automated sortation system. If there is a difference between what they capture vs what was declared on Shippit, this is considered under-declared (i.e a misdeclaration). The carrier will invoice Shippit based on their measured weight & dimensions, then Shippit's Account Team will invoice the sender for these additional charges.
It's crucial to ensure weights and dimensions of your articles are correct at the time of booking to avoid any additional weight charges. You can do this by:
- Check the accuracy of individual SKU product dimensions & weight in your WMS platform
- Check to ensure your product data is being imported
- Check the correct measurement units (e.g. cm, mm, m, kg, g) are being used for the bookings
- Check the dimensions of your package presets in Shippit app are correct
What are some weight variation issues that can result in a misdeclaration charge?
1. Dead Weight vs Volumetric (Cubic) Weight
When it comes to freight, you may not always be charged by how much the article actually weighs (or the "dead weight"). Carriers may charge you for the "volumetric weight" (or cubic weight) if your article is not very heavy but can fill up their delivery truck to capacity faster if it were full of such articles. This means carriers will need to take into account the volume of the parcels, as they aim to maximise the quantity of parcels they can carry in their vehicles while maintaining profitability.
To calculate the volumetric weight (kg):
The carrier will charge you the greater between the "dead weight" and "volumetric weight". This is also known on your invoice as the "charged weight".
For example, if you have a box of pillows weighing 2 kg, with box dimensions 70 x 40 x 40 cm, then the volumetric weight will be 28 kg. The charged weight will therefore be 28 kg.
2. Weight Brackets
If there is a misdeclaration that pushes the charged weight of your article into the next weight bracket, you may be billed the difference as an additional charge. This can occur with something as innocuous as adding an extra layer of bubble wrap to the package (which increases volumetric weight). Thus, it is beneficial to be aware of where the weight bracket thresholds lie with each carrier.
For example, if articles from 1 kg to 10 kg costs $16, and 11 kg to 20 kg costs $26 to ship, and your article was reported to be 10 kg but is then deemed by the carrier to be 11 kg, you will be billed the additional $10 as it now qualifies for the next weight bracket. Please note that carriers always round up weight to the nearest kilogram as an industry standard.
In order to avoid this type of charge, make sure your article (when fully packed under Packaging Guidelines) is well below the weight bracket threshold so there's a lot of buffer room.
TNT Weight Brackets:
- 30 kg or greater incurs a $55 (ex GST) Heavy Residential Pickup and / or Delivery fee
- 100 kg or greater incurs a $175 (ex GST) Heavy Residential Pickup and / or Delivery fee
Couriers Please Weight Brackets:
- 25 kg or greater incurs a service upgrade which attracts fuel surcharge 19% (see below)
- Weight brackets of 10 kg also apply to selected delivery zones
3, [Couriers Please] Service Upgrades with Tail Lift & Fuel Surcharge
Service upgrades will automatically occur if an article does not conform to the limitations of the quote. For example, if you booked a service that only carries maximum 25 kg parcels and your parcels' charged weight exceeds this, the courier will automatically upgrade you to a new service for articles over 25 kg. This means you will be billed the difference in the misdeclaration, as well as the fuel and tail lift surcharges that are bundled with this new service. Please note difference can be costly as the new service adds fuel and tail lift surcharges as well as also recalculating the quote to charge by the kilo instead of a fixed price for under 25 kg. This applies to Couriers Please articles of charged weight 25 kg or greater, as tail lift is required to safely shift these articles in compliance with OH&S standards.
4. [TNT] Palletisation
Due to Australian OH&S standards, you will need to use a skid or pallet for any boxes that weigh over 30kgs as a forklift will need to transport the box at pick-up and delivery. The carrier will charge you a manual handling fee as well as a misdeclaration fee as the pallet measurements will now be part of the item's dimensions (drastically increasing the volumetric weight). TNT uses 1.25m x 1.25m pallets which are larger than the average skid. This can easily add over 100 kg volumetric weight as charged weight to your booking along with the > 100 kg heavy residential surcharge (see below), which is very costly. Please note that this is part of the TNT's policy and Shippit will not be able to override this.
What are the Surcharges that I can incur?
Shippit does include most of the basic carrier charges in its quotes at the time of booking, such as size, distance, and fuel levy.
However, there are some surcharges that cannot be included at the time of booking, and can only be calculated once an order has been reviewed, approved, and / or completed. These will be billed as an additional charge in the following month.
Here are some of the most common surcharges.
1a. [TNT] Residential & Heavy Residential Pick-Up / Delivery Surcharges
What qualifies as a "Residential Address"?
Unlike a "business address" (e.g. a warehouse), a "residential address" does not have loading docks nor resides in a business park. The "residential" classification (and subsequent surcharge) is solely determined by TNT. Although the concept of "residential addresses" is typically understood as places of residence (e.g. house or apartment), TNT may classify your pick-up address as "residential" at their discretion. If you believe your place of business has been incorrectly classified as "residential", please raise this with Support via email@example.com.
A. Residential Pick-Up / Delivery (Base) Surcharge:
- $5.00 (ex. GST) - Residential Delivery or Pickup and / or from a residential address.
B. Heavy Residential Pick-Up / Delivery Surcharge:
- $55.00 (ex. GST) - Residential Delivery and / or Pick-Up of consignments with a weight of 30 kg and over but less than 100 kg charged weight*
- $175.00 (ex. GST) - Residential Delivery or Pick-Up of consignments with a weight of 100 kg and over charged weight*
- Charged weight refers to the greater between volumetric / cubic weight or dead weight.
- The (A) Residential Pick-Up / Delivery (Base) Surcharge will be added on top of (B) Heavy Residential Pick-Up / Delivery Surcharge.
- Residential & Heavy Residential surcharges will be applied per consignment.
- If your place of business is a residential address (as classified by TNT), you will be required to pay surcharges for both pick-up from and delivery to residential address i.e. double.
- If you make residential bookings with TNT, having the residential & heavy residential delivery surcharges included on your Shippit account will ensure you avoid these surcharges later on. However, Residential & Heavy Residential Pick-up surcharges cannot be included in the quote as they are added by TNT after pick-up.
- f you are shipping to business addresses only, you have the option to opt-out of these residential surcharges in the quote. Please contact our Support team via firstname.lastname@example.org to get this disabled.
1b. [Allied] Residential Surcharges for oversized items
This is a new surcharge from Allied introduced August 2021, for full details please refer to the Allied Express - Summary of Price Increases.
Oversized items of the following criteria:
- Any one side exceeding 2.4 m; or
- Two of the longest sides each exceeding 1.2 m; or
- Total volume exceeds 1.728 m³
Will attract the following surcharges:
- A depot manual handling fee of $14.50 (ex. GST) per item; and
- A two person crew delivery surcharge of $315 (ex. GST) per consignment
Please note: these surcharges will replace the previous length, width and home delivery surcharges on these items
2. [TNT] Manual Handling Surcharge
Manual Handling for TNT is $12.50 (ex. GST) per item on items which are not compatible with TNT's sortation system, such as:
- Length < 200 mm or > 1200 mm and / or
- Width < 100 mm or > 600 mm and / or
- Height < 15mm or > 800 mm and / or
- Diagonal Length > 1200 mm
For Allied Express Manual Handling charges, please refer to section 1b. [Allied] Residential Surcharges for items 1.2 metres above.
3. [TNT][Allied] Redelivery Fee
This applies with Express or Priority carriers if the customer hasn't given authority to leave and isn't available at the time of delivery. Please see prices in the Surcharge Matrix below in section 5.
4. [TNT][Allied] Futile Charge
This charge is incurred when a pick-up is attempted by the courier but unsuccessful, usually due to the package not being ready or the request being cancelled too late. Please refer to this article here for full details.
5. Full Extensive List of Carrier Surcharges - Surcharge Matrix
Click here for a full list of extensive surcharges each carrier can charge.
What to do if you believe the carrier has made a mistake?
If there has been an error on the carrier's part we will endeavour to retrieve compensation for you, however sufficient proof must be provided first. Carriers have strict requirements for disputing their cubic measurements.
It's important to note that payment to Shippit is still required until the dispute has been finalised with the carrier & credit has been approved & received otherwise your account will be suspended.
For each label in the order that you're disputing, you'll need to supply the required evidence from section A and B, OR A and C noted below.
You can send this to our support team and we'll get back in touch to assist:
Australia / New Zealand - email@example.com
Singapore - firstname.lastname@example.org
Malaysia - email@example.com
|and Section B||
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