Dragonfly is a last-mile logistics company enabling the delivery of packages every day in three continents. Their technology platform generates optimised routes daily for independent delivery partners, providing consumers a quick, reliable, and predictable experience for the last mile of their online purchases.
The Dragonfly express delivery service provides fast, efficient deliveries Australia-wide for Shippit customers shipping small consumer goods.
Services available
Dragonfly Domestic Road = Shippit standard service level
Compatibility
See the carrier overview matrix for full compatibility, limitations, and restrictions.
Dragonfly is suitable for:
Small consumer goods
Satchels and carton freight
Non perishable goods
Non-bulky goods
Fashion and apparel
Not suitable for:
Dangerous goods
Alcohol
Bulky goods
Fragile freight
Palletised freight
Perishable goods
Large sports and fitness equipment
Automotive, aviation, mechanical goods
Industrial and agricultural goods
Medicinal goods
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharges article.
Insurance
Complimentary loss or damage insurance is included when booking with Dragonfly through Shippit’s account. If you have insurance included in your own BYO account, this carries over with your BYO integration as well.
Complimentary insurance covers up to AU$100 replacement cost. Complimentary insurance does not cover:
Shipping fees
GST
Excise fees
Customer returns
Refer to the full terms and conditions FIXME.
Should you need to raise a claim for loss or damage please contact Shippit Support.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Serviceability
Dragonfly has six delivery depots on Australia's east coast, and collect orders from Sydney, Melbourne, and Brisbane.
Location | Station code | Type | Pickup | Delivery |
Sydney | SYDN | Capital | ✅ | ✅ |
Brisbane | BRIS | Capital | ✅ | ✅ |
Melbourne | MELB | Capital | ✅ | ✅ |
Toowoomba | TWMB | Regional | ❌ | ✅ |
Sunshine Coast | CLND | Regional | ❌ | ✅ |
Wollongong | WOLL | Regional | ❌ | ✅ |
Dragonfly delivers next day within the same capital, to same state regional hubs and next state capitals. Other lanes require an additional day or two.
Lane | Transit period | Examples |
Same state capital (local) | 1 day (overnight) | SYDN - SYDN MELB - MELB |
Same state regional | 1 day (overnight) | SYDN - WOLL BRIS - TWMB |
Next state capital | 1 day (overnight) | SYDN - BRIS MELB - SYDN |
Next state regional | 2 days | SYDN - CLND MELB - WOLL |
Far state capital | 2 days | MELB - BRIS |
Far state regional | 3 days | MELB - TWMB MELB - CLND |
Freight profile
| Dragonfly Express |
Max dead weight | 32kg |
Max cubic weight | 50kg |
Max length | 127cm |
Max width | 76cm |
Max height | 76cm |
Freight profile for Dragonfly Express:
Satchels and cartons
Non-perishable food
Liquids
Electrical goods
Do not use Dragonfly Express for:
Pallets
Dangerous goods
Restricted and dangerous goods
Items that are restricted include:
Live items
Perishables
Temperature-sensitive items
Financial items or currency
Restricted animal products
Items requiring an adult signature
Offensive items
Regulated or prohibited items
Controlled substances
Alcohol and dangerous goods as defined by the Transportation of Dangerous Goods Regulations.
Items requiring special handling care that may cause injury to drivers or damage to other items and equipment.
You can't ship dangerous goods with Dragonfly.
Packaging guidelines
Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
Dragonfly requires that all labels are placed on the same side of the package. Labels should be placed on the side with the largest surface area, and not over a corner or a seam.
For more information about packaging, see the Shippit recommended packaging guidelines.
Pickup and collection
Depending on your shipping volume, your account with Dragonfly is set up as having regular collections, or ad-hoc pickups.
Cancelling orders
You can cancel Dragonfly orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Rebooking collections
If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.
If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.
Getting collection help
You can't contact Dragonfly drivers directly. If you experience problems with collections, contact Shippit Support to engage with the carrier directly.
Delivery
Dragonfly send a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.
Authority to leave
Dragonfly supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by Dragonfly.
Proof of delivery
Shippit records a completed delivery when we receive a delivered event from Dragonfly, which is visible in Shippit tracking.
Dragonfly also send a text message or email to the recipient confirming proof of delivery.
Redelivery and redirection
Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. Dragonfly attempts redelivery four times before it is failed and returned to sender.
Return to sender
You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.
Getting delivery help
You can't contact Dragonfly drivers directly. If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.
Activation
Pre-approval is required before shipping with Dragonfly. To set up your integration, email the Shippit configuration team with these details:
Account number
Account manager name and contact
Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.