DHL eCommerce offers streamlined, cost-effective international postal services designed for online retailers, focusing on simplicity and speed.
This article covers DHL eCommerce services. For information about DHL Express domestic and international services, see the Get to Know DHL Express article.
Services available
DHL eCommerce = Shippit international standard service level
DHL eCommerce Asia domestic = Shippit domestic standard service level
💡NOTE: If you are using DHL eCommerce services to ship domestically in south-east Asia, check that your country is covered by the service.
Compatibility
See the carrier overview matrix for full compatibility, limitations, and restrictions.
Suitable for:
Apparel, clothing, and footwear
Small consumer goods
Small homewares
Limited dangerous goods. Check which dangerous are accepted in the network with our Dangerous Goods Matrix.
Not suitable for:
Furniture
Food and beverages
Alcohol
Heavy bulky freight or pallets
Consolidated freight (palletised)
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Matrix Article.
Duties and taxes
🇬🇧 To the United Kingdom
If you are using DHL eCommerce to ship goods to the United Kingdom (UK), you do not need to supply a UK VAT number in your Shippit account, regardless of the value of the goods you are shipping.
If you are shipping DDP, all dutiable amounts are billed to the recipient, so no tax identifiers for the consignee are required.
If you are shipping DDU/DAP, DHL eCommerce might contact the consignee with a form to request UK VAT details, if it is required.
Insurance
Complimentary loss or damage insurance is not included when booking with DHL through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Freight Profile
Freight type:
Best fit for | Not suitable for |
|
|
Customer type:
Best fit for | Not suitable for |
|
|
Dangerous goods
You can only ship dangerous goods with DHL eCommerce with prior approval.
Check the DHL prohibited goods list for accepted dangerous goods and limitations, and seek approval from DHL to ship dangerous goods. When you have received approval from DHL, contact the Shippit configuration team to configure your Shippit account.
Activation
We currently only offer a BYO account configuration with DHL eCommerce through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:
Shippit Store Name - The name of your merchant account
Account Number - Unique account number provided by DHL
Product Codes/Service Codes
DHL Account Manager Details (if any) - Name, email and contact number
Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.