Dragonfly is a last-mile logistics company enabling the delivery of packages every day in three continents. Their technology platform generates optimised routes daily for independent delivery partners, providing consumers a quick, reliable, and predictable experience for the last mile of their online purchases.
The Dragonfly service provides fast, efficient deliveries for Shippit customers shipping small consumer goods.
Benefits of using Dragonfly
Fast last-mile deliveries
Competitive Shippit rates
Multiple delivery choices
Services available
Shippit partner account:
Dragonfly domestic road = Shippit standard service level
BYO account:
Dragonfly domestic road = Shippit standard service level
Serviceability
Dragonfly currently services selected locations in NSW, VIC and QLD only.
Sydney and Wollongong
Melbourne
Brisbane, Toowoomba, and Sunshine Coast
Dragonfly delivers next day within the same capital, to same state regional hubs and next state capitals. All other delivery lanes, allow an additional 1-2 days.
State | City | Zone | Pickup | Delivery |
NSW | Sydney | SYDN1-5 | Yes | Yes |
NSW | Wollongong | WOLL3 | Yes | Yes |
QLD | Brisbane | BRIS1-5 | Yes | Yes |
QLD | Sunshine Coast | CLND1-5 | Yes | Yes |
QLD | Toowoomba | TWMB2-5 | Yes | Yes |
VIC | Melbourne | MELB1-3 | Yes | Yes |
To check if your location is serviced, reach out to your Shippit representative or contact our Configuration Team.
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
| Dragonfly standard service |
Max dead weight | 31.75kg |
Max cubic weight | 50kg or <0.15 m3 |
Max length | 1.27m |
Dragonfly is suitable for:
Small consumer goods
Satchels and cartons
Non perishable goods
Non-bulky goods
Fashion and apparel
Dragonfly is not suitable for:
Dangerous goods
Alcohol
Bulky goods
Fragile freight
Palletised freight
Perishable goods
Large sports and fitness equipment
Automotive, aviation, mechanical goods
Industrial and agricultural goods
Medicinal goods
Prohibited, restricted, and dangerous goods
Below is a current list of goods accepted in the Dragonfly however this is subject to change.
Prohibited goods
Dangerous goods of any kind (regulated or limited quantity)
Alcohol
Live items
Perishables and temperature-sensitive items
Financial items or currency
Restricted animal products
tems requiring an adult signature
Offensive items
Regulated or prohibited items
Controlled substances
Items requiring special handling care that may cause injury to drivers or damage to other items and equipment
Restricted goods
All non prohibited goods must be approved by Shippit or the carrier prior to shipping.
Dangerous goods
Dragonfly does not accept dangerous goods of any kind (regulated or limited quantity).
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is included when booking with Dragonfly through Shippit’s account. If you have insurance included in your own BYO account, this carries over with your BYO integration as well.
Policy includes:
Up to AU$100 replacement cost
Policy does not include:
Shipping fees
GST
Excise fees
Customer returns
Should you need to raise a claim for loss or damage please contact Shippit Support.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with Dragonfly.
Collection
Depending on your shipping volume, your account is set up with either regular pickups or ad hoc pickups. Indicative volumes for these setups are below:
Regular pickups
More than 10 packages daily or more than 100 a month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Ad hoc pickups
Fewer than 10 packages daily or fewer than 100 a month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 10am you might receive collection on the same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 11am usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Freight received by 5pm into the Dragonfly network will generally be delivered the following day (within the same capital, to same state regional hubs and next state capitals).
Contacting drivers
You’re unable to contact drivers directly. Contact Shippit Support if you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for help with collection.
Getting pickup support
If you experience issues with collection, contact Shippit support for assistance.
Delivery
This section contains general information about delivery with Dragonfly.
Authority to leave
Dragonfly supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by Dragonfly.
Delivery notifications
Dragonfly send a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.
Proof of delivery
Shippit records a completed delivery when we receive a delivered event from Dragonfly, which is visible in Shippit tracking.
Dragonfly also send a text message or email to the recipient confirming proof of delivery.
Redelivery and redirection
Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. Dragonfly attempts redelivery four times before it is failed and returned to sender.
Return to sender
You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.
Getting delivery help
If you experience issues with a delivery, contact Shippit support for assistance.
Parcel receivers can request help by clicking Get help in their Shippit notifications.
Activation
You must have pre-approval before shipping with Dragonfly. Contact our Configuration team to get started.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.