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Get to Know Aramex AU

Updated over 3 weeks ago
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Aramex is a leading global provider of comprehensive logistics and transportation solutions established in 1982.

Aramex Australia, currently operates across key metropolitan and regional locations across Australia, offering a low-cost and fast courier delivery service.

Shippit currently gives you access to Aramex’s standard domestic road service as a cost-effective solution for both intra and interstate deliveries. You can also utilise Shippit returns using Aramex Australia.

Benefits of using Aramex AU

✔ Good serviceability Australia wide

✔ Competitive rates for standard delivery

✔ Multiple delivery choices including signature, authority to leave and deliver to a collection point

✔ Compatible with Shippit returns (pickup service)


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the network, see Aramex Australia Terms of Carriage.

Suitable Goods

Unsuitable Goods

  • Max dead weight <25kg

  • Max cubic weight <40kg or <0.16 m³

  • Max length <2.0m with no more than one side exceeding 1.05m

  • Light weight e-commerce goods

  • Ideal for clothing & apparel, footwear, small homewares and small consumer goods

  • Alcohol with prior approval

  • Bulky goods over 25kg

  • Palletised freight

  • Loose goods (ie not in satchels or cartons)

  • Dangerous goods & lithium batteries


Integration

Services available

Account Type

Carrier Service Level

Shippit Service Level

Integration

Shippit Account/Rates

  • Standard domestic road

  • Standard domestic road

  • API

  • UI

BYO

  • Standard domestic road

  • Standard domestic road

  • API

  • UI

Delivery Choices

Authority to leave

When booking with Aramex AU, the ATL (authority to leave) service is recommended & generally set by default. This ensures goods are delivered the first time around and not taken to a collection point or held at the depot for redelivery.

ATL should be provided at the time of booking otherwise the driver will require a signature.

With ATL deliveries, the driver will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot.

A picture of where the parcel has been left is usually added to the proof of delivery however this is not always possible.

Signature

This service is available at the time of booking only and attracts a $1.50 surcharge per booking.

The driver will obtain a signature from the receiver when possible. If the receiver is unavailable they will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot. The receiver will be notified to collect or arrange redelivery.

Service codes currently available

Please note, these codes are accurate as of August 2025. Whilst we do our best to keep information up-to-date, the codes are subject to change at the discretion of the carrier.

Please consult with your carrier account manager for the latest service codes.

Shippit account:

1kg SAT-NAT-A5
3kg SAT-NAT-A4
5kg SAT-NAT-A3
SML-FLAT-RATE-PARCEL (Dead <2 + cubic <1)
MED-FLAT-RATE-PARCEL (Dead <6 + cubic <3)
LRG-FLAT-RATE-PARCEL (Dead <18 + cubic <9)

BYO account:

1kg SAT-NAT-A5
3kg SAT-NAT-A4
5kg SAT-NAT-A3
SML-FLAT-RATE-PARCEL (Dead <2 + cubic <1)
MED-FLAT-RATE-PARCEL (Dead <6 + cubic <3)
LRG-FLAT-RATE-PARCEL (Dead <18 + cubic <9)


Restricted Goods

Below is a current list of prohibited & restricted goods not accepted in the Aramex AU network however this is subject to change. For the most up-to-date information please always refer to Aramex Australia Items We Don’t Carry.

You can also refer to full Freight Profile Specifications or Conditions of carriage for more information.

Prohibited:

  • Any type of limited qty DG or DG (dangerous goods)

  • Perishable items are goods that are subject to spoilage or decay such as food or plants

  • Parcels with a dead weight over 25kg or a cubic weight over 40kg

  • Parcels over 2m in length

  • Parcels with more than one dimension (L,W or H) exceeding 1.05m

Restricted:

  • Alcohol must be pre-approved by Shippit and the carrier before shipping

  • Aramex Australia doesn't accept perishable items for transport within their network. However, if you still want Aramex Australia to carry perishable goods then they can do so, but this will be at your own risk – no limited liability coverage is included


Dangerous Goods

Aramex Australia does not accept any type of dangerous goods.


Packaging Guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

See full packaging guidelines on the Aramex Australia website.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.


Insurance

Complimentary loss or damage insurance is included when booking with Aramex AU through Shippit’s account.

If you have it included in your own BYO account, this will carry over with your BYO integration as well.

Complimentary insurance covers up to $1500AUD wholesale value per consignment booked with no excess fee. Refer to the full terms and conditions here.

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.


Activation

If you are not shipping high volumes or restricted goods of any type, ARamex AU should be available in your Shippit account automatically by default. Simply turn it ON in your carrier settings from within the Shippit UI.

If you are shipping high volumes or any type of restricted goods, you must have pre-approval before shipping with Aramex AU. Please contact our Configuration Team to get started!

Setting up a BYO account?

To set up your BYO integration, contact our Configuration Team with your account details. Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.


Pickup & Collection FAQs

This section contains general information about pickup and collection with Aramex AU.

Collection

Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:

  • Regular pickups

    • >10 packages daily or >200 month

    • Daily pickups will be scheduled with the carrier

    • Automatic pickup requests will not be sent to the carrier as your schedule will be locked in

  • Adhoc pickups

    • <10 packages daily or <200 month

    • Daily pickups will not be scheduled with the carrier

    • Automatic pickup requests will be sent to the carrier upon manifesting

    • If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Collection timeframes

When orders are booked before 10am usually the driver will present the same day, if not, the following business day.

If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.


Delivery FAQs

This section contains general information about delivery with Aramex AU.

Alcohol deliveries

Shippit will enable an 'alcohol flag' where possible. When the alcohol flag is sent with the booking via API, the driver will be prompted and require 18+ ID and a signature if required.

However, when the alcohol flag is not sent with the booking via API, the label must read 'contain alcohol - 18+ ID required' so the driver can request ID upon delivery.

Terms of alcohol delivery:

  • ID must be valid and not expired

  • If the receiver looks below 25 y.o, the driver will ask for 18+ ID and a signature

  • Alcohol cannot be left without signature (ATL). If the receiver is not home, goods will be returned to the depot for redelivery

  • Deliveries will not be made to intoxicated persons or those under the age of 18+

  • Deliveries cannot be made after the hours of 1 am or before 6 am

  • Proof of delivery and ID declarations will be kept for a minimum of 12 months with Aramex Australia.

Delivery choices

Authority to leave:

When booking with Aramex AU, the ATL (authority to leave) service is recommended & generally set by default. This ensures goods are delivered the first time around and not taken to a collection point or held at the depot for redelivery.

ATL should be provided at the time of booking otherwise the driver will require a signature.

With ATL deliveries, the driver will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot.

A picture of where the parcel has been left is usually added to the proof of delivery however this is not always possible.

Signature:

This service is available at the time of booking only and attracts a $1.50 surcharge per booking.

The driver will obtain a signature from the receiver when possible. If the receiver is unavailable they will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot. The receiver will be notified to collect or arrange redelivery.

Proof of delivery

Aramex AU provides Proof of Delivery (POD) for all shipments which is available on the Aramex Australia website.

  • If the parcel was left safe, they will take a photo where possible

  • For our “signature required” service, we obtain a signature and first name

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

A parcel can be booked for redelivery online on the Aramex website using the Aramex Australia Calling Card Left.

ATL can be requested on the redelivery request to avoid missing the delivery a second time. Or, a redirection is available for an extra cost of $1.50.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.

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