Set up your Shippit account, connect your store, configure carriers, and manage your shipping operations. Step-by-step guides and support for merchants.


Shippit Help Center | Guides, Setup & Support

Get started with Shippit, and prepare to ship your first package

Set up my account

Integrating Shippit with ecommerce and carrier platforms, or using our API

Integrating with other platforms

Automate your shipping, and get your system and orders ready for fulfilment

Order management

Order fulfilment, from warehouse to packaging to pickup

Pick, pack, and fulfilment

Pick & Pack exists because the space between "order placed" and "parcel on the truck" is where retailers win or lose. Not in the carrier negotiation. Not in the checkout widget. On the warehouse floor. This collection provides an introduction to and overview on the Shippit Pick & Pack mobile app experience.

Pick & Pack Mobile

Information about shipping bulky or dangerous goods, or sending goods internationally

Freight types

Allocate orders to the best carrier, and the right service level, every time

Carrier allocation

Everything you need to know about the carriers Shippit supports

Carrier management

AI-power your fleet with NowGo route optimisation software

NowGo delivery management

Data, dashboards, and AI-powered features to inform decisions and ship smarter

Reporting, analytics, and AI

Information about billing, permissions, and transit protection

Accounts and billing

Release notes

What to do if you if you need help from Shippit

Get help

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Find out how to use the Shippit AI support agent for help whenever you need it

Get help in-app

Where to get help with integrations. Find out what's happening, how to use your integrated platforms, and how to get in touch with us.

Get help with a Shippit integration

Where to get help with the Shippit APIs. Find out what's happening, how to use your account, and how to get in touch with us.

Get help with the Shippit APIs

Where to get help with the Shippit app. Find out what's happening, how to use your account, and how to get in touch with us.

Get help with the Shippit platform

How to track a Shippit delivery. Find out where your order is, which carrier it is with, and what the order status is.

Track a delivery

Have you seen a suspicious Shippit login or website? Find out how to report it and what you can do about it.

Scams and phishing

Work out what tracking number you have, and how to get parcel updates