We do our best to include carrier surcharges in our quotes when you book your orders with us. However, some of the more extensive charges are not included in the quote, because the carriers can only calculate them after your order is completed.

Rate cards and API quotes include known charges at the time of booking wherever possible. This includes fuel surcharges, residential, regional, on-forwarding, weight, and length surcharges.

If we can't determine costs at the time of booking, or if you incur charges because you incorrectly declare an order, you receive an invoice after the order is placed.

Additional surcharges apply for deliveries requiring special assistance at the end delivery point. This can include things like a delivery that required two people to lift, locations with stairs, or a bulky delivery that requires a truck that has a tail-lift.

For more information about how these types of charges work, see the misdeclarations article.

When additional charges are received on your account, Shippit reconciles these to your account activity, and invoices you. The person responsible for the booking is liable for any carrier costs associated with completing a delivery or return. If you don't pay your outstanding invoices, we might suspend your account.

For more information about the different types of invoices Shippit sends, see the billing and invoices article.

For more information about how invoice reconciliation works, see the reconciliation article.

You can also check our Terms of service for information about how Shippit handles your account.

All carriers charge surcharges, but what they charge for, and how much the surcharges are vary from carrier to carrier. Always check with the carrier directly for the most up to date surcharge information.

For more information about the different carriers that Shippit partner with, find them in our carrier information collection.