Shippit works seamlessly with Neto by Maropost to synchronise orders, create packaging labels, and produce booking manifests. This article explains how to set up your Neto by Maropost integration, configure it for your unique workflow, and get the most out of Neto and Shippit.
💡NOTE: Neto is produced by Maropost. It forms part of the Maropost Commerce Cloud suite of products.
Set up your Neto by Maropost integration
To get your Neto integration set up, you to enter your Neto domain and API key into your Shippit account.
Locating your Neto API key
Log in to your Neto admin page.
Navigate to Settings & Tools → All settings & Tools → Developer Tools → API Settings.
In the Maropost API key field, take a note of the API key. You might need to generate a new key.
Setting up your integration in Shippit
Log in to your Shippit account.
Open the drop down menu in the top right of your screen, and click Settings.
Click Integrations to go to the integrations settings.
In the Select an Integration section, click Neto.
Use your Neto by Maropost details to complete these fields:
In the Domain field, type the URL of your Neto store, without the
https. This URL is usually in the formatyour-store-name.neto.net.au/.In the API key field, type the API key you noted down from your Neto account.
Click Continue to complete your integration.
Configure your Neto integration
When you have your Neto integration set up, you can configure it to suit your requirements. For most settings, you can make the changes in your Shippit account.
Updating settings in Shippit
Log in to your Shippit account.
Open the drop down menu in the top right of your screen, and click Settings.
Click Integrations to go the Neto integration settings page.
You can also make these changes in Shippit Connect. From the Neto integration settings page, click Launch Connect, and navigate to Settings.
Synchronise orders
You can configure how you want Neto orders to synchronise with your Shippit account. To set this up, you need to enter your Shippit webhook URL from the Orders tab in your Shippit integration settings into your Neto account.
Setting up order synchronisation
In your Shippit account, navigate to the Orders tab in the Neto integration settings.
In the Auto-sync new orders field, select Yes.
In the Webhook URL field, take a note of the webhook URL.
In the Import orders with status field, select which orders you want to synchronise. Use New if you want to synchronise orders when they are created. Use Pick or Pack to synchronise orders when they have those statuses applied.
In the Update order export status field, select Yes to mark orders as synchronised in your Neto account. This prevents orders from being synchronised more than once.
In the Default email field, type a default email address to use for orders that do not have a customer email address associated with them.
Click Update to save your changes.
⚠️ IMPORTANT: Make sure you copy the webhook URL from the Orders tab in the Neto integration settings. If you use the tracking webhook, your Neto integration won't work correctly.
Adding your webhook URL to Neto
Log in to your Neto admin page.
Navigate to Settings & Tools → All settings & Tools → Developer Tools → API Settings.
In the Maropost API webhook URL field, type the webhook URL you noted down from your Shippit account.
Manually synchronising orders
You can use Shippit Connect to manually synchronise orders from Neto.
Log in to your Shippit account, and navigate to the Neto integration settings page. Click Launch Connect.
In Shippit Connect, click Import Orders to run a manual import of any orders that have not been fulfilled. The progress bar shows you how many orders are being imported.
Manually synchronising orders by order number
Log in to your Shippit account, and navigate to the Neto integration settings page. Click Launch Connect.
In Shippit Connect, click the dropdown arrow next to the Import Orders button, and select By Order Number.
Type the Neto order number you want to import. For example, SLS00000161, and click Import order.
Manually synchronising orders by date
Log in to your Shippit account, and navigate to the Neto integration settings page. Click Launch Connect.
In Shippit Connect, click the dropdown arrow next to the Import Orders button, and select By created date.
Enter the date from which to import orders. This imports all order created after the date you enter.
If you also want to import orders that have already been imported, check Re-import previously imported orders.
Click Import orders to begin the import.
Manually sending orders to Shippit from Neto
Log in to your Neto account, and open the order.
Click Dispatch to mark the order as dispatched, and to send the order to Shippit.
Map shipping methods
You can configure shipping options in Shippit so that they more accurately match your Neto settings. These settings allow you to select which Neto shipping method matches a specific service or class in Shippit.
Mapping shipping methods
In your Shippit account, navigate to the Orders tab in the Neto integration settings.
In the Shipping Method Mapping section, select the Neto shipping method in the left hand column, and the corresponding Shippit service type in the right hand column.
To add another mapping, click +Add Mapping.
Click Update to save your changes.
Fulfil orders from your Shippit account
You can pass the order tracking number back to Neto for tracking purposes. You can choose to use the Shippit ID, or the carrier's native tracking ID. You might want to use the native carrier ID if you sell on a marketplace such as Amazon, which requires carrier tracking IDs to maintain listing validation.
Fulfilling orders from your Shippit account
In your Shippit account, navigate to the Fulfillments tab in the Neto integration settings.
In the Fulfil orders section, select Yes to mark orders that are completed in Shippit as fulfilled in Neto.
In the Tracking ID section, select Shippit Tracking ID to send the Shippit tracking number, or Courier tracking ID to send the native carrier number.
Click Update to save your changes.
Troubleshooting
This section contains information about some common issues you might encounter with your Neto integration. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.
My orders aren't syncing to Shippit
This can happen for a few different reasons. Check these things first:
The API key shown in both Neto and Shippit match.
You have copied the webhook URL from the Orders tab in your Neto integration settings, not the tracking webhook.
The webhook URL is populated in your Neto integration settings in Shippit.
The right carrier services are activated in Carrier settings in Shippit
The order doesn't show a status of Skipped or Failed.
Tracking updates are not coming through
You need to enable tracking updates for orders booked through Shippit. If you aren't receiving them, check your fulfilment settings in your Shippit account. For more information, see the fulfil orders from Shippit procedure in this article. If they are enabled, check your webhook URL in Integration settings in Shippit.