Due to upcoming annual cost assessments, TNT has increased their Domestic Shipment Surcharges & Fees effective from 14 August 2022.
For details on Residential Pick-Up & Delivery Fees, refer to this section.
What has changed
Surcharge Increase
Effective from 14 August 2022, the following surcharges will be increased as follows.
Manual Handling Processing Fee
$14.50 ex GST per item on items not compatible with TNT’s sortation system and require manual handling due to:
- Size:
- Length <200mm or >1200mm and/or
- Width <100mm or >600mm and/or
- Height <15mm or >800mm and/or
- Diagonal Length >1200mm
- Charged weight less than or equal to 250g or greater than or equal to 30kg
- Fragility (including glass) – billed post-booking
- Poor packaging – billed post-booking
- Unusual Shape (including tubes, flat pack items) – billed post-booking
- Liquids – billed post booking
- Dangerous Goods – billed post-booking
Dangerous Goods
- $64.50 ex GST per consignment for Road Express
- $214.00 ex GST per consignment for Overnight Express
- Billed post-booking
Security Surcharge (Overnight Express)
- 9.4% increase to base rate
Remote Area Pickup
- $32.50 ex GST per consignment pick-up from a remote area within Australia, see Remote Area List: https://www.tnt.com/dam/tnt_express_media/en_au/download_documents/Support/remote-list_april_2022.pdf
Remote Area Delivery
- $32.50 ex GST per consignment delivery to a remote area within Australia, see Remote Area List: https://www.tnt.com/dam/tnt_express_media/en_au/download_documents/Support/remote-list_april_2022.pdf
Redelivery Fee
- $21.50 ex GST per consignment where initial delivery attempt fails.
- Billed post-booking
Oversize Freight
- $15.00 ex GST per item where any one dimension is between 1.50 to 1.99 metres
- $32.50 ex GST per item where any one dimension is between 2.00 to 2.99 metres
- $43.00 ex GST per item where any one dimension is between 3.00 to 3.99 metres
- $267.50 ex GST per item where any one dimension is between 4.00 to 4.99 metres
- $481.50 ex GST per item where any one dimension is between 5.00 to 5.99 metres
- $641.50 ex GST per item where any one dimension exceeds 5.99 metres
Residential Pickup (Base)
- $5.50 ex GST per consignment for pick up from a residential address.
- Billed post-booking
Heavyweight Residential Pickup 1
- $59.00 ex GST per consignment for pick up from a residential address with combined charged weight of 30kg and over, but less than 100kg.
- This fee will be applied in addition to Residential Delivery Fee (Base) and/or Residential Pickup Fee (Base) of $5.50 ex GST per consignment.
- Billed post-booking
Heavyweight Residential Pickup 2
- $187.50 ex GST per consignment for pick up from a residential address with combined charged weight of 100kg and over.
- This fee will be applied in addition to Residential Delivery Fee (Base) and/or Residential Pickup Fee (Base) of $5.50 ex GST per consignment.
- Billed post-booking
Residential Delivery (Base)
- $5.50 ex GST per consignment for delivery to a residential address.
Heavyweight Residential Delivery 1
- $59.00 ex GST per consignment for delivery to a residential address with combined charged weight of 30kg and over, but less than 100kg.
- This fee will be applied in addition to Residential Delivery Fee (Base) and/or Residential Pickup Fee (Base) of $5.50 ex GST per consignment.
Heavyweight Residential Delivery 2
- $187.50 ex GST per consignment for delivery to a residential address with combined charged weight of 100kg and over.
- This fee will be applied in addition to Residential Delivery Fee (Base) and/or Residential Pickup Fee (Base) of $5.50 ex GST per consignment.
Residential Pick-Up and Delivery Fees
All TNT bookings picked up from, or delivered to residential addresses will incur an additional fee, charged per consignment based on its chargeable cubic weight.
- The Residential Pick-Up / Delivery (Base) Surcharges will be added on top of Heavyweight Residential Pick-Up / Delivery Surcharges.
- Charged weight refers to the greater between volumetric / cubic weight or dead weight.
- Residential & Heavyweight Residential surcharges will be activated when the total consignment charged weight equals or exceeds one of the two thresholds (30kg or 100kg). The total consignment weight refers to the combined charged weight of all the parcels under the one connote (not individual parcels).
- If your place of business is a residential address (as classified by TNT), you will be required to pay surcharges for both pick-up from and delivery to residential address i.e. double.
- If you make residential bookings with TNT, having the residential & heavyweight residential delivery surcharges included on your Shippit account will ensure you avoid these surcharges later on. However, Residential & Heavyweight Residential Pick-up surcharges cannot be included in the quote as they are only added by TNT after pick-up on a case by case basis.
- If you are shipping to business addresses only, you have the option to opt-out of these residential surcharges in the quote. Please contact our Support team via hello@shippit.com to get this disabled. Refer to "What qualifies as a "Residential Address"?" section below for more details.
What qualifies as a "Residential Address"?
Unlike a "business address" (e.g. a warehouse), a "residential address" does not have loading docks nor resides in a business park. The "residential" classification (and subsequent surcharge) is solely determined by TNT. Although the concept of "residential addresses" is typically understood as places of residence (e.g. house or apartment), TNT may classify your pick-up address as "residential" at their discretion. Please note that the "residential" status of an address is determined by the type of property and the geography. Operating business out of your place of residence unfortunately does not deem it a "business address". If you believe your place of business has been incorrectly classified as "residential", please raise this with Support via hello@shippit.com.
Do you ship with your own account?
If you make residential bookings with TNT, having the fees included on your Shippit account will ensure you avoid unexpected fees or surcharges later on.
However, you do have the option to opt-out and will need to contact our Support team via hello@shippit.com to get this disabled.
Do you ship purely B2B and not to residential addresses?
As the Residential & Heavyweight Residential Pick-Up and Delivery Fees are only applicable for residential addresses, if you exclusively use TNT for business to business deliveries, these updates may not be relevant for your Shippit account.
As these latest fees will be included in quotes generated by Shippit, this will impact how carriers are allocated to orders. We can assist with B2B configuration*, please contact our Support team via hello@shippit.com for further assistance.
What can I do to avoid these surcharges?
We suggest enabling alternative carriers today to avoid the fee increase.
This is a significant increase by TNT and to minimise the immediate impact on your business, Shippit recommends enabling an alternative bulky goods carrier.
For same city deliveries, we'd suggest using Same Day delivery services such as Bonds or Allied Express' Same Day, available instantly with Shippit's account. With no residential surcharges, these carriers are more cost-effective for shorter distances and ensure a fast, convenient customer experience.
Shipping interstate? We recommend trying delivery services such as Hunter Express or Allied Express' Standard delivery service, which is also more competitive for deliveries over 100kg, to most destinations.
To avoid additional or unexpected fees, we recommend ensuring all your bookings are adequately packaged for safe delivery. You can check out packaging guidelines here or read TNT's instructions for preparing irregular items for delivery.