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Aramex is a leading global provider of comprehensive logistics and transportation solutions established in 1982.

Aramex Australia (formerly Fastway), currently operates across key metropolitan and regional locations across Australia, offering a low-cost and fast courier delivery service.

Shippit gives you access to Aramex’s standard road service as a cost-effective solution for both intra and interstate deliveries.

 

Compatibility

Freight Type
Best Fit For Not Suitable For
  • Cost effective intrastate & interstate domestic deliveries

  • Smaller sized consumer goods (FMCG)

  • Goods over 25kg dead weight or over 2.0 long - surcharges apply after 1.2m for long products.

  • Dangerous Goods

  • Prohibited items (see full list under prohibited items table below)

Customer Type

Best Fit For Not Suitable For
  • Fashion and Apparel
  • Variety stores
  • Health and Beauty (no DG)
  • Arts and entertainment
  • Toys, games, books and gifts
  • Computers and electronics
  • Pet food and supplies
  • Foods and beverages
  • Office products and equipment
  • Professional and educational supplies
  • Houseware and furniture (bulky goods)
  • Garden and Pool
  • Machinery and hardware
  • Pharmaceutical
  • Sports and fitness equipment
  • Automotive
  • Industrial and agricultural

 

Services Available

Shippit service level Service level Service offering
Aramex Au Nz 

Standard

Standard delivery with pickup

 

Delivery Choices

Authority to leave service
Wherever possible, the couriers will leave the parcel in a safe place at the delivery address. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent.

Standard delivery service
With this value-added service, the courier will obtain a signature from the receiver when possible to do so. If the receiver is unavailable, they will leave the parcel in a safe place at the delivery address if possible. If there’s no safe place, the parcel will be redirected to the nearest Parcel Connect agent.

Signature delivery service
The value-added Signature delivery service provides peace of mind when sending high-value items. The couriers must obtain a signature from your customer with this service. If that’s not possible, the parcel will be redirected to the nearest Parcel Connect agent.

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Service Type Road
Service Level Standard
Max Dead Weight <25 kg
Max Cubic Weight <0.125 m³
Max Length <2.0 m
Pallets N
Dangerous Goods N
Liquids Y
Food Y
Perishable Goods N
BYO available Y

 

Alcohol Deliveries

Do Aramex AU accept alcohol in their network?

Yes, you can ship alcohol through their network with prior approval only.

If you're shipping alcohol you'll need your Shippit account properly configured. Please contact our Configuration team via email to discuss setup before shipping - configuration@shippit.com 

 

Heavy or Bulky Freight

Do Aramex AU accept heavy or bulky freight?

No, Aramex has weight limits (see above under service limitations). Any under-declared goods will be invoiced by Shippit accounts once the carrier has charged for the corrected weight.

 

Dangerous Goods

Aramex AU will not transport any type of dangerous goods

Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

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Prohibited

The below can not be shipped under any circumstance

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Limited Goods

The below can be shipped with prior approval only

  • All Dangerous Goods
  • Firearms
  • Ammunition
  • Fake/dummy/replica/game/toy weapons, paint ball guns, BB guns, antique weapons, swords, knives, etc.
  • Live or dead animals
  • Narcotics
  • Tobacco (certain destinations)
  • Int’l passports (certain destinations)
  • Foodstuffs, plants/seeds (certain destinations)
  • Medicine Drugs, prescription (certain destinations)
  • Hazardous cosmetics and creams
  • All Liquids (also oils included in machine parts, etc.)
  • Batteries (Lithium, consumer batteries, car-boat-machine batteries)
  • Perishable goods
  • Indecent and pornographic materials
  • Items and substances, the possession or use of which is prohibited by law 
  • Money, payment cards, money orders, traveller cheques, etc.
  • Articles of exceptional value: like jewellery, precious metals and stones, diamonds, works of art, antiques, etc.
  • Alcohol
  • Perishable Goods: Aramex Australia doesn't accept perishable items for transport within their network. However, if you still want Aramex Australia to carry perishable goods then they can do so, but this will be at your risk – no limited liability coverage is included.

 

Activation

Unless you are shipping special goods or have special shipping requirements, you are able to tap into Aramex Au Nz services yourself from within the Shippit UI.

Simply navigate to your Settings>Carriers and toggle ON Aramex Au Nz.

 

What are special goods or special shipping requirements?

If you are shipping any of the below, please see contact to configuration@shippit.com activate your account before shipping.

  • liquids i.e non DG liquids, paints, beverages etc.

  • alcohol
  • dispatching high volumes of freight daily

 

Can I bring my own carrier account (BYO)? 

Yes absolutely if you prefer, see our integration guide here

 

Pickup & Collection

Cancelling an Order

  • You can cancel any standard orders from within the Shippit UI so long as it remains in 'Booked For Delivery' status. Once the order is in transit, it will be charged at full price.

Cancellation Timeframes

  • If cancelled >24 hours from collection date you will not be charged a futile fee.
  • If cancelled <24 hours from collection date and no other goods are collected, you will be charged a futile fee.

Rebooking an Order

Please contact Shippit support via our Delivery Launcher within the UI or Get Help

Collection Times

Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6pm usually.

If you have a regular pickup arrangement in place, you can expect daily collections. Otherwise please allow 1-3 days for collection (Note: During peak times, ad-hoc pickups may take 2-3 business days).

Contacting Drivers

This carrier does not currently offer direct phone numbers for its drivers. 

Please contact Shippit support via our Delivery Launcher within the UI or Get Help

Pickup Schedules

For locations with high daily volume of bookings, please contact your Shippit Account Manager to discuss regular pickups.

If you experience issues with your daily collection arrangement, please  notify our support team who will escalate where required. In most cases, our support team is equipped to offer a back-up on demand pickup service.

Delivery FAQs

Authority To Leave

NOTE: since March 2020 Aramex has started defaulting all deliveries to contactless (ATL) where safe due to Covid-19. View Aramex's latest ATL policy here.

  • Authority to leave (ATL) can be provided at the time of booking or during transit unless the package is with the driver. 
  • The receiver can also request ATL online with Aramex once an attempted delivery has been made and a card is left.
  • Ultimately it is up to the driver to deem it safe to leave (click here for a list of locations deemed safe). If there is nowhere safe to leave the package, it will be taken to the nearest parcel connect agent, and the receiver will be notified to collect at a time that suits them.
  • If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.
  • With Aramex's standard delivery service, they will attempt to obtain a signature. If nobody's home, the parcel will be left in a safe place.

Collection Points

  • Drivers may deliver a package to a Parcel Connect Agent if the receiver is not home and hasn't provided ATL. See Parcel Connect Locations here.

Redelivery

Redelivery can be booked by the customer online once a delivery attempt has been made and a card received. One redelivery attempt will be made to the original address free of charge. Redelivery after this, or to a new address is charged at $5.50 paid online by the receiver directly.

Redirection

Redelivery to a new address can be booked by the customer online once a delivery attempt has been made and a card received. Redelivery to a new address is charged at $5.50 paid online by the receiver directly.

Proof of delivery

POD should be recorded on Aramex (MyFastway) website via the tracking once delivered.

Return to Sender (RTS)

RTS can be requested however limitations apply:

  • RTS is not possible if the package is with a third-party carrier for delivery.
  • not possible if already with the driver.
  • requires approval by the carrier.

You can contact Shippit support for all return to sender requests or alternatively, the receiver can simply reject the delivery (non-ATL only) and it will be automatically returned to the sender.

Packaging Guidelines

Weighing your parcel (consider the cubic weight)

To avoid any Under ticketing invoices, please ensure you declare the correct weight and dimensions.

You’ll need to know your parcel’s actual weight and its cubic weight, as the delivery rate is calculated on whichever is greater.

The cubic conversion rate is 250kg per cubic metre: 
H(m) x W(m) x L(m) x 250

1. Convert measurements to metres.
For example, 30 centimetres is .3 metre, 5 centimetres is .05 metre
2. Multiply the height x width x length x cubic conversion (250) to get the cubic weight. Example: (H) 0.8m x (W) 0.5m x (L) 0.15m x 250 = 15kg
3. So, if the actual weight of this parcel was 5kg and the cubic weight was 15kg,
the greater weight of 15kg is used to calculate the label price.


Please note: Maximum length of a parcel is 2m

On-forwarding

Aramex will on-forward using a variety of third-party carriers who should follow original delivery instructions (i.e ATL).

NOTE: Proof of delivery may take a little longer to upload with third-party deliveries.

Insurance

There is complimentary insurance when booking with Aramex through Shippit, their policy details are:

  • includes coverage on wholesale value of goods only up to $1500AU.
  • Does not include shipping, GST, excise, or customer returns & replacements.
  • Full terms and conditions can be found here.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges

Public-facing surcharges can be found on our website here.

 

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