Janio is an integrated logistics solutions provider based in Singapore. With a rich network of partnerships with last-mile delivery companies across South East Asia, Janio is available to Shippit customers shipping from Singapore and Malaysia.
Here are Janio's services you can instantly start shipping with using Shippit's discounted delivery rates.
Note: We'll be launching International Delivery from Singapore and National/International Delivery from Malaysia shortly. Stay tuned!
|Standard National Delivery||Standard International Delivery||International Destinations|
|✔️||✔️||Malaysia, Indonesia, Philipines, China, Thailand, Vietnam|
|✔️||✔️||Singapore, Indonesia, Philipines, China, Thailand, Vietnam|
Parcel Weights & Dimensions
For bookings made on Shippit, Janio is best suited for parcels with the following specifications:
- Maximum Dead Weight: up to 30 kg
- Maximum Length: up to 100cm
Start shipping with Janio
For Shippit stores with a saved Pick-up Address in Singapore, you may enable Janio by going to Shippit > Settings > Carriers and turning ON the toggle switch for Janio.
If you'd to use Janio in Shippit using your pre-negotiated rates, please reach out to your Shippit Sales Contact first, with your Janio Account Number.
Janio will pick up bookings from Monday to Friday. Here's a summary of what you can expect based on your location.
|Location||Pick-up Window||Cut off for same day pickup|
When booking with Janio on Shippit, there is no complementary carrier insurance or compensation in the event of loss, damage or theft.
However, you can enable Shippit's Transit Protection. Click here for more information.
In the event of a missed delivery, Janio will attempt redelivery up to 3 times on 3 different working days.
Booking a Return
To book a return, head to the Shippit Send tab and enter the customer's address for the pick-up location:
- Ensure that your customer is ready to ship out the item for return
- Login to your store in Shippit
- At the top right portion, click on the Send tab
- Under 1. Pick-up Address, click on the hyperlink New Location
- Enter the customers address as the Pick-up Location
- Type your store address under 2. Enter Delivery Address
- Forward the generated label to your customer
Cash on Delivery
Janio supports Cash on Delivery (COD) on orders booked through Shippit for businesses in Singapore. Click here to learn how you can create a COD order.
With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.
For merchants and their customers using SingPost on Shippit's discounted delivery rates, delivery support tickets can be submitted via the Get Help button on the delivery tracking page.
For merchants who ship with SingPost using their own pre-negotiated rates, your customers will need to reach out to you for delivery support or to SingPost directly.