Rules for modifying orders

Use smart shipping rules to automatically apply delivery features to your orders, such as Authority to Leave (ATL) or Signature on Delivery (SOA), based on conditions like SKU, order value, or destination.

Order modification rules allow you to automate how an order is handled without manual intervention. For example, you can ensure high-value items always require a signature to manage risk, or automatically apply ATL for specific items to reduce redelivery issues.

These rules are applied to orders before your carrier allocation settings, ensuring the right handling instructions are passed to the carrier immediately.

This article discusses how to create rules that modify order features based on certain conditions, such as total order weight or value, product SKUs, or parcel count.

For more information about smart shipping rules, see the smart shipping rules article.

For more information about value-added services, see the value-added services article.

Create a smart shipping rule to modify an order

Before you start creating rules, make sure you have turned on smart shipping rules in your Shippit account. For more information, see the creating rules article.

You can create order modification rules based on product, order, package, or destination conditions. For the complete list, see the Understanding smart shipping rules article.

Creating an order modification rule

1. Log in to your Shippit account, and navigate to Settings → Company Rules → Order Modification. For store rules, navigate to Settings → Store Rules → Order Modification.

2. Click Create new rule.

3. For company rules, select which stores the rule applies to, or select all stores.

4. Give your rule a name. For example, Authority to leave high value items.

5. Create the conditions for your rule:

   • In the When this happens field, select a condition. For example, Total order value.

   • In the Is field, select an evaluator. For example, Greater than.

   • In the Enter value field, type a value. For example, 250 matches any order where the total value is 251 or higher, in your local currency.

6. Create the actions for your rule:

   • In the Action field, select an action. For example, Change authority to leave

   • In the Select value field, select which value to apply. For example, select No to change the ATL setting to off when the rule conditions are met.

7. Click Create to save your rule and return to the rules page.

8. Activate your rule by clicking the rule toggle to the on position.