Get help with a delivery

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available for your recipients with bookings using Shippit's discounted...

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available ...

Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support...

See Your Shippit Support Requests in One Place

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you can raise requests for help through this portal and information that may help you will automatically be provided to you, without th...

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you can raise requests for help through this portal and information that ma...

If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you c...

Packaging Guidelines

There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touchpoints. The external packaging should only act as a barrier to protect the internal goods from weather and damage during transit. It's the...

There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touchpoints. The external packaging should only act as a barrier to protect the int...

There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touchpoints. ...

Same Day Delivery | What You Need to Know

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a selected date (the priority same day) before 7pm.   Our same-...

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a se...

  IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of...

A Note for Pick-Up Locations with Pets

Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, the driver will take your goods back to the depot so you can arrange redelivery. If there is a collection point nearby, they may dr...

Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, the driver will take your goods back to the depot so you can arrange re...

Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, t...

How pickups work

Your first pickup with a courier driver can be a little like a first date, you need to get to know each other and understand how each of you operate. Over the course of the next few days and weeks, things might pop up that need ironing out in order to keep things on track but ...

Your first pickup with a courier driver can be a little like a first date, you need to get to know each other and understand how each of you operate. Over the course of the next few days and weeks, things might pop up...

Your first pickup with a courier driver can be a little like a first date, you need to get to know each other and understand how each of you operat...

Understanding the Order Status

Delivery orders created in or synced into Shippit will have different statuses on its journey towards delivery. Here's a reference to the most popular order delivery status: Order Placed - the order is created in the Shippit New Orders tab; packaging size and courier assignme...

Delivery orders created in or synced into Shippit will have different statuses on its journey towards delivery. Here's a reference to the most popular order delivery status: Order Placed - the order is created in the...

Delivery orders created in or synced into Shippit will have different statuses on its journey towards delivery. Here's a reference to the most popu...

How Delivery Ratings Work

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. ​​ You can see these ratings by proceeding to the top right-hand corner of your screen, clicking the drop-down menu...

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. ​​ You can see these ratings by proceeding to the top r...

When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for t...