Get to know StarTrack

StarTrack is an Australia Post business that provides parcel, freight, and logistics services. They offer a vast national delivery network with standard, express, and on demand services.

This article covers StarTrack standard, express, and on demand services.

For information about Australia Post, see the Australia Post article.

For information about the MyPost Business service, see the MyPost Business article.

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Not suitable for:

Not suitable for:

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

StarTrack API outages are rare, but to help you plan for the unexpected, you can configure fallback rates in your Shippit account. In the event of downtime or latency, your account can fall back to these preconfigured rates so that you can continue shipping.

These rates can be applied to each StarTrack service you use, across StarTrack Express and Premium.

If you mainly use StarTrack, you can choose to use the fallback rate whenever there is an outage. Alternatively, if you use multiple carriers, you can choose to use your existing allocation rules, and only apply the fallback rate if no other carriers return a quote.

To start using StarTrack fallback rates, contact your Shippit account manager, or the Shippit configuration team with this information:

If you are using your StarTrack account with Shippit using internal rate cards, you need to update your fuel surcharge each month. If you prefer, you can opt in to automated fuel surcharge updates instead. This means that your rate cards are automatically updated when the fuel surcharge changes, and your StarTrack quotes stay synchronised, without monthly uploads or ongoing maintenance.

You can automate fuel surcharge updates for each StarTrack service you use, across StarTrack Express and Premium.

To start using StarTrack automated fuel surcharge updates, contact your Shippit account manager, or the Shippit configuration team.

If you are using your StarTrack account with Shippit using internal rate cards, you can also turn on multi-article quoting. By default, your rate card applies a single rate to orders with more than one package, applying the rate to the total weight of the combined parcels. If you find that this leads to inaccuracies with your shipments, you can turn on multi-article quoting, and calculate the price of each individual parcel in an order instead.

You can use multi-article quoting for each StarTrack service you use, across StarTrack Express and Premium.

To start using StarTrack multi-article quoting, contact your Shippit account manager, or the Shippit configuration team.

Complimentary loss or damage insurance is not included when booking with Australia Post through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

For StarTrack standard and express:

For StarTrack on demand:

For StarTrack standard and express:

Do not use StarTrack standard and express for:

For StarTrack on demand services:

Do not use StarTrack on demand for:

You can only ship dangerous goods with StarTrack with prior approval. The only service levels available for dangerous goods are StarTrack standard and express.

Check the StarTrack guidelines for accepted dangerous goods and limitations, and seek approval from StarTrack to ship dangerous goods. When you have received approval from StarTrack, contact the Shippit configuration team to configure your Shippit account.

Shippit offers the StarTrack On Demand services using the Shippit APIs. When you construct your order payload, you need to use the correct code to select the appropriate time window.

StarTrack 2U for dropoff_at and dropoff_deadline_at paramaters:

StarTrack Ad Hoc, for the time between pickup_at and dropoff_at parameters:

StarTrack Airlock works in the same way as StarTrack Premium, but orders shipped using the Airlock service require a recipient signature on delivery.

If you need to ensure that your orders are received only by the named recipient, use StarTrack Airlock to ensure that the driver hands the parcel only to an authorised person, and collects their signature on delivery as proof of delivery.

To enable StarTrack Airlock on your account, email the Shippit configuration team.

We currently only offer a BYO account configuration with StarTrack through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.