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Get help with a Shippit integration
Get help with a Shippit integration

Where to get help with integrations. Find out what's happening, how to use your integrated platforms, and how to get in touch with us.

Updated over a week ago

If you're having trouble with your Shippit integrations, whether it's an eCommerce or carrier integration, or a bespoke integration using the Shippit APIs, we're here to help! Here is how to find out what's going on, work out how to use your integrated platforms, and get in touch with us.

Shippit service status

You can find out if Shippit services are up and running by checking the Shippit status page. This page is automatically updated if any problems are detected, and is a great first place to check if you're experiencing issues with your Shippit integrations.

Click subscribe and enter your email address to be notified if anything on this page changes status.

A portion of the Shippit status page, showing all services operational

Learn how to use your integrations

If you want to learn how to get your integration set up, find out what features are available, or if you're trying to find out more information about a particular setting or workflow, check the integrations collection in the Shippit Help Centre. It's your hub for information about all things to do with your integration, including setting up, creating orders, and troubleshooting your integration.

A portion of the Shippit Help centre, showing the home page

Learn how to use the Shippit APIs

If you have a bespoke integration, created using the Shippit APIs, you can find out more about how the Shippit APIs work in the Shippit Developer Centre.

A portion of the Shippit Developer centre, showing the home page

Get direct help from Shippit Support

Of course, if you're still having issues, you can come directly to our friendly support team for help.

If you have a Shippit Project Manager, you can reach out to them directly to ask any questions you might have.

If you are logged in to the platform, click the purple chat icon in the bottom right hand corner of any screen to open our Support portal. From there, you can open a chat with a virtual Shippit support agent, or be put through to a real person for extra help. You can also search your open support tickets if you need to follow up on a previous query.

A portion of the Shippit platform, showing the in-app support portal expanded.

If you can't log in to your Shippit account, or you need to contact Support directly, you can always email us at [email protected] instead, and we'll get right back to you.

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