My package is held up in customs, what do I do?

Have you recently received a notification informing you that your package is being held up in customs? This typically happens for two reasons:

  1. Documentation or information is missing
  2. Payment of duties/ taxes is required

 

For more information on how to clear your package, please contact the carrier directly. You will need to reference your consignment number. 

 

Learn more about international shipping best practices. 

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