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Get help with the Shippit APIs
Get help with the Shippit APIs

Where to get help with the Shippit APIs. Find out what's happening, how to use your account, and how to get in touch with us.

Updated over a week ago

If you're having trouble with the Shippit APIs, we're here to help! Here is how to find out what's going on, work out how to use the Shippit APIs, and get in touch with us.

Shippit service status

You can find out if Shippit services are up and running by checking the Shippit status page. This page is automatically updated if any problems are detected, and is a great first place to check if you're experiencing issues with the Shippit platform.

Click subscribe and enter your email address to be notified if anything on this page changes status.

A portion of the Shippit Developer centre, showing the home page

Learn how to use the Shippit APIs

If you want to learn how to do things using the Shippit APIs, or if you're trying to find out more information about a particular setting or workflow, check the Shippit Developer Centre.

A portion of the Shippit Developer centre, showing the home page

Get direct help from Shippit Support

Of course, if you're still having issues, you can come directly to our friendly support team for help.

If you have a Shippit Project Manager, you can reach out to them directly to ask any questions you might have.

If you are logged in to the platform, click the purple chat icon in the bottom right hand corner of any screen to open our Support portal. From there, you can open a chat with a virtual Shippit support agent, or be put through to a real person for extra help. You can also search your open support tickets if you need to follow up on a previous query.

A portion of the Shippit platform, showing the in-app support portal expanded.

If you can't log in to your Shippit account, or you need to contact Support directly, you can always email us at [email protected] instead, and we'll get right back to you.

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