DHL is a multinational logistics company, headquartered in Germany, that provides courier, package delivery, express mail, and freight forwarding services worldwide. Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn, the company operates under the umbrella of Deutsche Post DHL Group, the world's largest postal and logistics company.
DHL serves businesses and individuals in over 220 countries and territories, offering a range of solutions from same-day deliveries to complex global supply chain management.
Shippit currently offer BYO integrations with both DHL Express & DHL eCommerce.
This page will provide information on the DHL eCommerce service available through Shippit from Australia.
Benefits of using DHL eCommerce
Well reknowned logistics provider
Great serviceability worldwide
International delivery service
Multiple delivery choices
Services available
Shippit partner account:
Not currently available
BYO account:
DHL eCommerce → From Australia / To Worldwide = DHL eCommerce standard international
Serviceability
With most shipping products you can send shipments to over 220 countries. Please refer to the DHL eCommerce website for more information.
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions in the carrier network, see DHL E-Commerce - Restricted & Prohibited Goods
| DHL eCommerce standard international |
Max dead weight | 70kg |
Max cubic weight | 0.28m³ |
Max length | 1.05m |
DHL eCommerce is suitable for:
Small consumer goods under 70kg
Goods under 1.05m in length
Light weight e-commerce goods
Ideal for clothing & apparel, footwear, and small homewares
Alcohol with prior approval
Limited quantity dangerous goods with prior approval
Medicinal and pharmaceuticals including scheduled medication with prior approval
DHL eCommerce is not suitable for:
Goods over 70kg in weight and 1.05m in length
Bulky and palletised freight
Prohibited, restricted, and dangerous goods
Below is a current list of goods restricted in the DHL eCommerce network however this is subject to change.
For the most up-to-date information please always refer to DHL E-Commerce - Restricted & Prohibited Goods
Prohibited goods
Animals (including insects, hatching eggs)
Bullion
Counterfeit or pirated goods
Currency
Dangerous goods, hazardous or combustible materials
Drugs and narcotics (illegal)
Firearms, weapons, ammunition (including replicas)
Human remains (including ashes)
Irreplaceable items
Knives
Negotiable instruments in Bearer Form
Pornography
Any item(s), the carriage of which is prohibited by any law, regulation or state of any federal, state or local government to or through which the shipment may be carried.
Restricted Goods
All restricted goods must be pre-approved by the carrier prior to shipping.
Alcoholic beverages (e.g. beer, wine, spirits)
Animal products, plant products and plants (e.g. animal skins, cotton, seeds, teas)
Antiques or Fine Art or Works of Art
Collectibles and/or rare items (any item worth more than its original purchase or that is not commonly available)
Drugs and pharmaceutical products
Foreign lotteries (including circulars)
Fur(s)/ivory/endangered animal products
Industrial diamonds/carbons
Medical samples
Milk powder
Negotiable instruments in Non-bearer Form
Perishable items (e.g. flowers, foodstuffs, items requiring temperature control or special handling)
Precious metals and stones (including jewellery)
Publications (certain types may be restricted by law)
Soil, earth
Tobacco
Watches, costume jewelry
Dangerous goods
All dangerous goods must be approved by the carrier prior to shipping. Please speak with the carrier directly to confirm what is allowed to be shipped on your account.
A 'dangerous goods flag', 'class code', 'UN code' and 'description' will be applied to consignment where possible.
Any aerosols, including: hair spray and deodorants
Air bag inflators and modules or seat-belt pretensioners
Alcoholic beverages containing >24% alcohol by volume
Batteries classified as dangerous such as wet spillable/non spillable lead-acid/alkaline batteries
Batteries/cells including: lithium-ion/polymer/metal – alone and in or with electronic devices
Carbon dioxide, solid (Dry Ice)
Corrosives such as: acids, corrosive paint and dyes, rust removers
Environmental waste including: used engine oil and used or damaged batteries
Explosives or ammunition such as: fireworks, flares and sparklers
Flammable liquids such as: acetone, lighter fluid, solvent based paints
Flammable solids including: magnesium and potassium
Gases including: flammable, non flammable, compressed and toxic gases such as fire extinguishers and scuba tanks
Infectious and/or biological substances expected to contain pathogens or other agents such as: bacteria, viruses, parasites, prions
Matches, lighters or lighter refills including: cigarette lighters containing petrol and butane lighters
Oxidizing materials or organic peroxides such as disinfectants and hair dyes
Pesticides, toxic herbicides and insecticides or poisons toxic substances
Refer to the below articles for more information around shipping dangerous goods with DHL eCommerce:
Duties and taxes
⚠️ IMPORTANT: Duties and taxes can vary from region to region, and depending on your own logistics configuration. Always check the full terms of carriage with your carrier, and the customs requirements for the country you are shipping to before you ship.
DHL offer the below duty & tax payment options:
DDP (Delivered Duty Paid) / DTP (Duties & Taxes Paid): The shipper or account holder pays all customs duties and taxes upfront, ensuring faster delivery to the recipient.
DDU (Delivered Duty Unpaid): The receiver is responsible for paying duties and taxes upon delivery.
Please refer to the below links for more information:
🇬🇧 Shipping to the United Kingdom
If you are using DHL eCommerce to ship goods to the United Kingdom (UK), you do not need to supply a UK VAT number in your Shippit account, regardless of the value of the goods you are shipping.
If you are shipping DDP, all dutiable amounts are billed to the recipient, so no tax identifiers for the consignee are required.
If you are shipping DDU/DAP, DHL eCommerce might contact the consignee with a form to request UK VAT details, if it is required.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
Please refer to DHL's packaging guidelines.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary insurance will be included if you have this active in your own BYO account.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and delivery
You will need to contact DHL eCommerce directly for all BYO collection and delivery support.
You can contact DHL eCommerce online here.
Activation
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.