How to raise a support request

Shippit's Help Launcher Reduces Enquiries, Speeds up Resolution & Keeps Customers Happy Shippit’s Delivery Help Launcher saves you time and heartache. You can instantly request help directly from your delivery tracking page. No more messy communications or lengthy forms just s...

Shippit's Help Launcher Reduces Enquiries, Speeds up Resolution & Keeps Customers Happy Shippit’s Delivery Help Launcher saves you time and heartache. You can instantly request help directly from your delivery trackin...

Shippit's Help Launcher Reduces Enquiries, Speeds up Resolution & Keeps Customers Happy Shippit’s Delivery Help Launcher saves you time and heartac...

How to create and ship a return

Are you looking to create a return and your shipment has been booked via the Shippit platform? Follow these steps to ensure your package is correctly sealed and labelled for your carrier.    Instructions : Create return via return portal  Select items to return Provide a retu...

Are you looking to create a return and your shipment has been booked via the Shippit platform? Follow these steps to ensure your package is correctly sealed and labelled for your carrier.    Instructions : Create ret...

Are you looking to create a return and your shipment has been booked via the Shippit platform? Follow these steps to ensure your package is correct...

Missed a delivery?

What happens if you miss a parcel delivery and receive a notice at your door advising you that the carrier attempted a delivery? You should receive an instruction slip from your carrier on how to find your package. The carrier may attempt to deliver your package another day....

What happens if you miss a parcel delivery and receive a notice at your door advising you that the carrier attempted a delivery? You should receive an instruction slip from your carrier on how to find your package. ...

What happens if you miss a parcel delivery and receive a notice at your door advising you that the carrier attempted a delivery? You should recei...

My order status hasn't changed

  My order is still within the delivery estimated date To help take the stress out of shipping, we simplify the tracking experience with a few key status updates, but sometimes it may take a bit longer than normal for your parcel to arrive. Your Shippit order link will update...

  My order is still within the delivery estimated date To help take the stress out of shipping, we simplify the tracking experience with a few key status updates, but sometimes it may take a bit longer than normal fo...

  My order is still within the delivery estimated date To help take the stress out of shipping, we simplify the tracking experience with a few key...

My package is held up in customs, what do I do?

Have you recently received a notification informing you that your package is being held up in customs? This typically happens for two reasons: Documentation or information is missing Payment of duties/ taxes is required   For more information on how to clear your package, pl...

Have you recently received a notification informing you that your package is being held up in customs? This typically happens for two reasons: Documentation or information is missing Payment of duties/ taxes is requi...

Have you recently received a notification informing you that your package is being held up in customs? This typically happens for two reasons: Doc...

Something is missing or damaged from my order

  Something missing from your order?     Shippit doesn't take part in packaging or dispatching your parcel. You'll need to contact the sender directly for further help with the contents of your order.     The package arrived damaged You do not need to sign for goods that ar...

  Something missing from your order?     Shippit doesn't take part in packaging or dispatching your parcel. You'll need to contact the sender directly for further help with the contents of your order.     The packag...

  Something missing from your order?     Shippit doesn't take part in packaging or dispatching your parcel. You'll need to contact the sender dire...

Tracking status definitions

A delivery will pass through several key states before making it into your hot little hands and Shippit will automatically send you notifications along the journey. You'll notice that your item will have already passed through a couple of states before you received a notificat...

A delivery will pass through several key states before making it into your hot little hands and Shippit will automatically send you notifications along the journey. You'll notice that your item will have already passe...

A delivery will pass through several key states before making it into your hot little hands and Shippit will automatically send you notifications a...

Trying to locate your delivery?

To get the latest status update on your delivery, visit the Shippit tracking page, this provides you with the most current information we have.  You will have received a link to this tracking page in an email from Shippit.    Some parcels may be delayed due to network disrupti...

To get the latest status update on your delivery, visit the Shippit tracking page, this provides you with the most current information we have.  You will have received a link to this tracking page in an email from Shi...

To get the latest status update on your delivery, visit the Shippit tracking page, this provides you with the most current information we have.  Yo...

What can I do when my package is returned to the sender?

Unfortunately, we are unable to intercept a package once it has been returned to the sender. We recommend that you contact the sender for further assistance with your package.    There are a number of reasons the package has been returned to the sender: The address does not e...

Unfortunately, we are unable to intercept a package once it has been returned to the sender. We recommend that you contact the sender for further assistance with your package.    There are a number of reasons the pack...

Unfortunately, we are unable to intercept a package once it has been returned to the sender. We recommend that you contact the sender for further a...