Additional Charges

  Table of Contents Type of Additional Charge Sub-Sections Fuel Surcharge   Corrected Weight Charge (Misdeclarations) When can I incur an additional weight charge? Dead Weight vs Volumetric Weight Weight Brackets Palletisation & Tail Lift Surcharges Residential Sur...

  Table of Contents Type of Additional Charge Sub-Sections Fuel Surcharge   Corrected Weight Charge (Misdeclarations) When can I incur an additional weight charge? Dead Weight vs Volumetric Weight Weight Brack...

  Table of Contents Type of Additional Charge Sub-Sections Fuel Surcharge   Corrected Weight Charge (Misdeclarations) When can I incur an a...

Carrier Surcharge Matrix.

Shippit does try to include basic and compulsory carrier charges in its quotes at the time of booking. However, some of the more extensive charges will not be included in the quote as these must be calculated once an order has been completed. Below, you'll find a high level vi...

Shippit does try to include basic and compulsory carrier charges in its quotes at the time of booking. However, some of the more extensive charges will not be included in the quote as these must be calculated once an ...

Shippit does try to include basic and compulsory carrier charges in its quotes at the time of booking. However, some of the more extensive charges ...

TNT Home Delivery Surcharge & Manual Handling Surcharge

  What's changed? From 7 December 2020, TNT updated their domestic shipment surcharges and fees. If you have booked TNT through Shippit in the past, you will have received an email from Shippit advising of these changes.   ​​​​​​Residential Pick-up and Delivery Fee. All TNT bo...

  What's changed? From 7 December 2020, TNT updated their domestic shipment surcharges and fees. If you have booked TNT through Shippit in the past, you will have received an email from Shippit advising of these chang...

  What's changed? From 7 December 2020, TNT updated their domestic shipment surcharges and fees. If you have booked TNT through Shippit in the past...

Pay As You Go

Merchants based in Australia who do not have an active subscription are still able to use Shippit as pay-as-you-go users. Pay-as-you-go users are charged a 15% service fee on top of the booking fee through the credit card they entered in Shippit > Invoices > Payment Details.Th...

Merchants based in Australia who do not have an active subscription are still able to use Shippit as pay-as-you-go users. Pay-as-you-go users are charged a 15% service fee on top of the booking fee through the credit ...

Merchants based in Australia who do not have an active subscription are still able to use Shippit as pay-as-you-go users. Pay-as-you-go users are c...

Why does Shippit charge per return request

A key benefit of Shippit Returns is the self-service branded returns portal for your customers, so we charge you a fee for every return request, regardless of whether the request has been approved or declined.

A key benefit of Shippit Returns is the self-service branded returns portal for your customers, so we charge you a fee for every return request, regardless of whether the request has been approved or declined.

A key benefit of Shippit Returns is the self-service branded returns portal for your customers, so we charge you a fee for every return request, re...

How and when will I be charged for any return fees

You will be charged a flat fee per return request, invoiced monthly. The per return fee will depend on your Shippit subscription plan.

You will be charged a flat fee per return request, invoiced monthly. The per return fee will depend on your Shippit subscription plan.

You will be charged a flat fee per return request, invoiced monthly. The per return fee will depend on your Shippit subscription plan.

Update Billing Details

Your account must have valid billing details in order to book consignments, integrate your eCommerce platform and generate a Shippit API Key. How do I add or update my billing details?   In order to update your billing details, log into your Shippit account, click on the drop-...

Your account must have valid billing details in order to book consignments, integrate your eCommerce platform and generate a Shippit API Key. How do I add or update my billing details?   In order to update your billin...

Your account must have valid billing details in order to book consignments, integrate your eCommerce platform and generate a Shippit API Key. How d...

View Billing History

This article outlines viewing billing history for businesses in Australia. If your business is based in Singapore and/or Malaysia, please contact hello@shippit.comTo track your billing history across both subscription and shipping charges, navigate to the Billing Details page ...

This article outlines viewing billing history for businesses in Australia. If your business is based in Singapore and/or Malaysia, please contact hello@shippit.comTo track your billing history across both subscription...

This article outlines viewing billing history for businesses in Australia. If your business is based in Singapore and/or Malaysia, please contact h...

Futile Charges & Missed Pick-Ups

What is a futile charge? There are a few reasons why an order might be marked as 'futile' or 'pickup failed' on Shippit, here's a few of the key reasons: Your goods are not prepared on time for when the driver arrives Goods are incorrectly declared (size, weight) Goods are n...

What is a futile charge? There are a few reasons why an order might be marked as 'futile' or 'pickup failed' on Shippit, here's a few of the key reasons: Your goods are not prepared on time for when the driver arriv...

What is a futile charge? There are a few reasons why an order might be marked as 'futile' or 'pickup failed' on Shippit, here's a few of the key r...

Head Office Billing

From any Shippit screen, simply click on the downward arrow at the top right and choose Invoices.  As a Head Officer User, you are able to view and export all invoices under a Company.  The list of invoices will include those of previous billing cycles plus the one you're cur...

From any Shippit screen, simply click on the downward arrow at the top right and choose Invoices.  As a Head Officer User, you are able to view and export all invoices under a Company.  The list of invoices will incl...

From any Shippit screen, simply click on the downward arrow at the top right and choose Invoices.  As a Head Officer User, you are able to view and...

Allied Express Dynamic Pricing

Allied Express have dynamic pricing, meaning their quotes vary depending on the time the booking is made. They have three main booking windows, with the latter window being most expensive: 7am - 1pm 1pm - 7pm 7pm - 10pm   If you have been charged an amount that is different to...

Allied Express have dynamic pricing, meaning their quotes vary depending on the time the booking is made. They have three main booking windows, with the latter window being most expensive: 7am - 1pm 1pm - 7pm 7pm - 10...

Allied Express have dynamic pricing, meaning their quotes vary depending on the time the booking is made. They have three main booking windows, wit...