Here's an overview of your cash flow for Cash on Delivery (COD) orders:
- Merchant provides bank account details to Shippit
- An order is processed as a COD order on merchants' store
- The COD order is received into Shippit
- Once the COD order is booked, the manifest sent to the courier indicates the collectible COD amount
- The order is delivered and the COD amount is collected from the customer
- COD amount is processed by the courier (depending on which courier, this may take 7 to 30 days)
- COD amount is received by Shippit and tabulated against the shipping order
- COD fees are deducted from the collected COD amount
- Funds are remitted to the merchant's bank account
If you have any questions on how to set-up your store COD orders, don't hesitate to email us through any of the following channels:
- For businesses in Singapore - hello@shippit.com.sg
- For businesses in Malaysia - hello@shippit.com.my