Here's an overview of your cash flow for Cash on Delivery (COD) orders:
Merchant provides bank account details to Shippit
An order is processed as a COD order on merchants' store
The COD order is received into Shippit
Once the COD order is booked, the manifest sent to the courier indicates the collectible COD amount
The order is delivered and the COD amount is collected from the customer
COD amount is processed by the courier (depending on which courier, this may take 7 to 30 days)
COD amount is received by Shippit and tabulated against the shipping order
COD fees are deducted from the collected COD amount
Funds are remitted to the merchant's bank account
If you have any questions on how to set-up your store COD orders, don't hesitate to email us through any of the following channels:
For businesses in Singapore - [email protected]
For businesses in Malaysia - [email protected]