Get to know StarTrack

StarTrack is an Australia Post business that provides parcel, freight, and logistics services. They offer a vast national delivery network with standard, express, and on demand services.

This article covers StarTrack standard, express, and on demand services.

For information about Australia Post, see the Australia Post article.

For information about the MyPost Business service, see the MyPost Business article.

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Not suitable for:

Not suitable for:

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

Complimentary loss or damage insurance is not included when booking with Australia Post through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

For StarTrack standard and express:

For StarTrack on demand:

For StarTrack standard and express:

Do not use StarTrack standard and express for:

For StarTrack on demand services:

Do not use StarTrack on demand for:

You can only ship dangerous goods with StarTrack with prior approval. The only service levels available for dangerous goods are StarTrack standard and express.

Check the StarTrack guidelines for accepted dangerous goods and limitations, and seek approval from StarTrack to ship dangerous goods. When you have received approval from StarTrack, contact the Shippit configuration team to configure your Shippit account.

Shippit offers the StarTrack On Demand services using the Shippit APIs. When you construct your order payload, you need to use the correct code to select the appropriate time window.

StarTrack 2U for dropoff_at and dropoff_deadline_at paramaters:

StarTrack Ad Hoc, for the time between pickup_at and dropoff_at parameters:

StarTrack Airlock works in the same way as StarTrack Premium, but orders shipped using the Airlock service require a recipient signature on delivery.

If you need to ensure that your orders are received only by the named recipient, use StarTrack Airlock to ensure that the driver hands the parcel only to an authorised person, and collects their signature on delivery as proof of delivery.

To enable StarTrack Airlock on your account, email the Shippit configuration team.

We currently only offer a BYO account configuration with StarTrack through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.