Track a delivery

If you're having trouble finding a Shippit delivery or dealing with delays, we're here to help! This guide provides clear steps on how to find out where your order is, which carrier is handling your delivery, what your order status is, and what to do in case of delivery issues.

Tracking your delivery

If you are sending a parcel, and you need to track a package, log in to your Shippit account, and navigate to the Track page. Find the order in the list, and click the order number to open the order tracking page.

Proof of delivery

For supported carriers, you can view and download proof of delivery (POD) photos, which can include signatures and delivery slips as well as images, directly from the track page in your Shippit account.

The most common carriers that provide this service are:

• Allied Express

• Aramex

• TNT

• Team Global Express (TGE)

• Uber Direct

When a photo proof of delivery is available, the tracking notification sent your customer gives a preview of the image, and they can go to the tracking page to see and download all available images. Additionally, proof of delivery may also include signatures or delivery slips, depending on the carrier's policies.

On the tracking page, your customers must enter the email address they used for your delivery to get access to your proof of delivery photos. This step is to protect their privacy, and ensure that only the package receiver can see the photos.

Split orders

For orders that have been split into multiple packages, Shippit links the shipments together, even if they originate from different fulfilment locations. Both you and your customers can see all packages associated with the order on a single, unified tracking page, which provides clear delivery estimates for each individual parcel.

For more information about handling orders with multiple packages, see the orders with multiple parcels article.

Delivery dates

Shippit simplifies and standardises tracking data from over 100 carriers into consistent delivery statuses. For more information about the different tracking status, see the tracking status article.

If a carrier misses a scan, or there is a problem fetching a status update from the carrier, Shippit uses internal logic and recent historical data from across the platform to maintain accurate tracking status updates and estimated delivery dates.

For more information about how Shippit handles different types of delivery date estimates, see the delivery estimates article.

Managing your customer's post-purchase experience

You can use the tracking tab to filter orders by specific "exception" statuses, such as Delivery Attempted, Pickup Failed, or Returned to Sender. This allows you to proactively manage delivery issues and notify customers before they reach out to your support team.

Package receivers

When the parcel is marked as picked up by the carrier, your customer receives an email or SMS notification with tracking information. This tells them the name of the merchant shipping the parcel, which carrier it is booked with, and provides an order status. Package receivers can use the links in this email to track their package as it moves through the delivery network.

Alternatively, package receivers can use their Shippit tracking number (it usually starts with PP followed by random letters and numbers), to track their package using the track my package page on the Shippit website.

Additional information for package receivers is on the package help centre.