Due to an increase in operational costs, Toll will be increasing the price on their Priority service by 6.95%, effective 1 August 2022.
Toll has also introduced new surcharges as detailed below. All changes are effective 1 August 2022.
What has changed
Base price increase
Effective 1 August 2022, the freight charges will increase by 6.95% on Toll Priority service.
Surcharges
Carding Fee
- $8.00 ex GST per consignment to be charged to any delivery that requires a signature and is unable to be delivered.
- The parcel will be redirected to a Toll Collection Point and the customer will be notified how to collect their parcel via SMS.
- Billed post-booking.
Cancelled Connote Fee
- $2.70 ex GST per consignment where a consignment is manifested and posted electronically to Toll but where no freight is presented.
- Billed post-booking.
Failed Security Screening Fee
- $25.70 ex GST per consignment where a consignment is manifested and posted electronically to Toll but where no freight is presented.
- Billed post-booking.
Futile Pick-Up Fee
- $16.65 ex GST per consignment when a pick-up is not ready, or the sender is unavailable.
- Billed post-booking.
Incompatible Label Fee
- $5.35 ex GST per barcode / label not suitable for Toll’s automated sortation system.
- Billed post-booking.
Late File Fee
- $16.65 ex GST per consignment for files / manifest received after freight has been collected. Please ensure you transmit electronic data files to Toll prior to, or at the time of freight collection.
- Billed post-booking.
Limited Trading Day Surcharge
- $826.20 ex GST per consignment surcharge applied for pick-ups on Christmas Day and Good Friday.
- Billed post-booking.
Manual Consignment Fee
- $21.40 ex GST per consignment where a paper consignment note is used instead of creating a shipment electronically.
- Billed post-booking.
Manual Handling Fee
- $12.85 ex GST per item where item is poorly packaged, unstable or otherwise incompatible with Toll’s automated sorting equipment.
- Billed post-booking.
Repackaging Fee
- $16.05 ex GST per item when the package is unsafe or inappropriately packaged to travel within the Toll network.
- Billed post-booking.
Redelivery Fee
- $25.70 ex GST per consignment where a delivery attempt as been made and could not be completed due to receiver being unavailable, incorrect /insufficient consignment details, or refusal by the receiver.
- Billed post-booking.
Regional Area Surcharge
- A surcharge is applied to a consignment when the location of a collection or delivery is a regional, remote or off-shore location where Toll incurs additional costs to service. Regional area surcharges apply to all consigned products & services.
- For prices per postcode, please click here.
WA Onfowarding Surcharge
- 22.50 ex GST per consignment onforwarded to mine sites within Western
Australia.
- Billed post-booking.