Feature Spotlight: Better, faster Transit Protection

Let’s be honest: nobody likes dealing with damaged or lost freight. It usually means hours of spreadsheet madness, chasing carriers, and apologising to frustrated customers.

That's why we're excited to announce that we’ve partnered with FreightInsure to move away from the traditional transit protection gamble, and give you a claims process that actually respects your time.

What’s new?

We’ve cut out the middleman and the manual back-and-forth. Here's what's changed:

• Self-serve claims portal: No more emailing support and waiting for a reply. You now have a dedicated portal to lodge your claims directly, whenever you need to.

• Fragile items coverage: Extended coverage now includes fragile goods such as glass and electronics that weren't covered before.

• Rapid resolution: We've streamlined the whole process to get your cases resolved and paid faster.

Why it matters

In the world of logistics, a lost package can be a double loss: you lose the stock, and you also lose the time spent fighting for a refund.

With these improvements, transit protection acts as a true safety net. You can ship high-value or delicate items knowing that if the worst happens, the recovery process won't be another job on your to-do list.

Ready to protect your shipments?

You don't need to do anything to switch on the new partner. If you have transit protection enabled, you’re already covered.

• See the how to make a claim article for a step-by-step guide to using the new portal.

• See the transit protection overview article to learn more about coverage limits and pricing.