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Get to Know Allied Express

Updated over a week ago
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Allied Express is one of the largest, independently owned courier and express freight companies in Australia with a fleet of over 1000 vehicles. They are currently operating across key metropolitan and regional locations across Australia, offering a cost-conscious, efficient service.

Shippit gives you access to several Allied Express services catering for a wide range of freight needs from small consumer goods, to bulky palletised freight. With great network coverage Australia-wide, Allied Express is suitable for both interstate deliveries and metropolitan same-day deliveries.

Benefits of using Allied Express

✔ Good serviceability Australia wide

✔ Standard delivery

✔ Sameday delivery (metropolitan)

✔ Competitive Shippit rates

✔ Compatible with Shippit returns (pickup only with the standard service)


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the network, see Allied Express Restricted Freight.

Suitable Goods

Unsuitable Goods

  • Goods under 2.4m in length

  • Light weight & bulky e-commerce goods

  • Palletised & consolidated freight

  • Clothing & apparel, footwear

  • Small homewares and consumer goods

  • Alcohol with prior approval

  • Approved dangerous goods

  • Radio-active material

  • Unapproved dangerous goods

  • Personal belongings (for example, suit cases, clothing, books)

  • Furniture that is not packaged in cartons or in flat-pack

  • Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries

  • Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturers)

  • Engines, gearbox, or unpacked machines. (Secondhand / wreckers)

  • Pipes, masts, lengths of any type (packaged or otherwise)

  • Any items, even if crated, in excess of 2.4 metres in length

  • Art work, paintings or sculptures

  • Cash, gold, jewellery, other negotiable products

  • Firearms or ammunition

  • Paint or liquids

  • Perishables

  • Livestock

  • Biological Products


Integration

Services available

There are currently two (2) service types available with the Shippit integration:

Account Type

Carrier Service Level

Shippit Service Level

Integration

Shippit Account/Rates

  • Standard road express

  • Standard

  • API

  • UI

  • Sameday economy

  • Ondemand

  • API

  • UI

BYO Account

  • Standard road express

  • Standard

  • API

  • UI

  • Sameday economy

  • Ondemand

  • API

  • UI

Delivery Choices

Standard service

Signature

  • All deliveries will require a signature unless the customer has adopted for Authority to leave (ATL).

  • ATL can be provided at the time of booking or during transit unless the package is with the driver.

Authority to leave

  • The receiver can also request ATL online with Allied Express once an attempted delivery has been made and a card is left.

  • Ultimately it is up to the driver to deem it safe to leave. If there is nowhere safe to leave the package, it will be returned to the depot for redelivery.

  • If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Sameday service

Priority deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.

If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods. ATL must be provided by the receiver on the labels delivery instructions or verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.


Restricted Goods

Below is a current list of prohibited & restricted goods not accepted in the Allied Express network however this is subject to change.

For the most up-to-date information please always refer to Allied Express-Restricted-Listing-Guide.

Prohibited:

  • Radio-active material

  • Dangerous goods (for exceptions, see below)

  • Personal belongings (for example, suit cases, clothing, books)

  • Furniture – excluding new packaged & flat pack freight

  • Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries

  • Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturers)

  • Engines, gearbox, or unpacked machines. (Secondhand / wreckers)

  • Pipes, masts, lengths of any type (packaged or otherwise)

  • Any items, even if crated, in excess of 2.4 metres in length

  • Art work, paintings or sculptures

  • Cash, gold, jewellery, other negotiable products

  • Firearms or ammunition

  • Paint or liquids

  • Perishables

  • Livestock

  • Biological Products

Restricted:

Must be pre-approved by Shippit and the carrier before shipping:

  • Alcohol

  • Allowable dangerous goods

  • Flat packed furniture

  • Oversized pallets - 1.2 metres x 1.2 metres x 2.1 Metres

  • Tiles

  • Tyres

  • Glass

  • Surfboards & Kayaks


Dangerous Goods

All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.

Contact Shippit to discuss your dangerous goods.


Packaging Guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

See full packaging guidelines here: Allied Express Preparing Your Freight.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.


Insurance

Complimentary loss or damage insurance is not included when booking with Allied Express through Shippit’s account.

However, if you have it included in your own BYO account, this will carry over with your BYO integration.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.


Activation

You must be pre approved before shipping with Allied Express. Please contact our Configuration Team to get started!

Setting up a BYO account?

To set up your BYO integration, contact our Configuration Team with your account details. Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.


Pickup & Collection FAQs

This section contains general information about pickup and collection with Allied Express.

Collection

Standard Service

Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:

  • Regular pickups

    • >10 packages daily or >200 month

    • Daily pickups will be scheduled with the carrier

    • Automatic pickup requests will not be sent to the carrier as your schedule will be locked in

  • Adhoc pickups

    • <10 packages daily or <200 month

    • Daily pickups will not be scheduled with the carrier

    • Automatic pickup requests will be sent to the carrier upon manifesting

    • If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day.

Standard service drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up usually until 6pm. Goods are normally collected within 2-3 business days unless a regular/scheduled collection is in place.

Sameday Service

Sameday drivers can present anytime after 30 minutes from booking.

Goods not ready for collection will be charged a futile fee and need to be rebooked at full price so please ensure you have goods ready for the driver asap.

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place or need to rebook a sameday order, please contact Shippit Support for assistance with collection.


Delivery FAQs

This section contains general information about delivery with Allied Express.

Alcohol deliveries

Shippit will enable an 'alcohol flag' where possible. When the alcohol flag is sent with the booking via API, the driver will be prompted and require 18+ ID and a signature if required.

However, when the alcohol flag is not sent with the booking via API, the label should read 'contain alcohol - 18+ ID required' so the driver can request ID upon delivery.

Terms of alcohol delivery

  • Delivery will be made as per state legislation/terms and conditions - refer to your states government website for applicable legislation

  • Valid 18+ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to the sender

  • The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID

  • Authority to leave (safe drop) is not available with these types of deliveries

Delivery Choices

Standard service - Signature:

  • All deliveries will require a signature unless the customer has adopted for Authority to leave (ATL).

  • ATL can be provided at the time of booking or during transit unless the package is with the driver.

Standard Service - Authority to leave:

  • The receiver can also request ATL online with Allied Express once an attempted delivery has been made and a card is left.

  • Ultimately it is up to the driver to deem it safe to leave. If there is nowhere safe to leave the package, it will be returned to the depot for redelivery.

  • If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Sameday service:

These deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.

If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods. ATL must be provided by the receiver on the labels delivery instructions or verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Proof of delivery

Allied Express provides Proof of Delivery (POD) for all shipments which is available on the their website.

  • If the parcel was left safe, they will take a photo where possible

  • For our “signature required” service, we obtain a signature and first name

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

Standard service:

Receivers can rebook delivery via the card-left service online.

Sameday service:

Redelivery is not available with this service. If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

ATL must be provided by the receiver on the labels delivery instructions or verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.

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