Menulog is one of Australia’s leading on demand delivery platforms, connecting millions of customers with more than 35,000 retail businesses across the country. As an Australian born brand, Menulog has supported local business partners for more than 17 years, providing online ordering and delivery solutions to help partners reach and service more customers. Menulog also supports tens of thousands of on demand delivery couriers, leading the industry in advocating for greater benefits and protections for couriers.
Menulog provides customers a convenient way to access the greatest range of quality delivery partners, whilst also providing the greatest choice and quality service to its business partners and couriers.
Shippit’s integration allows you to tap into the local food & grocery market by either connecting your own BYO account, or using Shippit’s custom account.
Services available
Ondemand now (within 3 hours)
Compatibility
See the carrier overview matrix for full compatibility, limitations, and restrictions.
Suitable for:
Food and beverages
Alcohol
Not suitable for:
Apparel, clothing, and footwear
Small consumer goods
Small homewares
Furniture
Dangerous goods
Heavy bulky freight or pallets
Consolidated freight (palletised)
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods, or special goods. For more information, see the surcharge matrix.
Insurance
Complimentary loss or damage insurance is not included when booking with Menulog through Shippit unless you have it included in your own BYO account. Alternatively you can enable Shippit Transit Protection to cover your orders for loss and damage.
Freight Profile
Freight type:
Best fit for | Not suitable for |
✓ Ondemand deliveries within 3 hours ✓ Food & groceries ✓ Alcohol ✓ Liquids ✓ Perishables ✓ Fragile | ✘ Dangerous goods ✘ Palletised freight ✘ Bulky freight Pallets ✘ Consolidated freight on pallets |
Customer type:
Best fit for | Not suitable for |
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Size and shape restrictions
Nothing larger than 50kg dead weight
Nothing larger than 0.5 m cubed
Nothing longer than 2.2m in length
No pallets, consolidated freight on pallets, or insufficiently packaged freight
See the full terms of carriage on the Menulog site.
Activation
We currently only offer a BYO account configuration with Menulog through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with your account details. Our team review your details, and usually get back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.
Remember, you'll need approval from the carrier before shipping any dangerous goods, alcohol, fragile, or restricted items. Ensure you have this approval before contacting our team to configure your BYO account.
Important note for BYO account holders when shipping special or dangerous goods:
BYO accounts must be pre-approved by the carrier prior to shipping for all alcohol or dangerous goods
A dangerous goods flag must be configured and indicated in the API when booking through Shippit
Dangerous goods surcharges that apply will be charged directly by the carrier
All fragile, liquid, alcohol, or dangerous goods shipments must comply with packaging guidelines and dangerous goods compliance.