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How to raise a support request
How to raise a support request
Updated over a week ago

Shippit's Help Launcher Reduces Enquiries, Speeds up Resolution & Keeps Customers Happy

Shippit’s Delivery Help Launcher saves you time and heartache. You can instantly request help directly from your delivery tracking page. No more messy communications or lengthy forms just seamless support without the middle person.


From a range of support options including redelivery, redirection, delays, damaged or missing deliveries and more, you can now place a support request in just 2 quick clicks.

For support that needs that extra level of detail, you can add a message when submitting the request. We will then reach out via email with an update or continue the conversation.

How it works

At the bottom of the track page, you will see a button to get help on your delivery by accessing the Help Launcher. Here's an example of the steps involved in making a request to update the delivery address.


What happens next

Once submitted, you will receive a confirmation email. Our team will then reach out with an update or to continue the conversation.

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