Get to know DoorDash
Updated over a week ago
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DoorDash reaches over 85% of Australia’s population through its driver network offering retailers an instant-delivery solution for consumers.

Shippit gives you access to both same-day & on-demand delivery options catering for a vast range of freight for retailers:


✓ beauty and makeup

✓ clothing & apparel

✓ footwear & fashion accessories

✓ small homewares


Up to and including Schedule 4, for pharmacy retailers by implementing:

  • In-app driver acknowledgement of Privacy requirements and pharmacy delivery protocols

  • ID verification

  • Signature on delivery

  • Returns to store, when a recipient is unavailable

  • Chain of custody via barcode scanning

  • Proxy recipient relationship capture


DoorDash meets cold chain compliance requirements for grocery and convenience retailers by
capping estimated time on road before accepting an order.


DoorDash comply with legislation by enabling a specific delivery protocol for orders containing alcohol, requiring our drivers to verify a recipient’s age via an ID check upon delivery.

Important note on alcohol deliveries

Legislation around alcohol deliveries made same day changed recently. Please take a read here.

    • a valid 18+ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the sender at their expense

    • The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID

    • Authority to leave is not available with these types of deliveries.

Services available

The below services are available through Shippit:

✓ Priority service level - sameday

✓ OnDemand service level - delivery within 3hours


  • Maximum total order weight < 22kg, with a maximum limit of 16kg per item

  • Maximum total order length of 1.2m

  • Unlimited item limits - provided the total order does not exceed the weight or size limits above


Through partnering with Shippit, together we can now offer some of Australia's biggest retailers an exclusive white-label delivery offering which allows merchants to access DoorDash's vast network of drivers whilst maintaining a customised online experience for their consumers.

Chat to Shippit today about customising your shipping offerings and tapping into what our DoorDash partnership can offer! Contact our Config team today by emailing [email protected] for more info.

Activating a BYO account

Bring your existing DoorDash rates to Shippit through a BYO confirguration - contact [email protected] with your account credentials & API information to get connected.

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