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User roles

Understand the different user roles within Shippit, and what tasks you can perform with each role.
Updated 8 months ago

There are two main user roles in Shippit, which provide different levels of access and authority across your account.

  • Merchant or store access: for users who create, book, and track orders and occasionally update store branding and carrier settings

  • Head office access: manage settings for multiple stores

Head office access is only available if your Shippit account is set up as a company account.

For users who only need to process orders, you can also enable merchant or store access with a limited set of roles, which is referred to as an 'order processing only' role.

This matrix explains the different tasks available to different roles. Items marked with an asterisk (✷) indicate that enabling or adjusting this function could change the amount that Shippit or a carrier charges you.

Order processing only

Store User

Head Office User

Manage and ship orders

Carrier selection ✷

❌

✅

✅

Create orders

✅

✅

✅

Label orders

✅

✅

✅

Book orders

✅

✅

✅

Track orders

✅

✅

✅

Delete orders

✅

✅

✅

Build store address book

❌

✅

✅

Tracking and notifications

Activate customer notifications

❌

✅

✅

Deactivate notifications to store

❌

❌

✅

Accounts and configuration

Adding store users

❌

✅

✅

Adding head office users

❌

❌

✅

Set store branding ✷

❌

✅

✅

Set branding for all stores ✷

❌

❌

✅

Set track page advertisement

❌

✅

❌

Activate and configure rules engine

❌

✅

✅

Save package types

❌

✅

✅

Enable transit protection ✷

❌

✅

✅

View overall shipping analytics

✅

✅

✅

Filter analytics per store

❌

❌

✅

Enable webhook

❌

✅

✅

Configure webhook

❌

❌

✅

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