How can we help you?
Get updates on your orders or submit an insurance claim.
How to manually fulfill an order
Insurance options and Claims
Something is missing or damaged from my order!
My order status hasn't changed?
My parcel has been returned to sender!
Pickup expectations and support
Tracking status definitions - what do they mean?
Cut-off dates for Xmas 2019
A reminder for pet owners!
Can I change a delivery address?
Do I need to be home to sign for my parcel?
Delivery ratings within Shippit
Why is Shippit sending me an email?
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