Get to know iMile

iMile is a tech-enabled carrier that focuses on fast, accessible delivery for ecommerce merchants. Operating as a domestic carrier integrated with Shippit, iMile offers a straightforward approach to logistics by removing hidden fees. They are a strong fit if you want to keep your shipping costs predictable.

Benefits of using iMile:

• Predictable shipping costs

• Reliable metro coverage

• Simplified pricing

Services available

Shippit partner rates

• iMile standard = Shippit standard service level

Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

iMile is suitable for:

• Satchels

• Cartons under 20kg

• Small consumer goods

Not suitable for:

• Heavy bulky freight or pallets

• Dangerous goods

• Alcohol

• Bulky goods

• Perishables and alcohol

• Large sports and fitness equipment

• Automotive, aviation, mechanical goods

• Industrial and agricultural goods

• Medicinal goods

Surcharges

iMile does not charge additional surcharges. This includes fuel surcharges.

Insurance

Complimentary loss or damage insurance is included when booking with iMile through Shippit. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

Serviceability

For iMile standard:

• Adelaide

• Ballarat

• Bendigo

• Canberra

• Central Coast

• Geelong

• Gold Coast

• Ipswich

• Melbourne

• Newcastle

• Perth

• Shepparton

• Sunshine Coast

• Sydney

• Toowoomba

• Wollongong

Freight profile

Freight profile for iMile Standard:

• Satchels

• Cartons under 20kg

• Small consumer goods

Do not use iMile for:

• Pallets

• Consolidated freight

• Alcohol

• Food and beverages

• Perishables

• Dangerous goods

Prohibited, restricted, and dangerous goods

You can't ship prohibited, restricted, or dangerous good with iMile.

For more information about the different types of dangerous goods, see the Prohibited and restricted items article.

Packaging guidelines

Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

For more information about packaging, see the Shippit recommended packaging guidelines.

Pickup and collection

Depending on your shipping volume, you can arrange to have regular collections, or ad-hoc pickups.

Cancelling orders

You can cancel orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Rebooking collections

If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.

If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.

Getting collection help

If you experience problems with collections, contact Shippit Support to engage with the carrier directly.

Delivery

iMile sends a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.

Authority to leave

iMile supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by iMile.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from <carrier name>, which is visible in Shippit tracking.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. iMile attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.

Activation

To set up your integration, email the Shippit configuration team with these details:

• Account number

• API Signature

• iMile customer number

• Logistic product code

Our team review your details and usually gets back to you in 1-3 business days. When that is completed, you can activate iMile in your account to get access to Shippit's rates.

Adding iMile as a carrier in Shippit

1. Log in to your Shippit account.

2. Open the drop-down menu in the top right of your screen, and click Settings.

3. Click Carriers to go to the carrier settings for your store.

4. Under Standard service level, find iMile, and toggle the switch on.

Service codes

Service codes currently available

These service codes are accurate at April, 2026. We do our best to keep information up-to-date, but codes are subject to change. For the latest service codes, contact your carrier account manager.

• LP21011101