Pick & Pack supports three workflow modes. Choose the one that matches how your warehouse is organised.
One operator handles the complete fulfilment cycle — picking items, packing the parcel, and generating the shipping label. Both the pick and pack steps are shown in sequence for the same operator.
Best for: Small teams, or operations where one person handles each order end to end.
The operator focuses only on picking. They scan a tote barcode before starting the pick, associating the tote with the order. Once all items are picked, the tote is handed off to a packer. Pickers do not see the pack step.
Best for: Warehouses with a dedicated pick line and separate pack stations.
The operator focuses only on packing. They scan the tote barcode to retrieve the order, verify items, enter parcel dimensions, and generate the shipping label.
Best for: Use alongside the Picker workflow in two-stage fulfilment operations.
Pull Mode is an optional add-on for Pick & Pack and Picker workflows. When enabled, instead of browsing the queue and selecting an order, you tap Start Next Order and the app automatically assigns the next available order to you.
This prevents two pickers from claiming the same order on a busy pick floor, and keeps things moving without any manual queue management.
Enable Pull Mode in Settings → Power Ups → Pull Mode. Pull Mode is not available in Packer mode.
Go to Settings → Workflow
Select your workflow mode
The change takes effect immediately
Workflow mode can also be set during the initial setup wizard when you first log in.
