Does Shippit automatically sync order information from Shopify?

Yes, once the integration is complete your orders and details will sync into Shippit. For more information about Shopify Integration, see the full article here.

Yes, once the integration is complete your orders and details will sync into Shippit. For more information about Shopify Integration, see the full article here.

Yes, once the integration is complete your orders and details will sync into Shippit. For more information about Shopify Integration, see the full ...

Do you have international shipping?

Absolutely! To learn more about this, see our international shipping article here.

Absolutely! To learn more about this, see our international shipping article here.

Absolutely! To learn more about this, see our international shipping article here.

Do you have drop-off locations if I can't wait for a pickup?

We don't currently support manual drop-offs, but it's an idea we're actively exploring - watch this space!

We don't currently support manual drop-offs, but it's an idea we're actively exploring - watch this space!

We don't currently support manual drop-offs, but it's an idea we're actively exploring - watch this space!

How do I get a quote?

We recommend loading some test orders using the Send tab. It’s easy and it only takes 3 steps!   Click Next and you will have a breakdown of your billing details based on the service provider recommended. A few important tips to note before moving on: 1. To avoid nasty ...

We recommend loading some test orders using the Send tab. It’s easy and it only takes 3 steps!   Click Next and you will have a breakdown of your billing details based on the service provider recommended. A few...

We recommend loading some test orders using the Send tab. It’s easy and it only takes 3 steps!   Click Next and you will have a breakdown of...

How do I enable multiple carriers?

One of the many benefits of using Shippit means you can add multiple carriers to your account, and then our sophisticated carrier allocation algorithm determines the best fit carrier for that delivery. See here for a full list of carriers we offer right out of the box.

One of the many benefits of using Shippit means you can add multiple carriers to your account, and then our sophisticated carrier allocation algorithm determines the best fit carrier for that delivery. See here for a ...

One of the many benefits of using Shippit means you can add multiple carriers to your account, and then our sophisticated carrier allocation algori...

How do I enter weight dimensions for multiple boxes?

Great question! If you are shipping more than one box in a single order, you will need to enter the weight per box via the 'New Orders' tab. See here for more information.

Great question! If you are shipping more than one box in a single order, you will need to enter the weight per box via the 'New Orders' tab. See here for more information.

Great question! If you are shipping more than one box in a single order, you will need to enter the weight per box via the 'New Orders' tab. See he...

How can I get a label printer for sending packages?

Great question! Refer to the Instant Print for Shipping Labels article here to learn more.

Great question! Refer to the Instant Print for Shipping Labels article here to learn more.

Great question! Refer to the Instant Print for Shipping Labels article here to learn more.

Do you connect with my Shopify store?

Yes, absolutely! We have integrations with many eCommerce platforms, including Shopify, that you can set up. See the full list of providers and setup instructions here.

Yes, absolutely! We have integrations with many eCommerce platforms, including Shopify, that you can set up. See the full list of providers and setup instructions here.

Yes, absolutely! We have integrations with many eCommerce platforms, including Shopify, that you can set up. See the full list of providers and set...

My customer didn’t receive any email notifications

Ask the customer to check their email junk folder  Resend email with instructions to the customer -  simply view the request in the ‘Processing’ tab and select the drop-down menu

Ask the customer to check their email junk folder  Resend email with instructions to the customer -  simply view the request in the ‘Processing’ tab and select the drop-down menu

Ask the customer to check their email junk folder  Resend email with instructions to the customer -  simply view the request in the ‘Processing’ t...

Why can't my customer login to the portal?

Make sure they are using the email address used at purchase Make sure they exclude the ‘#’ when entering their order reference number  Check if there’s already an existing return request for that order reference number Check that at least 1 item has already been shipped

Make sure they are using the email address used at purchase Make sure they exclude the ‘#’ when entering their order reference number  Check if there’s already an existing return request for that order reference numb...

Make sure they are using the email address used at purchase Make sure they exclude the ‘#’ when entering their order reference number  Check if th...

How do I enable Multi-Priority Courier Selection on the Quote API

Available from 01 April 2019 This user guide is intended for customers who ship parcels with Bonds making use of the Shippit Quote API.  Shippit now offers more than one priority courier option. Shippit now offers Bonds as well as Allied Express same-day for priority deliverie...

Available from 01 April 2019 This user guide is intended for customers who ship parcels with Bonds making use of the Shippit Quote API.  Shippit now offers more than one priority courier option. Shippit now offers Bon...

Available from 01 April 2019 This user guide is intended for customers who ship parcels with Bonds making use of the Shippit Quote API.  Shippit no...

🌏 Ship 100% Carbon Neutral Delivery

Shippit's discounted shipping services are now 100% carbon neutral, at no extra cost. To support a sustainable future, Shippit has partnered with internationally recognised carbon solutions provider, Carbon Neutral Group, to reduce our climate impact to zero. To do this, we of...

Shippit's discounted shipping services are now 100% carbon neutral, at no extra cost. To support a sustainable future, Shippit has partnered with internationally recognised carbon solutions provider, Carbon Neutral Gr...

Shippit's discounted shipping services are now 100% carbon neutral, at no extra cost. To support a sustainable future, Shippit has partnered with i...

Where can I buy shipping and packing supplies?

    Need supplies? We've got you covered!   Shop now Shippit Supply Store         

    Need supplies? We've got you covered!   Shop now Shippit Supply Store         

    Need supplies? We've got you covered!   Shop now Shippit Supply Store