The same-day delivery market is growing, and for some online shoppers, even that isn’t fast enough. Luckily, Drive Yello offers ‘near-instant’ delivery, with over 12,000 drivers across Sydney, Melbourne and Brisbane.

Drive Yello helps businesses provide a quick last-mile delivery service to their customers and is ideal for those clients wanting to offer delivery within a matter of hours.

Shippit gives you access to this crowdsourced courier solution for either a shift or a single on-demand delivery.

 

Compatibility

Freight Type
Best Fit For Not Suitable For
  • Metro delivery within 3 hours
  • Small goods under 23 kg with 1.0 m maximum length
  • Dangerous goods
  • Perishable goods

Customer Type

Best Fit For
  • Apparel and clothing
  • Fashion accessories (glasses, bags, luggage, backpacks, hair accessories, etc)
  • Shoes and footwear
  • Kids' clothing and accessories
  • Department store, supermarket and grocery items
  • Houseware and home furnishing (small furniture, home and electrical appliance, lighting, decor, rugs, kitchen, bathroom, toilet, etc)
  • Kids' products and furnishing
  • Garden and pool 
  • Machinery, tools and hardware
  • Cosmetics and toiletries (skincare, makeup and hair care)
  • Medical, chemist and pharmacies (medical supplies, healthcare supplies, cleaning products, superfoods, nutrition, vitamins and supplements, etc)
  • Sports and outdoor activities (sports, fitness, gym, camping, fishing, boating, outdoor activities)
  • Arts, culture, entertainment (party and events supplies, printings, designs, etc)
  • Toys, games, books and gifts
  • Computers and electronics
  • Automotive
  • Pet food and supplies
  • Liquor and tobacco
  • Coffee and tea
  • Office products and equipment
  • Professional, educational and scientific
  • Industrial and agricultural

 

Services Available

Shippit service level Service level Service offering
Drive Yello.

Priority now / On-demand.

Priority service delivery with pick up

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Service Type

Road.

Service Level

Priority Now / On-demand.

Delivery <3 hours.

Max Dead Weight 23 kg
Max Cubic Weight 0.21 m³
Max Length 1 m
Pallets No.
Dangerous Goods No.
Liquids Yes.
Food Yes.
Perishable Goods Yes.
BYO available Yes.

 

Alcohol Deliveries

Does Drive Yello accept alcohol in their network?

  • Yes, however, valid 18+ID must be provided by the receiver at the time of delivery.
  • If the receiver does not have the relevant ID, the order will be returned to the sender at their expense.
  • The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID.
  • Authority to leave (safe drop) is not available with these types of deliveries.

 

Heavy or Bulky Freight

Does Drive Yello accept heavy or bulky freight?

  • No, Drive Yello has weight & size limits (see above).
  • Any under-declared goods will be invoiced by Shippit accounts once the carrier has charged for the corrected weight.

 

Dangerous Goods

Does Drive Yello accept dangerous goods?

No, Drive Yello will not transport any type of dangerous goods. 

Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

Dangerous-Goods-Classifications_logo.png

 

Activation

If you would like to activate Drive Yello On-Demand, please email configuration@shippit.com to request it and provide the below information. Shippit will contact Drive Yello on your behalf to set this up.

  • Shippit Store Name - The name of your merchant account
  • Contact Name - The name of the registered person on your Shippit merchant account
  • Contact Email - The email registered to your Shippit merchant account
  • API Key - Only if you would prefer to use your own account with Drive Yello. This unique API key identifying your account should be obtained from Drive Yello
  • If shipping high volumes or from multiple locations - please send indicative daily volumes for pre-approval and setup.

Once received, please allow  3 to 4 days for the configuration to be completed. Your Shippit configuration specialist will confirm via email once it's ready to go!

Have a read of our On-Demand-Delivery-The-What-Why-and-How to get more insights on on-demand services.

 

Pickup & Collection

Cancelling an Order

  • Please contact Shippit support
  • If the driver has not yet been called out to the job cancellation is free of charge otherwise, futile charges will apply.
  • Once the order is in transit, it will be charged at full price.

Cancellation Timeframes

  • If the driver has not yet been called out to the job cancellation is free of charge otherwise, futile charges will apply.
  • Once the order is in transit, it will be charged at full price - see surcharges list.

Rebooking an Order

  • Only Shippit can authorise changes to Drive Yello orders, please contact Shippit support
  • A new order will be required for futile pickups.

Collection Times

  • Priority OnDemand = pickup within 3 hours and delivery within 4 hours
  • Priority Sameday = delivery by 7 pm by default, unless otherwise setup with the client

NOTE: Drive Yello is crowd-sourced therefore, pickup is due to availability, however, normally happens within 3 hours.

Contacting Drivers

Drive Yello does not currently offer direct phone numbers for their drivers. If you need to discuss your collection please contact Shippit support directly.

High volume collections

Please send indicative daily volumes for pre-approval and set-up to configuration@shippit.com.

Delivery FAQs

Authority To Leave

  • Priority deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.
  • If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.
  • If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

Collection Points

Drive Yello does not use collection points, the service is point-to-point delivery only.

Redelivery

Redelivery is not possible. If the customer is not home, the goods will be returned to the sender.

Redirection

If an order has already been booked in the Shippit system, it will need to be cancelled and rebooked with the correct information.

Return to Sender (RTS)

  • Yes, however, we must be able to reach the driver before delivery. 
  • Please contact Shippit support to request this and we'll check if it's possible. 
  • Charges will apply to return to the sender.

Packaging Guidelines

You'll find our recommended packaging guidelines here.

Insurance

There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges

For an extensive list of all carrier surcharges, click here.

 

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