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File:Toll Group logo.svg - Wikimedia Commons

With one of the most extensive networks in Australia, Toll's Express B2C Delivery provides 2-day delivery nationwide, and over 2,000 after-hours and 24-hour collection points. Toll's B2C Delivery is an ideal express solution for smaller goods. 

As Toll B2C service requires a minimum pickup amount, in order to get started you will need at least 10 packages per collection.

 

Compatibility

Freight Type
Best Fit For Not Suitable For
  • Express shipping option <2 days normally intra/interstate.
  • Higher volume merchants or clients with at least 1 pick-up a week
  • 10 packages minimum per pick-up
  • Goods < 30kg dead & cubic weight
  • Goods with a minimum deadweight 1kg
  • Liquids
  • Dangerous Goods
  • Goods over 30kg dead/cubic weight
  • Goods under 1kg
  • Prohibited items (see complete list below)

Customer Type

Best Fit For Not Suitable For
  • Fashion, apparel & footwear.

  • Consumer electronics (Computer, computer parts/accessories, consumer electronics).

  • Health & Beauty (skincare, personal care products, home and supplements).

  • Hobbies, Education & Baby (hobbies, educational materials, baby products).

  •  Dangerous goods

 

Services Available

Shippit service level Service level Service offering
Toll B2C

Domestic Express

Express (within 2 days) delivery with pickup

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Service Type Toll B2C
Service Level

Domestic Express

(within 2 days)

Max Dead Weight <30 kg
Max Cubic Weight <30 m³
Max Length  
Pallets No.
Dangerous Goods No.
Liquids No.
Food Yes.
Perishable Goods No.
BYO available Yes.

 

Alcohol Deliveries

Does TOLL accept alcohol in their network?

No, alcohol is not accepted in their network.

 

Heavy or Bulky Freight

Does TOLL accept heavy or bulky freight?

No, goods over 30 kg deadweight are not currently accepted.

 

Dangerous Goods

  • No DG are accepted into the Toll B2C air network

What are dangerous goods?

Dangerous goods are classified into nine hazard classes by the UN (United Nations) and reflected in the  IATA Dangerous Good Regulations.

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Corrode skin or metals
  • Pollute the environment
  • Become unstable with other products

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Prohibited

The below can not be shipped under any circumstance

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Accepted Goods

The below can be shipped without approval being required:

  • Alcohol
  • Dangerous Goods
  • Adult content
  • Knives, swords & daggers
  • Schedule 8 drugs
  • Live goods - including fish, plants, insects.
  • Perishable goods – vegetables, fruit, flowers, non-ambient temperature foods (e.g., meat, fish, chocolates)
  • Fragile items such as glassware, mirrors, windscreens, glass cabinets, crockery etc.
  • Un-cartonised items that could be damaged (or could damage other customers' freight) if mixed together.
  • Bags of industrial/commercial raw product e.g., cement, plaster, sand, flour, organic material etc.
  • Cash, credit cards, gift cards, gold bullion, jewelry, precious metals &/or gems
  • Ashes &/or human or animal specimens
  • Valuable artworks, antiques & rare items
  • Fashion, apparel & footwear.

  • Consumer electronics (Computer, computer parts/accessories, consumer electronics).

  • Health & Beauty (skincare, personal care products, home and supplements).

  • Hobbies, Education & Baby (hobbies, educational materials, baby products).

 

Activation

Currently, you will not be able to simply turn on Toll within Shippit as approval is required from the carrier before shipping.

Toll B2C will require 10 packages minimum per pickup and at least 3 pickups per week.

 

Can I bring my own carrier account (BYO)? 

If you would prefer to use your own carrier account please email configuration@shippit.com and provide the following information.

Please note it can take 3-4 days for Toll B2C to be set up & up to 4 weeks for BYO Toll services to be configured. Your Shippit configuration specialist will confirm via email once it's ready to go!

  • Shippit Store Name - The name of your merchant account
  • Toll Account number - The billing account number given to you by Toll
  • Dangerous Goods - Are you Shipping any dangerous goods? yes/no
  • Toll Account Manager - Name and email address of your Toll Account Manager

You can also check more details in our integration guide here.

 

Pickup & Collection

Manifesting

  • 1:1 order to manifest agreement (e.g 10 manifests daily if 10 parcels are booked daily) 
  • Shippit consolidated manifest is not available

Cancelling an Order

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
  • You will need to contact Shippit support immediately for Priority orders. If the driver has already been called out, it will be charged at full price.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and is unable to).

Cancellation Timeframes

  • If cancelled >24 hours from collection date you will be charged if the driver has already been called out and no goods are handed over. 
  • If cancelled <24 hours from collection date and no other goods are collected, you will be charged a futile fee.

Rebooking an Order

To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.

Collection Times

Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6 pm usually.

Please allow one business day for collection or two during peak unless a regular pickup arrangement is already in place.

Futile Pickups

Someone is present at pickup but no goods ready:

  • The driver should make a note of the date, time & note a contact name on their PDA for record purposes

Location is inaccessible or no one is present:

  • The driver should find one connote on their PDA and mark as futile which will record the date and time they presented
  • Take a picture of the location to show no goods are visible to collect.

Contacting Drivers

Toll does not offer direct phone numbers for its drivers. If you'd like to discuss your collection arrangements, please contact Shippit support directly.

Regular Pickups

Toll specifically caters to high-volume shippers and regular or daily pickups can be arranged for customers with high shipping volume.

Speak with your Shippit Account Manager or Support team to set this up.

Adhoc collections

Adhoc pickups are not available with this carrier.

 

 

Delivery FAQs

Authority To Leave

In line with Toll's COVID policy, drivers will adhere to safe drop hands-free delivery but not default to an ATL delivery (left without authority).

  • Drivers will knock on the customer’s door and if no one is home they will leave safe under ATL.
  • If a signature is required, they will also attempt to knock on the door if no one is home they will then take to Toll Collection Point TCP. 
  • Rather than getting a signed POD, they will enter a code key on handheld devices.

Redelivery and Redirection

Redelivery or redirection is not available once in flight.

  • Goods will be delivered to a Toll Collection Point TCP or ADP if the customer is not home and has not given ATL.
  • The receiver then has 7 days to collect from TCP after 10 days items are returned to the sender who will be charged for the return.

Collection Points

  • Available if signature delivery only
  • Driver will also attempt to knock on the door if no one is home they will then take to TCP (toll collection point)

Toll Collection Point (TCP), also described as Alternate Delivery Point (ADP), refers to the secure location a shipment is taken to, on occasions when the recipient was unavailable at the time of delivery.

Our drivers will leave a ‘Sorry We Missed You’ card that includes shipment reference details and collection terms.

TCP opening hours vary from 9-5 to 24 hours a day. The customer can track their shipment on MyToll to view details of the collection point.

On occasions when the shipment is not taken to a TCP, the customer should follow the instructions provided on the SWMY card.

Return to Sender (RTS)

If goods can be intercepted (confirmed by Toll first),  the sender is liable for all charges

Packaging Guidelines

See Shippit website

Insurance

There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges

For an extensive list of all carrier surcharges, click here.

 

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