⚠️ URGENT Omicron Network Status Update | Jan 10 2022

Last Updated: 13th January 2022

Due to the widespread impact of Omicron infections, our partnered carriers across the network are experiencing both a surge in parcel deliveries and major disruptions to their delivery services. 

With a significant number of people in self-isolation in accordance with state regulations and public health orders, delivery delays are expected across the network due to driver shortages, depots experiencing temporary closures, and/or operating with significantly reduced staff. 

The Delivery Support Team is here to help but is also operating at a reduced staff capacity. We’re doing our best to provide updates as fast as possible and will continue to post updates in real-time to our Help Centre

As the situation is changing daily we’ll be sure to regularly update this page with the most up-to-date information available. 

Carrier Service Issue

Allied 

Road Express & Bulky

Zone: Melbourne and Sydney

Melbourne and Sydney networks are struggling beyond expectation with a reduction of delivery operations staff by up to 50-60%. 

  • Sydney and Melbourne’s freight experiencing significant delivery delays due to driver shortages. 
  • Bulk deliveries experiencing delays due to a shortage of vehicles and drivers.

Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. 

  • Adhoc collections experiencing delays due to a shortage of vehicles and drivers.

Please allow up to 5 business days for adhoc collections before contacting delivery support. 



Couriers Please

Standard

Zone: NSW, VIC, WA 

Approximately 10% of all delivery operations staff are impacted and expect to see national delivery delays of an additional 2-5 business days past ETA continuing to at least the end of January. 

  • NSW is currently experiencing delivery delays of up to 1-2 business days and is expected to return to regular operations capacity by Wednesday 12th Jan 
  • WA is also experiencing significant delivery delays but is expected to return to regular operations capacity by Saturday 15th Jan

Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. 

  • Adhoc collections experiencing delays due to a shortage of vehicles and drivers.

Please allow up to 5 business days for adhoc collections before contacting delivery support. 

 

Fastway (Aramex)

Standard

Zone: VIC, NSW, SA 

Due to the ongoing impacts on delivery operations, several depots have been subjected to temporary closures and reduced staff capacity across drivers and specifically call centre teams. 

  • Significant delivery delays in Melbourne, Sydney, Adelaide, Geelong and Bendigo

Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. 

  • Adhoc collections experiencing delays due to a shortage of vehicles and drivers.

Please allow up to 5 business days for adhoc collections before contacting delivery support. 

 

TNT/Fedex

Standard/Road Express 

Zone: NATIONAL DOMESTIC SERVICES 

Due to ongoing impacts of covid several depots have been subjected to temporary closures and are operating with reduced staff capacity. 

Please allow up to 5 business days past ETA for a parcel to be delivered before contacting delivery support. 

  • Adhoc collections experiencing delays due to a shortage of vehicles and drivers.

Please allow up to 5 business days for adhoc collections before contacting delivery support. 


  • Due to service disruptions levels of incompatible freight have reached capacity. To help reduce disruptions, please consider if your freight requires manual handling. Manual freight that is over 30kg and/or 1.2m in length must be palletised and packed in an appropriate manner.

Incompatible freight that requires manual handling includes:

  • Unusually large items
  • Unusually heavy items
  • Poorly packed freight
  • Mailing tubes/ cylinders
  • Cartons of glass liquid e.g wine
  • Dangerous goods

If possible, please sort the freight by destination states to guarantee efficient processing at the depot.

 

 

 

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