NZ Post is about delivery – delivering parcels, packages and mail for businesses and consumers. NZ Post provides a cost-effective delivery solution across New Zealand.
Services available
NZPost domestic courier (CPOLE) = Shippit standard service level
NZPost Express (CPOLP) = Shippit express service level
NZPost domestic courier is an inter-island service only, delivering within 2-3 days.
NZPost Express is available nationwide, delivering overnight.
Compatibility
See the carrier overview matrix for full compatibility, limitations, and restrictions.
NZPost is suitable for:
Satchels
Small cartons
Not suitable for:
Heavy bulky freight or pallets
Dangerous goods
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods, or special goods. For more information, see the surcharge matrix.
Insurance
Complimentary loss or damage insurance is not included when booking with NZPost through Shippit unless you have it included in your own BYO account. Alternatively you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and delivery
Allow one business day after making an order for a pickup.
If you need to rebook a pickup, contact Shippit support, who can organise this directly with the carrier. Rebooking a pickup is free of charge, unless the driver has previously attempted a pickup and been unable to.
You can cancel standard orders from your Shippit account while it is in Booked for delivery status. After the order has moved to In transit you can't cancel the booking, and you are charged the full price for the delivery.
You can redirect packages at any point until they are loaded into the delivery van. This is free of charge if it is being redirected to another address within 75km of the original delivery address.
NZPost can deliver directly to one of over 300 Parcel Collect locations across New Zealand. This allows package receivers to pick up their packages where and when it suits them. Package receivers can set this up using the NZPost online account.
Freight profile
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Prohibited goods
Items that cannot be sent through NZPost:
Ammunition, weapons, and weapon parts (including replica or imitation)
Bleaches and poisons
Batteries and corrosives
Combustion engines
Compressed gas
Explosives and fireworks
Flammable gas
Flammable liquids
Flammable solids
Fragile items
IATA listed items
Illegal items
Matches and lighters
Perishable items
Valuables
Any item that is classified as Restricted under our terms and conditions where you have not complied with the conditions of carriage for that item.
Other dangerous goods and prohibited items, see the full terms of carriage on the NZPost site.
Additionally, every item you ship with NZPost must be packaged to withstand a 1.2m drop.
NZ Post is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only. For approval, contact your Shippit account manager, or Shippit support.
Alcohol Deliveries
NZ Post accepts alcohol in their network, with these limitations:
Valid 18+ ID must be provided by the receiver at the time of delivery. If the receiver does not have appropriate ID, the order is returned to the depot for redelivery or returned to the sender.
Driver must undertake specific training in order to deliver alcohol and they reserve the right to refuse delivery due to insufficient ID.
Authority to leave or safe drop is not available for alcohol deliveries.
Heavy or Bulky Freight
NZPost does not accept heavy or bulky freight. Maximum weight and size limits apply, and any underdeclared goods are subject to misdeclaration charges. For more information about misdeclaration charges, see the Misdeclaration and additional charges article.
Activation
You can activate NZPost on your account to get access to Shippit's rates. Get in touch with the Shippit configuration team to get started.
If you already have your own agreement with NZPost, you can add them to your Shippit account as a BYO carrier account. To set up your integration, follow the NZPost Integration article.
Remember, you'll need approval from the carrier before shipping any dangerous goods, alcohol, fragile, or restricted items. Ensure you have this approval before contacting our team to configure your BYO account.