Get to Know Team Global Express (Toll B2C)

• Express shipping option <2 days normally intra/interstate.
• Higher volume merchants or clients with at least 1 pick-up a week
• 10 packages minimum per pick-up
• Goods < 22kg dead weight
• Goods with a minimum deadweight 1kg

• Liquids
• Dangerous Goods
• Goods over 22kg dead weight
• Goods under 1kg
• Prohibited items (see complete list below)

• Fashion, apparel & footwear.

• Consumer electronics (Computer, computer parts/accessories, consumer electronics).

• Health & Beauty (skincare, personal care products, home and supplements).

• Hobbies, Education & Baby (hobbies, educational materials, baby products).

• Bulky homewares and furniture
• Dangerous goods

Domestic Express

• Alcohol
• Dangerous Goods
• Adult content
• Knives, swords & daggers
• Schedule 8 drugs
• Live goods - including fish, plants, insects.
• Perishable goods – vegetables, fruit, flowers, non-ambient temperature foods (e.g., meat, fish, chocolates)
• Fragile items such as glassware, mirrors, windscreens, glass cabinets, crockery etc.
• Un-cartonised items that could be damaged (or could damage other customers' freight) if mixed together.
• Bags of industrial/commercial raw product e.g., cement, plaster, sand, flour, organic material etc.
• Cash, credit cards, gift cards, gold bullion, jewelry, precious metals &/or gems
• Ashes &/or human or animal specimens
• Valuable artworks, antiques & rare items

• Fashion, apparel & footwear.

• Consumer electronics (Computer, computer parts/accessories, consumer electronics).

• Health & Beauty (skincare, personal care products, home and supplements).

• Hobbies, Education & Baby (hobbies, educational materials, baby products).

Manifesting

• 1:1 order to manifest agreement (e.g 10 manifests daily if 10 parcels are booked daily) 
• Shippit consolidated manifest is not available

Cancelling an Order

• You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
• You will need to contact Shippit support immediately for Priority orders. If the driver has already been called out, it will be charged at full price.
• You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and is unable to).

Cancellation Timeframes

• If cancelled >24 hours from collection date you will be charged if the driver has already been called out and no goods are handed over. 
• If cancelled <24 hours from collection date and no other goods are collected, you will be charged a futile fee.

Rebooking an Order

To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.

Collection Times

Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6 pm usually.

Please allow one business day for collection or two during peak unless a regular pickup arrangement is already in place.

Futile Pickups

Someone is present at pickup but no goods are ready:

• The driver should make a note of the date, and time & note a contact name on their PDA for record purposes

Location is inaccessible or no one is present:

• The driver should find one connote on their PDA and mark as futile which will record the date and time they presented
• Take a picture of the location to show no goods are visible to collect.

Contacting Drivers

Regular Pickups

Toll specifically caters to high-volume shippers and regular or daily pickups can be arranged for customers with high shipping volume.

Speak with your Shippit Account Manager or Support team to set this up.

Adhoc collections

Adhoc pickups are not available with this carrier.

Authority To Leave

In line with Toll's COVID policy, drivers will adhere to safe drop hands-free delivery but not default to an ATL delivery (left without authority).

• Drivers will knock on the customer’s door and if no one is home they will leave safe under ATL.
• If a signature is required, they will also attempt to knock on the door if no one is home they will then take to Toll Collection Point TCP. 
• Rather than getting a signed POD, they will enter a code key on handheld devices.

Redelivery and Redirection

Redelivery or redirection is not available once in flight.

• Goods will be delivered to a Toll Collection Point TCP or ADP if the customer is not home and has not given ATL.
• The receiver then has 7 days to collect from TCP after 10 days items are returned to the sender who will be charged for the return.

Collection Points

• Available if signature delivery only
• Driver will also attempt to knock on the door if no one is home they will then take to TCP (toll collection point)

Toll Collection Point (TCP), also described as Alternate Delivery Point (ADP), refers to the secure location a shipment is taken to, on occasions when the recipient was unavailable at the time of delivery.

Our drivers will leave a ‘Sorry We Missed You’ card that includes shipment reference details and collection terms.

TCP opening hours vary from 9-5 to 24 hours a day. The customer can track their shipment on MyToll to view details of the collection point.

On occasions when the shipment is not taken to a TCP, the customer should follow the instructions provided on the SWMY card.

Return to Sender (RTS)

Packaging Guidelines

Insurance

There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges