When you are logged in to the Shippit platform, you can click the purple chat icon in the bottom right hand corner of any screen to open our Support portal. From there, you can chat with our AI support agent, search for help from our knowledge base, look through and update your support tickets, or be put through to a real person for extra help.
This article discusses how to use the in-app help to answer your questions whenever you need a little extra assistance. Of course, there's always a real person available for you, ready to help if you need it.
Launch in-app support
You can launch the support portal from your Shippit account. Log in to your account, and click the purple chat icon in the bottom right corner of any screen.
There are a range of options available in the portal:
Search: Search our knowledge base for articles.
Home: This is where you can see your recent tickets, and any important product updates.
Conversations: See your recent support conversations.
Tickets: Manage your support tickets.
Help: Chat with our AI support agent to get immediate help, or be routed to a human support agent.