/ /

Label and printing issues

## Label doesn't print 1. Check that your printer is powered on and connected to the same Wi-Fi network as your device 2. Go to **Settings → Devices → Printer** and confirm your printer is selected 3. Tap **View Label** to open the PDF on your device and print manually ## No printer options shown in Settings Pick & Pack supports two printer methods, selected in **Settings → Devices → Printer**: **Native** (AirPrint on iOS / Android Print) and **Zebra** (Zebra Direct over Wi-Fi). Ensure your printer is connected to the same Wi-Fi network. If it still doesn't appear, try toggling Wi-Fi off and on on your device. ## "View Label" opens the share sheet instead of a PDF viewer Update Pick & Pack to the latest version. Tapping **View Label** now opens the label in your device's native PDF viewer. ## Carrier quote doesn't update after changing dimensions The allocated carrier updates automatically when you change parcel dimensions. If it doesn't update, tap out of the dimension fields to trigger a refresh, then check your network connection. ## Label generation fails after the photo step If your photos didn't upload successfully, an error message appears on the photo screen. Retry from the same screen — your photos are preserved and you don't need to retake them. ## No items showing for an order Some orders may arrive without line item data depending on how your platform integration is configured. Check your platform integration settings to ensure line items are being sent with each order. Contact [Shippit support](https://support.shippit.com) if you need help troubleshooting your integration.
Updated 2 months ago
## Label doesn't print 1. Check that your printer is powered on and connected to the same Wi-Fi network as your device 2. Go to **Settings → Printing** and confirm your printer is selected 3. Tap **View Label** to open the PDF on your device and print manually ## No printer options shown in Settings Pick & Pack connects to AirPrint-compatible printers automatically. Ensure your printer supports AirPrint and is connected to the same Wi-Fi network. If it still doesn't appear, try toggling Wi-Fi off and on on your device. ## "View Label" opens the share sheet instead of a PDF viewer Update Pick & Pack to the latest version. Tapping **View Label** now opens the label in your device's native PDF viewer. ## Carrier quote doesn't update after changing dimensions The allocated carrier updates automatically when you change parcel dimensions. If it doesn't update, tap out of the dimension fields to trigger a refresh, then check your network connection. ## Label generation fails after the photo step If your photos didn't upload successfully, an error message appears on the photo screen. Retry from the same screen — your photos are preserved and you don't need to retake them. ## No items showing for an order Some orders may arrive without line item data depending on how your platform integration is configured. Check your platform integration settings to ensure line items are being sent with each order. Contact [Shippit support](https://support.shippit.com) if you need help troubleshooting your integration.
Was this article helpful?
Subscribe to receive updates on this article