Printer setup and connectivity

Help with connecting and configuring your printer in Pick & Pack. ## Setting up an AirPrint printer 1. Ensure your printer is powered on and connected to the same Wi-Fi network as your device 2. Go to **Settings → Devices → Printer** 3. Select **AirPrint / Native** as your printer method 4. When you generate a label, your device's print dialog will appear with available printers listed If your printer doesn't appear in the print dialog, confirm it supports AirPrint and is on the same Wi-Fi network. Try toggling Wi-Fi off and on on your device to refresh the printer list. ## Setting up a Zebra label printer (Zebra Direct) 1. Connect your Zebra printer to your Wi-Fi network and note its IP address (usually found in the printer's network settings or a test print) 2. Go to **Settings → Devices → Printer** 3. Select **Zebra Direct** as your printer method 4. Enter the printer's **IP address** and **port** (default Zebra port is typically 9100) 5. Tap **Test Print** to confirm the connection ## Common issues ### Test print fails * Double-check the IP address and port — a single wrong digit will prevent connection * Confirm the printer and your device are on the same Wi-Fi network or subnet * Some enterprise networks block direct device-to-printer communication — check with your IT team if the printer is on a managed network ### Labels print but are blank or misaligned * Run a calibration print from the printer itself (hold the Feed button on startup on most Zebra models) * Check that the correct label size is loaded and matches the printer's configured media size ### Printer was working but has stopped responding * Check whether the printer's IP address has changed — some networks assign new IPs after restarts. Update the IP in **Settings → Devices → Printer** if needed * Power cycle the printer and retry ### No printer configured — label doesn't print If no printer is configured, Pick & Pack shows **View Label** instead of printing automatically. Tap **View Label** to open the label PDF on your device, then print from there.