Release notes - September 2026

Highlighted updates

Tracking page, rebuilt for mobile

The Shippit recipient tracking page has been redesigned for mobile. Status and ETA sit up front with a progress bar, followed by a clearer timeline, carrier and delivery details, and a parcel selector for multi-parcel orders. Your customers can find the answer to "where's my order?" faster, which means fewer enquiries for your team.

Other updates

Ship under different brand names from one account: If you ship for several brands from one Shippit account, for example as a 3PL, you can now add the relevant brand's name and address to each order using the API. Your buyers then see the brand they bought from, rather than your business name, on the label, packing slip, tracking page, emails and SMS. You don't need a separate Shippit store for each brand.

To start using this feature, reach out to your Shippit account manager or the Shippit support team.

Auto-hold $0 quote orders: A new Pick & Pack setting automatically puts any order that returns a $0 quote on hold. A $0 quote usually means the order's dimensions or address details need fixing. Pickers then skip orders that can't ship yet, and users no longer need to manually put each order on hold.

Switch it on for each store in Settings > Pick & Pack > Pick & Pack Workflow, or reach out to our support team to turn it on.

Shippit Pick & Pack app on iOS: The Shippit Pick & Pack app is now available on the Apple App Store, so warehouse and store teams can use it on Apple devices. It’s available on both iOS and Android.

Download Shippit Pick & Pack from the App Store or Google Play.

Complete change log

Stay across all Shippit services by subscribing to updates on our status page.

For a full change log of updates and bug fixes, check the change log in the Developer centre.