Direct Couriers operates throughout Australia providing both courier and taxi truck services for local same day deliveries. They specialise in bulky and palletised freight.
Direct Couriers technology supports a seamless integration with Shippit allowing you to use either your own BYO account or Shippit’s pre-negotiated rates.
Benefits of using Direct Couriers
Bulky and palletised freight specialists
Access to competitive Shippit rates
Fast metropolitan deliveries
Services available
Shippit partner account:
Direct Couriers courier service = Shippit express service level
BYO account:
Direct Couriers courier service = Shippit express service level
Serviceability
Direct Couriers offers services to these metropolitan locations:
Sydney
Melbourne
Brisbane
Perth
Adelaide
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions in the carrier network please refer to the Direct Couriers website.
| Direct Couriers express service |
Max dead weight | 250kg |
Max cubic weight | 250kg |
Max length | 3m |
Direct Couriers is suitable for:
Bulky and palletised freight
Fast metropolitan deliveries
Direct Couriers is not suitable for:
Smaller freight and satchels
Alcohol
Dangerous goods
Perishables
Medicinal and pharmaceuticals including scheduled medications
Prohibited, restricted, and dangerous goods
This section contains a current list of goods restricted in the Direct Couriers network however this is subject to change.
For the most up-to-date information always refer to their terms and conditions or the Direct Couriers website.
Prohibited goods
Medicinal and pharmaceuticals including scheduled medications
Dangerous goods
Flammable liquids and solids, corrosives, explosives, aerosols, chemicals, poisons, radioactive materials, non-safety matches, lithium batteries
Illegal items
Narcotics, illegal drugs, and psychotropic substances
Weapons and ammunition
Firearms, air guns, weapon parts, ammunition, explosives, and replica firearms
Valuables
Jewellery, precious metals, cash, bullion, coins, and other high-value items
Goods of a fragile nature
Glass objects, china, crockery, and items with a glass component like framed pictures and mirrors
Perishables
Flowers, foodstuffs, and any item requiring temperature control
Vehicles and parts
Motor vehicles, motorbikes, watercraft, and engine parts (unless flushed and approved)
Animals and biological samples
Live animals, animal products, endangered species parts, human remains, and medical/biological samples
Assembled furniture
Non-packaged items
Large appliances
Any item deemed illegal for import into the destination country
Dangerous goods
Direct Couriers currently does not allow dangerous goods to be shipped in their network.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with Direct Couriers through Shippit’s account.
If you have it included in your own BYO account, this carries over with your BYO integration as well.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and collection
This section contains general information about pickup and collection with Direct Couriers.
Collection
Depending on your shipping volume, your account is set up with either regular pickups or ad hoc pickups. Indicative volumes for these are:
Regular pickups
More than 10 packages daily or more than 200 a month
Daily pickups are scheduled with the carrier
Automatic pickup requests are not sent to the carrier, as your schedule is locked in
Ad hoc pickups
Fewer than 10 packages daily or fewer than 200 a month
Daily pickups are not scheduled with the carrier
Automatic pickup requests are sent to the carrier upon manifesting
If orders are booked before 10am you might receive collection same day, if not, collection occurs the following business day
Collection issues
Contact Shippit Support for any collection issues, and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 10am the driver usually presents the same day, if not, the following business day.
If you have scheduled collections in place your driver will present during your collection window as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Contact Shippit Support if you need support with collections.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees apply. For more information, see the futile charges article.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect any missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for assistance with collection.
Getting pickup help
If you experience issues with a collection, contact Shippit Support for help.
Delivery
This section contains general information about delivery with Direct Couriers.
Delivery choices
Authority to leave:
The ATL (authority to leave) service is recommended as it ensures parcels are delivered the first time around.
The driver will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be returned to the depot for redelivery.
A picture of where the parcel has been left is usually added to the proof of delivery however this is not always possible.
Signature:
The driver will obtain a signature from the customer if home to receive the parcel.
If the customer is not home, the parcel will be returned to the depot for redelivery.
Proof of delivery
Direct Couriers provides proof of delivery (POD) for all shipments.
Shippit will mark the order as completed once we receive confirmation of delivery from Direct Couriers tracking.
If your POD is not available contact Shippit Support for assistance.
Redelivery and redirection
Contact Shippit Support for assistance with redelivery and redirection where possible.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Contact Shippit Support for help.
Getting delivery support
If you experience issues with a delivery, contact Shippit Support for help.
Parcel receivers can request help by clicking Get help in their Shippit notifications.
Activation
Shippit account
You will need pre-approval before shipping. Please contact our Configuration Team for assistance.
Setting up a BYO account
To set up your BYO integration, contact the Shippit Configuration team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.