Add a Pick-Up Location

If you are sending items from multiple locations using a Shippit account, you can add these additional addresses within the General page of your Settings. To get started, navigate to Settings from the blue dropdown arrow in the top right-hand corner of every page in Shippit. ​...

If you are sending items from multiple locations using a Shippit account, you can add these additional addresses within the General page of your Settings. To get started, navigate to Settings from the blue dropdown ar...

If you are sending items from multiple locations using a Shippit account, you can add these additional addresses within the General page of your Se...

Add Multiple Parcels to 1 Order

Do you often create orders that contain multiple parcels? Good news - there's an easy way to do this without your team having to add them one by one.   Here's how to do it: In the New Orders screen of your Shippit account, simply locate your desired order. In the Package colu...

Do you often create orders that contain multiple parcels? Good news - there's an easy way to do this without your team having to add them one by one.   Here's how to do it: In the New Orders screen of your Shippit ac...

Do you often create orders that contain multiple parcels? Good news - there's an easy way to do this without your team having to add them one by on...

Add to Your Recipient Address Book

Do you regularly send packages to customers or as part of a subscription?   The Address Book allows you to build a database of recipients and addresses your store frequently ships to so you don’t have to enter their details every time.   Add a new recipient The top portion of ...

Do you regularly send packages to customers or as part of a subscription?   The Address Book allows you to build a database of recipients and addresses your store frequently ships to so you don’t have to enter their d...

Do you regularly send packages to customers or as part of a subscription?   The Address Book allows you to build a database of recipients and addre...

Brand Your Tracking Page & Notifications

Our customised branding puts your brand, front and centre of your tracking notifications so you can keep your business front of mind. With Shippit’s customised branding you can: Customise your track page and notifications with your logo and colours  Drive traffic back to your...

Our customised branding puts your brand, front and centre of your tracking notifications so you can keep your business front of mind. With Shippit’s customised branding you can: Customise your track page and notifica...

Our customised branding puts your brand, front and centre of your tracking notifications so you can keep your business front of mind. With Shippit’...

Cancel your Subscription

Need to cancel your Shippit subscription? We hate to see you go, but we won’t hold it against you. 1) What you need to do: ​​In order to cancel your subscription, you will need to complete a cancellation request here.   2) What happens next: Once your request has been receive...

Need to cancel your Shippit subscription? We hate to see you go, but we won’t hold it against you. 1) What you need to do: ​​In order to cancel your subscription, you will need to complete a cancellation request here....

Need to cancel your Shippit subscription? We hate to see you go, but we won’t hold it against you. 1) What you need to do: ​​In order to cancel you...

Company User Management

The Company User Management section allows an existing Head Office User to add, modify, and delete users of stores and/or the company. A Store in Shippit may represent physical stores or sales channels that process order fulfillment independently from other stores A Company i...

The Company User Management section allows an existing Head Office User to add, modify, and delete users of stores and/or the company. A Store in Shippit may represent physical stores or sales channels that process o...

The Company User Management section allows an existing Head Office User to add, modify, and delete users of stores and/or the company. A Store in ...

Create a Head Office User

If someone in your organization has the Head Office User access, they can add you to the same access level.  To add a new Head Office User, an existing Head Office User must: Login to Shippit Click on the downward arrow at the upper right of the screen Select Settings On the ...

If someone in your organization has the Head Office User access, they can add you to the same access level.  To add a new Head Office User, an existing Head Office User must: Login to Shippit Click on the downward ar...

If someone in your organization has the Head Office User access, they can add you to the same access level.  To add a new Head Office User, an exis...

Create Multiple Stores

If you're reading this article, it means you're either expanding your business or love our product enough to bring more stores online! So we can help set you up, we just need a few bits of information from you. Please send us the details below by emailing configuration@shippit...

If you're reading this article, it means you're either expanding your business or love our product enough to bring more stores online! So we can help set you up, we just need a few bits of information from you. Please...

If you're reading this article, it means you're either expanding your business or love our product enough to bring more stores online! So we can he...

Data-driven Delivery Estimates

Shippit processes millions of orders every month, and we understand the relationship between the delivery Estimated Time of Arrival (ETA) that is provided by the carrier, and the actual delivery times that occur. We are well-positioned to leverage that knowledge to provide a b...

Shippit processes millions of orders every month, and we understand the relationship between the delivery Estimated Time of Arrival (ETA) that is provided by the carrier, and the actual delivery times that occur. We a...

Shippit processes millions of orders every month, and we understand the relationship between the delivery Estimated Time of Arrival (ETA) that is p...

FTP Integration - CSV Columns

A breakdown of the CSV columns available for use with the Shippit Connect FTP Integration can be found below. For complete guidelines on what entries are accepted for each of the CSV columns, including the data types and requirements for each value, see our API Documentation f...

A breakdown of the CSV columns available for use with the Shippit Connect FTP Integration can be found below. For complete guidelines on what entries are accepted for each of the CSV columns, including the data types ...

A breakdown of the CSV columns available for use with the Shippit Connect FTP Integration can be found below. For complete guidelines on what entri...

Generate a Picklist

If you rely on Packslips to help during your pick process, this could lead to inefficiencies as the locations and quantities of the products need to be manually worked out. To streamline this process, you have the option to generate a Picklist for selected orders in the New Or...

If you rely on Packslips to help during your pick process, this could lead to inefficiencies as the locations and quantities of the products need to be manually worked out. To streamline this process, you have the opt...

If you rely on Packslips to help during your pick process, this could lead to inefficiencies as the locations and quantities of the products need t...

Global Branding

The Global Branding section of Company settings allows you to set-up and update in one go the branding of stores under a Company.   Overall Branding Primary Color - updates the color of the top navigation menu and buttons Header Logo - sets the image that will appear at the t...

The Global Branding section of Company settings allows you to set-up and update in one go the branding of stores under a Company.   Overall Branding Primary Color - updates the color of the top navigation menu and bu...

The Global Branding section of Company settings allows you to set-up and update in one go the branding of stores under a Company.   Overall Brandin...

Head Office Reporting

A Head Office User has the ability to view delivery reporting for each or all of the stores under a Company. The first filter at the upper right portion of the screen lets you choose whether to display data for All Stores (default) or for a specific store only. The second ...

A Head Office User has the ability to view delivery reporting for each or all of the stores under a Company. The first filter at the upper right portion of the screen lets you choose whether to display data for All S...

A Head Office User has the ability to view delivery reporting for each or all of the stores under a Company. The first filter at the upper right p...

Head Office User View

The Head Office User provides a unique perspective as you navigate through the Shippit user tabs and settings pages.   To understand the difference between a Store User and a Head Office User, please click here.   Head Office User in the User Tabs As a Head Office User logs in...

The Head Office User provides a unique perspective as you navigate through the Shippit user tabs and settings pages.   To understand the difference between a Store User and a Head Office User, please click here.   Hea...

The Head Office User provides a unique perspective as you navigate through the Shippit user tabs and settings pages.   To understand the difference...

Head Office VS Store User Roles

There are two user roles currently available in Shippit. Store User - designed for users who create, book, and track orders and occasionally update store branding and carrier settings Order Processing only - a sub category of store users who are only allowed to create, book,...

There are two user roles currently available in Shippit. Store User - designed for users who create, book, and track orders and occasionally update store branding and carrier settings Order Processing only - a sub c...

There are two user roles currently available in Shippit. Store User - designed for users who create, book, and track orders and occasionally updat...

How Manifests Work

Manifests are a key part of shipping documentation and the process of booking your orders (or manifesting) is a key part of making sure you use Shippit successfully. What is a manifest? A manifest is a shipping summary that is made up of one or more shipping consignments....

Manifests are a key part of shipping documentation and the process of booking your orders (or manifesting) is a key part of making sure you use Shippit successfully. What is a manifest? A manifest is a shipping s...

Manifests are a key part of shipping documentation and the process of booking your orders (or manifesting) is a key part of making sure you use Sh...

Manually Sync Orders to Shippit

BigCommerce Log into BigCommerce Go to Apps Shippit Order Sync History Import Orders Once here you are able to select if you want to import orders via an order number or the date orders were created on     Shopify There are two ways for a merchant to manually sync an order ...

BigCommerce Log into BigCommerce Go to Apps Shippit Order Sync History Import Orders Once here you are able to select if you want to import orders via an order number or the date orders were created on     Shopify ...

BigCommerce Log into BigCommerce Go to Apps Shippit Order Sync History Import Orders Once here you are able to select if you want to import order...

Modify, Cancel or Delete Orders

Modify an order    An order's details can be modified or edited on the New Orders page. On the New Orders page, click the three dots (i.e. vertical ellipsis menu) on the order you would like to edit and click, Modify. ​† ​ From here, you can easily modify any details about the...

Modify an order    An order's details can be modified or edited on the New Orders page. On the New Orders page, click the three dots (i.e. vertical ellipsis menu) on the order you would like to edit and click, Modify....

Modify an order    An order's details can be modified or edited on the New Orders page. On the New Orders page, click the three dots (i.e. vertical...

New Orders page

Upon creating a new account or every time you log in, you will land on the Shippit homepage which is also the 'New Orders' page.   To create an order click 'Add order' on the top right and add in your customer's details. When you're done click 'Add order' again at the bottom ...

Upon creating a new account or every time you log in, you will land on the Shippit homepage which is also the 'New Orders' page.   To create an order click 'Add order' on the top right and add in your customer's deta...

Upon creating a new account or every time you log in, you will land on the Shippit homepage which is also the 'New Orders' page.   To create an or...

Plain Label Upgrades

Automate Shipping with Any Courier Keen to ship with a courier that currently isn't integrated with Shippit? We've added extra functionality to the plain label feature to make it easier to:  ship with carriers that we aren't integrated with   share order details with a non-in...

Automate Shipping with Any Courier Keen to ship with a courier that currently isn't integrated with Shippit? We've added extra functionality to the plain label feature to make it easier to:  ship with carriers that w...

Automate Shipping with Any Courier Keen to ship with a courier that currently isn't integrated with Shippit? We've added extra functionality to the...

Print a Different Address on Your Shipping Label

Shippit can generate shipping labels that indicate a different address than your pick-up address. Do you ship from a warehouse and only want customers to know your showroom or store address? Do you ship from home and only want customers to know your P.O. Box number for any re...

Shippit can generate shipping labels that indicate a different address than your pick-up address. Do you ship from a warehouse and only want customers to know your showroom or store address? Do you ship from home and...

Shippit can generate shipping labels that indicate a different address than your pick-up address. Do you ship from a warehouse and only want custo...

Print Labels

Our labels are generated in a full page format that is designed for use with an A6 label or a special integrated A4 packslip with label, but can also be used with regular letter size pages or label sheets. Print formatting can be done within the Layout settings of your system'...

Our labels are generated in a full page format that is designed for use with an A6 label or a special integrated A4 packslip with label, but can also be used with regular letter size pages or label sheets. Print forma...

Our labels are generated in a full page format that is designed for use with an A6 label or a special integrated A4 packslip with label, but can al...

Quoting and booking deliveries during an outage

Since the website is not available during an outage it is not possible to book via 'send a package' feature on the website.  All of Shippit's plugins will retry when deliveries are not booked via API. When a booking failure is experienced bookings will be queued in processing ...

Since the website is not available during an outage it is not possible to book via 'send a package' feature on the website.  All of Shippit's plugins will retry when deliveries are not booked via API. When a booking f...

Since the website is not available during an outage it is not possible to book via 'send a package' feature on the website.  All of Shippit's plugi...

Ready to Ship page

The 'Ready to Ship' page allows you to manage orders that have been packed so you can: Print labels and manifests Book for delivery Mark order as picked up   5 steps to book a courier pickup: Locate the order/s you wish to book, download/print the label and attach it to the...

The 'Ready to Ship' page allows you to manage orders that have been packed so you can: Print labels and manifests Book for delivery Mark order as picked up   5 steps to book a courier pickup: Locate the order/s you...

The 'Ready to Ship' page allows you to manage orders that have been packed so you can: Print labels and manifests Book for delivery Mark order as ...

Save Time with Instant Print

Shippit's Instant Print lets you print shipping labels in just one click, without downloading the label as a PDF, so you can fulfil orders fast.   Print an Individual Label Once you've set up Instant Print, printing individual labels is as easy clicking the Print button on the...

Shippit's Instant Print lets you print shipping labels in just one click, without downloading the label as a PDF, so you can fulfil orders fast.   Print an Individual Label Once you've set up Instant Print, printing i...

Shippit's Instant Print lets you print shipping labels in just one click, without downloading the label as a PDF, so you can fulfil orders fast.   ...

Scan to Search & Print Labels

Shippit's Scan to Search & Print Labels feature helps streamline your workflow by enabling you to search for orders and print shipping labels directly from Shippit just by scanning a barcode representing the order number. Scan to Search - Instead of using a keyboard to manual...

Shippit's Scan to Search & Print Labels feature helps streamline your workflow by enabling you to search for orders and print shipping labels directly from Shippit just by scanning a barcode representing the order num...

Shippit's Scan to Search & Print Labels feature helps streamline your workflow by enabling you to search for orders and print shipping labels direc...

Scan to Search and Print

Meet the faster way to confirm & label orders Tired of wasting time matching printed shipping labels to orders when packing? With Shippit's Scan to Print, you can confirm an order and print its label in one quick scan. This helps you pack and label individual orders faster, wi...

Meet the faster way to confirm & label orders Tired of wasting time matching printed shipping labels to orders when packing? With Shippit's Scan to Print, you can confirm an order and print its label in one quick scan...

Meet the faster way to confirm & label orders Tired of wasting time matching printed shipping labels to orders when packing? With Shippit's Scan to...

Select Your Country of Manufacture

If you are sending international orders, we’re adding a new way for you to be able to provide country of manufacture information right in the app! This will enable you to take advantage of paperless trade that is offered by carriers.   Since the customs documentation will now ...

If you are sending international orders, we’re adding a new way for you to be able to provide country of manufacture information right in the app! This will enable you to take advantage of paperless trade that is offe...

If you are sending international orders, we’re adding a new way for you to be able to provide country of manufacture information right in the app! ...

Send page

You may use the Send page for quoting delivery rates or sending a one-off order to somebody that is not in your address book.   If using this page to book an order, you can track the progress of the pickup and delivery in on the 'Track' page.

You may use the Send page for quoting delivery rates or sending a one-off order to somebody that is not in your address book.   If using this page to book an order, you can track the progress of the pickup and delive...

You may use the Send page for quoting delivery rates or sending a one-off order to somebody that is not in your address book.   If using this page...

Set-Up Your Zebra Thermal Printer

You can connect the Zebra Thermal Printer to your Mac by following these instructions:   Mac Head to System Preferences in the top left corner of your screen. Click the Printers & Scanners icon. Click the + button under the Printers window. Click Add Printer or Scanner. On th...

You can connect the Zebra Thermal Printer to your Mac by following these instructions:   Mac Head to System Preferences in the top left corner of your screen. Click the Printers & Scanners icon. Click the + button un...

You can connect the Zebra Thermal Printer to your Mac by following these instructions:   Mac Head to System Preferences in the top left corner of ...