Manage orders on hold
Shippit now allows you to set the status of an order to “On hold” so you can manage orders efficiently and prioritise orders based on fulfilment status. How do I set the status of an order to On hold? There are three ways to put an order on hold Through an orders ellipse...
Shippit now allows you to set the status of an order to “On hold” so you can manage orders efficiently and prioritise orders based on fulfilment status. How do I set the status of an order to On hold? There are th...
Shippit now allows you to set the status of an order to “On hold” so you can manage orders efficiently and prioritise orders based on fulfilment st...
Similarities in the UI and API Workflow
Order Tracking Status Outlined below are the different statuses an order may go through in its fulfillment journey. Notice the column for STEP indicates the sequence of the statuses while the column for POSSIBLE VALUES provide a range of different status that may appear at eac...
Order Tracking Status Outlined below are the different statuses an order may go through in its fulfillment journey. Notice the column for STEP indicates the sequence of the statuses while the column for POSSIBLE VALUE...
Order Tracking Status Outlined below are the different statuses an order may go through in its fulfillment journey. Notice the column for STEP indi...
Get help with a delivery
Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available for your recipients with bookings using Shippit's discounted...
Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options. NOTE: Shippit's Delivery Support Launcher is also available ...
Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support...
Packaging Guidelines
There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touch-points. The external packaging should only act as a barrier to protect the internal goods from weather and damage during transit. It's th...
There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touch-points. The external packaging should only act as a barrier to protect the in...
There are many touch points for a package before reaching your end customer, so make sure the packaging holds up through all of these touch-points....
Same Day Delivery | What You Need to Know
IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a selected date (the priority same day) before 7pm. Our same-...
IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of delivery only. Priority orders are guaranteed to be delivered on a se...
IMPORTANT NOTE DURING PEAK (1st October 2021 until 3rd January 2022): The Shippit delivery window is not guaranteed and is an estimated time of...
A Note for Pick-Up Locations with Pets
Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, the driver will take your goods back to the depot so you can arrange redelivery. If there is a collection point nearby, they may dr...
Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, the driver will take your goods back to the depot so you can arrange re...
Please ensure your pets are secure and/or restrained so delivery drivers can access your property safely. If it is unsafe to enter your property, t...
Manifests & Pickups
How manifests work What is a manifest A manifest is essentially a summary of the order information which is sent to the carrier electronically from Shippit when you hit Book/Manifest. It contains crucial data that is used by the carrier to invoice you accurately and track the...
How manifests work What is a manifest A manifest is essentially a summary of the order information which is sent to the carrier electronically from Shippit when you hit Book/Manifest. It contains crucial data that is...
How manifests work What is a manifest A manifest is essentially a summary of the order information which is sent to the carrier electronically fro...
Understanding the Order Status
Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most popular order delivery status: Order Placed - the order is created in the Shippit New Orders tab; packaging size and courier assign...
Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most popular order delivery status: Order Placed - the order is created in t...
Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery. Here's a reference to the most po...
How Delivery Ratings Work
When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. You can see these ratings by proceeding to the top right-hand corner of your screen, clicking the drop-down menu...
When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for their delivery. You can see these ratings by proceeding to the top r...
When any delivery booked through Shippit is completed by a carrier, your customer will receive a completion email that also requests a rating for t...
See Your Shippit Support Requests in One Place
If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you can raise requests for help through this portal and information that may help you will automatically be provided to you, without th...
If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you can raise requests for help through this portal and information that ma...
If you've ever sent our support team a request for assistance, we've made it easier for you to view these all in a single place! What's more, you c...