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Shippit gives you access to several of TNT/FedEx's efficient road and air services for domestic deliveries Australia-wide.

TNT Road Express & Tailgate Service (road) is ideal for large, heavy, or palletised shipments whilst their overnight service (air) gives you a cost0-effective express door-to-door solution for smaller goods.

 

Compatibility

Freight Type
Best Fit For Not Suitable For

TNT Road

  • Palletised freight (B2B & B2C)
  • Ugly & Bulky freight (Furniture, loose heavier items placed on pallets/skids)
  • Smaller quantities of DG freight see Restricted Items

TNT Overnight

  • Small cartons and satchels under 30kgs
  • Express 1-3 day delivery

TNT Road

 

TNT Overnight

  • Goods over 30kg or bulky freight
  • NO DG

Customer Type

Best Fit For

 TNT Road:

  • Homewares
  • Camping
  • Sporting Equipment
  • Big/bulky
  • Pallets
  • B2B

TNT Overnight

  • Clothing
  • Apparel
  • Online e-commerce businesses shipping small satchels and cartons (No Dangerous Goods or Perishables)

 

Services Available

You can access two types of TNT services through Shippit:

Shippit service level Service level Service offering
TNT Road

Standard

717b Tailgate

Road Express Standard
TNT Overnight Express Air Express

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

  TNT

TNT Overnight

Service Type Road Express Standard. Air Express.
Service Level
  • Standard.

  • 717b Tailgate.

  • Express.
Max Dead Weight

Unlimited - surcharges apply.

<30kg cubic.

Max Cubic Weight

Unlimited - surcharges apply.

<30kg cubic.

Max Length

Unlimited - surcharges apply.

<30kg cubic.

Pallets

Yes.

No.

Dangerous Goods

Limited with approval only.

Limited with approval only.

Liquids

Yes.

Yes.

Food

Yes.

Yes.

Perishable Goods

No.

No.

BYO available

Yes.

Yes.

 

Alcohol Deliveries

Do TNT/FedEx accept alcohol in their network?

Yes, you can ship alcohol through their network, however liquids and fragile goods will attract a manual handling surcharge  per item.

If you're shipping alcohol you'll need your Shippit account properly configured. Please contact our Configuration team via email to discuss setup before shipping - configuration@shippit.com 

 

How do TNT/FedEx manage alcohol in their network?

Valid 18+ ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to sender. The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID. Authority to leave (safe drop) is not available with these types of deliveries.

 

Bulky Freight

Does TNT/FedEx accept bulky freight?

Yes, when booking a TNT Road and tail-gate service you have an unlimited weight restriction however surcharges apply. Goods over 30 kgs must be placed on a pallet or skid otherwise you will receive a surcharge. Any under-declared goods will be invoiced by Shippit accounts once TNT has re-weighed and charged for the goods. The TNT overnight service does not currently accept goods over 30 kgs. Check out TNT's guide to preparing your shipment.

 

Dangerous Goods

TNT Overnight does not accept dangerous goods, while TNT Road is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only - see below.

Approved by Shippit/the carrier before shipping

✓ Activated by Shippit

Packaged and labelled correctly

✓ Accompanied by the required TNT/FedEx documentation (DG declaration)

Please contact your Shippit Account Manager or our Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account. 

See our Dangerous Goods Guide for more info!

 

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Prohibited

The below can not be shipped under any circumstance

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Limited Goods

The below DG can be shipped with prior approval only

  • Counterfeit goods.

  • Arms and weapons.

  • Illegal drugs and narcotics.

  • Electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.

  • Tobacco products. Including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha. 

  • Asbestos.

  • Pornography.

  • Ivory.

  • Passports.

  • Endangered plants and species.

  • Dangerous goods. Any substance that could cause someone harm when not handled properly can be classed as dangerous. E.g. Lithium batteries, dry ice, perfume. What’s classed as dangerous?

  • Biodegradable. These materials can degrade and become harmful during transit. They can also have a detrimental and irreversible effect on the ecosystem they are entering into. E.g. Food, perishable items, organic and industrial waste, plants and seeds.

  • Biological substances. These items can range from live animals going to a new home to blood needed for an urgent transfusion. Because of the risk to those handling them, they’re classed as restricted. E.g. Blood samples, live animals, dead animals, animal fur, human organs and remains. 

  • High value. Countries often have strict rules regarding the import and export of large amounts of currency and other high value items. It’s important to check whether the goods you’re shipping are compliant with the relevant customs regulations. E.g. Jewellery, precious metals, antiques, fine art, gemstones, currency.

See our DG matrix for more info on TNT/FedEx's accepted and unaccepted DG.

 

 

Activation

Unless you are shipping special goods or have special shipping requirements, you are able to tap into TNT/FedEx's services yourself from within the Shippit UI.

Simply navigate to your Settings>Carriers and toggle ON TNT or TNT Overnight

 

What are special goods or special shipping requirements?

If you have special shipping requirements please contact configuration@shippit.com to activate your account before shipping.

If you're shipping pallets please download & complete the Bulky Goods Request Form and return this to your Shippit representative or configuration@shippit.com for approval. You will receive confirmation via email usually within 1-3 days once it's all ready to go!

Special requirements include:

  • dangerous goods
  • dispatching high volumes of freight daily
  • bulky, palletised freight
  • consolidated freight (bulk shipments)

Can I bring my own carrier account (BYO)? 

Yes absolutely, if you prefer see our integration guide here.

 

Pickup & Collection

Cancelling an Order

Orders need to be cancelled from within the Shippit UI. Simply locate the order in your store account (Track page) and select cancel order in the drop down menu.

Cancellation Timeframes

  • If cancelled >24 hours from collection date, you will be charged if the driver has already been called out and no goods are handed over. 
  • If cancelled <24 hours from collection date and no other goods are collected, you will be charged a futile fee.

Rebooking an Order

Using your Shippit tracking number, contact Shippit support via our Delivery Support Launcher and then click Get Delivery Help to rebook any collections.

Collection Times

Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6pm usually. Please allow one business day for collection or two during peak unless a regular pickup arrangement is already in place.

Contacting Drivers

This carrier does not currently offer direct phone numbers for its drivers. Please contact Shippit support via our Delivery Launcher within the UI or Get Help

Pickup Schedules

For locations with high daily volume of bookings, please contact your Shippit Account Manager to discuss regular pickups.If you experience issues with your daily collection arrangement, please  notify our support team who will escalate where required. In most cases, our support team is equipped to offer a back-up on demand pickup service.

Pallet Pickups

  • Individual goods over 30kg will automatically be booked on the tail-gate service with TNT and call out a tail lift truck. You do not need to contact Shippit for these types of collections.
  • Pallet pickups not booked as such on Shippit will require our support to book the correct vehicle type. You will need to contact Shippit support for assistance. Please allow for up to 72 hours for collection. 
  • If you have regular palletised goods, we can setup up regular pickups with TNT for you. You will need to contact Shippit support for assistance. It can take up to 5 days for approval however it’s normally 48-72 hours.

Delivery FAQs

Authority To Leave

  • If a customer is not home, TNT will leave a card for redelivery to be booked. They will not leave goods unattended unless authority to leave has been provided.
  • ATL is not available once an order is in flight (in transit) and no ATL option is available in Shippit customer notifications.
  • Shippit is unable to provide ATL, the customer must do so online once an attempted delivery has been made and card left.
  • Ultimately it is up to the driver to deem it safe to leave If there is nowhere safe to leave the package, it will be returned to the depot for redelivery.

Collection Points

Yes, orders can also be collected from a TNT Local Exchange.

Redelivery

Redelivery will incur a surcharge with TNT. Redelivery can be booked online by using a 'Sorry We Missed You' card to either the same address or an alternative address*.Orders can also be collected from a TNT Local Exchange.

Redirection

  • Redelivery will incur a surcharge with TNT. Redelivery can be booked online by using a 'Sorry We Missed You' card to either the same address or an alternative address*.
  • Orders can also be collected from a TNT Local Exchange.
  • An address change is not possible once an order is already in transit or with a driver.

Change of Address

An address change is not possible once an order is already in transit or with a driver.If the order already has ATL:
  • You'll need to contact Shippit support so we can help you request a return to sender.
  • If the package is already delivered, you'll need to have it recovered from the original address and book a return. The carrier will not return to the property once it's delivered.
If the order does not have ATL:
  • Changes are not permitted during transit. A card will be left once a delivery attempt has been made, this will contain instructions on how to rebook delivery online to a new address*.
*surcharges apply, see below.

Proof of delivery

POD should be recorded on TNT website via Track & Trace once delivered.

Return to Sender (RTS)

Yes you can request an RTS, however we must be able to reach the driver before delivery. Please contact Shippit support to request this and we'll check if it's possible.

Packaging Guidelines

You'll find our recommended packaging guidelines here.

Insurance

There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing.To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges

For an extensive list of all carrier surcharges, click here.What is a manual handling charge?Manual handling is required for items that are not compatible with TNT's sortation system and require manual handling due to:
  • size
  • weight
  • fragility (including glass)
  • poor packaging (including where the parcel is unstable due to poor weight distribution)
  • unusual shape (including tubes, flat-pack items)
  • dangerous goods
  • items booked on tailgate service that are not placed on a pallet or skid for the driver

What are under-declared goods (Misdeclarations)? TNT specialise in bulky freight however goods must be packaged accordingly to travel safely, and avoid additional charges.The quote provided at the time of booking on Shippit is based on the information you provide and subject to change. If the details are not accurate and goods are undeclared, this will attract an additional corrected charge.

What is the Home Delivery Surcharge? From 7 December 2020, TNT updated their domestic shipment surcharges and fees. If you have booked TNT through Shippit in the past, you will have received an email from Shippit advising of these changes.All TNT bookings picked up from, or delivered to residential addresses (B2C) will incur an additional fee, charged per consignment based on its chargeable cubic weight. See more on HDS here.

 

 

 

 

 

 

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