DoorDash reaches over 85% of Australia’s population through its driver network offering retailers an instant-delivery solution for consumers.
Shippit gives you access to on demand delivery catering for a vast range of retailers.
Benefits of using DoorDash
Renowned delivery service
Good serviceability Australia wide
On demand delivery
Services available
Shippit partner account:
Currently not available
BYO account:
DoorDash = Shippit on demand service level
Signature, authority to leave
Serviceability
DoorDash provides coverage Australia wide.
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
| DoorDash on demand service |
Max dead weight | 16kg |
Max cubic weight | 16kg |
Max length | 120 x 50 x 50cm (car) |
DoorDash is suitable for:
Small consumer goods
Health and supplements
Beauty and cosmetics products
Clothing and apparel
Small homewares
Medicinal and pharmaceuticals
Up to and including schedule 4 for pharmacy retailers (refer to Restricted Goods below)
Grocery
DoorDash meets cold chain compliance requirements for grocery and convenience retailers
Alcohol
DoorDash complies with legislation by enabling a specific delivery protocol for orders containing alcohol, requiring our drivers to verify a recipient’s age via an ID check upon delivery
DoorDash is not suitable for:
Bulky goods
Palletised freight
Dangerous goods
Prohibited, restricted, and dangerous goods
This section contains a a current list of goods accepted in the DoorDash network however this is subject to change. For the most up-to-date information please always refer to the DoorDash website.
Prohibited goods
Cannabis, CBD, and/or hemp derived products
Gift cards
Lottery tickets
Firearms and ammunition
Prescription medications
Fireworks
Any other age-restricted items
Restricted goods
All restricted goods must be pre-approved by the carrier prior to shipping.
Medicinal and pharmaceuticals
Up to and including schedule 4 medication for pharmacy retailers.
In-app driver acknowledgement of Privacy requirements and pharmacy delivery protocols
ID verification
Signature on delivery
Returns to store, when a recipient is unavailable
Chain of custody via barcode scanning
Proxy-recipient relationship capture
Alcohol
DoorDash complies with legislation by enabling a specific delivery protocol for orders containing alcohol, requiring our drivers to verify a recipient’s age via an ID check upon delivery.
A valid 18+ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the sender
The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID
Authority to leave is not available with these types of deliveries
Tobacco products
Grocery products
DoorDash meets cold chain compliance requirements for grocery and convenience retailers by capping estimated time on the road before accepting an order.
Dangerous goods
DoorDash does not accept dangerous goods of any kind.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
If you have insurance included in your own BYO account, this will carry over with your BYO integration.
Pickup and delivery
Contact DoorDash directly for all BYO collection and delivery support.
In Australia, call DoorDash on 1800 958 316 for live order issues.
For non-live order issues like refunds, email [email protected].
For other issues, you can visit the DoorDash Help Centre for chat options or use the in-app help resources.
Activation
Shippit account
We currently do not offer a Shippit account integration.
Setting up a BYO account
To set up your BYO integration, contact the Shippit Configuration team with your account details. You will need to have all of your carrier account credentials ready.
Our team review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.