Toll Priority Service Price Changes | Effective 1 August 2022

Due to an increase in operational costs, Toll will be increasing the price on their Priority service by 6.95%, effective 1 August 2022. 

Toll has also introduced new surcharges as detailed below. All changes are effective 1 August 2022.

What has changed


Base price increase

Effective 1 August 2022, the freight charges will increase by 6.95% on Toll Priority service.



Surcharges


Carding Fee

  • $8.00 ex GST per consignment to be charged to any delivery that requires a signature and is unable to be delivered.
  • The parcel will be redirected to a Toll Collection Point and the customer will be notified how to collect their parcel via SMS.
  • Billed post-booking.

Cancelled Connote Fee

  • $2.70 ex GST per consignment where a consignment is manifested and posted electronically to Toll but where no freight is presented.
  • Billed post-booking.

Failed Security Screening Fee

  • $25.70 ex GST per consignment where a consignment is manifested and posted electronically to Toll but where no freight is presented.
  • Billed post-booking.

Futile Pick-Up Fee

  • $16.65 ex GST per consignment when a pick-up is not ready, or the sender is unavailable.
  • Billed post-booking.

Incompatible Label Fee

  • $5.35 ex GST per barcode / label not suitable for Toll’s automated sortation system.
  • Billed post-booking.

Late File Fee

  • $16.65 ex GST per consignment for files / manifest received after freight has been collected. Please ensure you transmit electronic data files to Toll prior to, or at the time of freight collection.
  • Billed post-booking.

Limited Trading Day Surcharge

  • $826.20 ex GST per consignment surcharge applied for pick-ups on Christmas Day and Good Friday.
  • Billed post-booking.

Manual Consignment Fee

  • $21.40 ex GST per consignment where a paper consignment note is used instead of creating a shipment electronically.
  • Billed post-booking.

Manual Handling Fee

  • $12.85 ex GST per item where item is poorly packaged, unstable or otherwise incompatible with Toll’s automated sorting equipment.
  • Billed post-booking.

Repackaging Fee

  • $16.05 ex GST per item when the package is unsafe or inappropriately packaged to travel within the Toll network.
  • Billed post-booking.

Redelivery Fee

  • $25.70 ex GST per consignment where a delivery attempt as been made and could not be completed due to receiver being unavailable, incorrect /insufficient consignment details, or refusal by the receiver.
  • Billed post-booking.

Regional Area Surcharge

  • A surcharge is applied to a consignment when the location of a collection or delivery is a regional, remote or off-shore location where Toll incurs additional costs to service. Regional area surcharges apply to all consigned products & services.
  • For prices per postcode, please click here.

WA Onfowarding Surcharge

  • 22.50 ex GST per consignment onforwarded to mine sites within Western
    Australia.
  • Billed post-booking.
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