DHL Express is a multinational logistics company, headquartered in Germany, that provides courier, package delivery, express mail, and freight forwarding services worldwide. Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn, the company operates under the umbrella of Deutsche Post DHL Express Group, the world's largest postal and logistics company.
DHL Express serves businesses and individuals in over 220 countries and territories, offering a range of solutions from same-day deliveries to complex global supply chain management. Shippit currently offer BYO integrations with both DHL Express and DHL eCommerce.
This article covers the Shippit DHL Express services available from New Zealand.
For information about using DHL Express from Australia, see the DHL Express Australia article.
For information about DHL eCommerce, see the DHL eCommerce article.
Benefits of using DHL Express NZ
Renowned logistics provider
Great serviceability worldwide
Multiple delivery choices
Services available
Shippit partner account:
Not currently available
BYO account:
DHL Express NZ = DHL standard domestic
💡NOTE: DHL Express NZ services are available for domestic shipments within the New Zealand only. To be eligible to use a DHL Express NZ service, you must have a registered New Zealand entity address in your Shippit account.
Serviceability
DHL Express NZ ships to all locations within New Zealand, including major cities and remote areas. Transit times are typically 1 to 2 business days.
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions in the carrier network, see DHL Restricted Commodities.
| DHL Express NZ standard service |
Max dead weight | 70kg |
Max cubic weight | 0.28m³ |
Max length | 1.2m |
DHL Express NZ is suitable for:
Small consumer goods under 70kg
Goods under 1.2m in length
Light weight ecommerce goods
Ideal for clothing and apparel, footwear, and small homewares
Alcohol with prior approval
Dangerous goods with prior approval
Medicinal and pharmaceuticals including scheduled medication with prior approval
Limited tobacco products with prior approval
DHL Express NZ is not suitable for:
Goods over 70kg in weight and 1.2m in length
Bulky and palletised freight
Illegal substances
Counterfeit or copied goods
Prohibited, restricted, and dangerous goods
This section contains a list of prohibited and restricted goods not accepted in the DHL Express NZ network, however this is subject to change.
For the most up-to-date information always refer to DHL Express NZ Restricted Commodities.
Prohibited goods
Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)
Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law
Human remains or ashes in any form
Bullion (of any precious metal)
Cash (current legal tender as bank notes, currency notes, coins)
Loose precious and semi-precious stones (cut or uncut, polished or unpolished)
Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition
Illegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives
Counterfeit goods in breach of intellectual property rights (IPR).This includes high quality branded goods that are often copied:
Shoes
Clothing
Bags
Expensive Watches
CDs and DVDs
Perfumes
Electronics
Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.
Restricted goods
All restricted goods must be pre-approved by the carrier prior to shipping.
Antiques, works of art and fine art
Banderols/Tax stickers valued more than EUR500,000.
Cigarettes, cigars, tobacco products and electronic cigarettes or accessories valued more than EUR500,000. Electronic cigarettes and accessories require DHL Express approval.
Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations.
Commemorative Coins or Medals, High Valuable Collectables, included but not limited to Comics or Books (First Editions), Trading Cards, Stamps, Memorabilia with a total or individual maximum value of EUR 2,000 are allowed for carriage.
Hunting (Animal) trophies and animal’s skins not intended for human consumption contained within Appendix II and Appendix III of CITES Convention (Convention on International Trade in Endangered Species of Wild fauna and Flora).
Financial and monetary commodities valued more than EUR 500,000. Examples include activated SIM cards for mobile telephones, gift cards, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), vouchers/tokens, unused stamps etc.
Jewelry and watches valued more than EUR 10,000.
Toy guns, firearm parts, ammunition parts, Tasers or controlled military items. Firearm attachments, such as mountings, sights, night vision, gunstocks, silencers, torches, magazines or clips, flash suppressors and signature reduction devices.
Dangerous goods
All dangerous goods must be approved by the carrier prior to shipping. Contact the carrier directly to confirm what is allowed to be shipped on your account.
A dangerous goods flag, class code, UN code, and description is applied to the consignment where possible.
Refer to these applicable guides for more information:
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
Refer to DHL's packaging guidelines.
You can also refer to Shippit's Recommended Packaging Guidelines.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary insurance is included if you have this active in your own BYO account.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and delivery
You need to contact DHL Express NZ directly for all BYO collection and delivery support.
You can contact DHL Express NZ by phone or online via email, chat and Whatsapp.
Phone: 0800 800 020 or +649 9758742 (overseas)
Customer service hours:
Monday – Friday: 7am - 10pm
Saturday: 8am – 4pm
Sunday: 9am – 4pm
Activation
Setting up a BYO account
To set up your BYO integration, contact the Shippit Configuration team with your account details. You will need to have all of your carrier account credentials ready.
Our team review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.