Skip to main content

Get to know Dragonfly

Updated over a week ago
The Dragonfly logo
Two men in high visibility clothing, talking in front of a white van with the Dragonfly logo

Dragonfly is a last-mile logistics company enabling the delivery of packages every day in three continents. Their technology platform generates optimised routes daily for independent delivery partners, providing consumers a quick, reliable, and predictable experience for the last mile of their online purchases.

The Dragonfly express delivery service provides fast, efficient deliveries Australia-wide for Shippit customers shipping small consumer goods.


Services available

  • Dragonfly Domestic Road = Shippit standard service level


Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Dragonfly is suitable for:

  • Small consumer goods

  • Satchels and carton freight

  • Non perishable goods

  • Non-bulky goods

  • Fashion and apparel

Not suitable for:

  • Dangerous goods

  • Alcohol

  • Bulky goods

  • Fragile freight

  • Palletised freight

  • Perishable goods

  • Large sports and fitness equipment

  • Automotive, aviation, mechanical goods

  • Industrial and agricultural goods

  • Medicinal goods


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharges article.


Insurance

Complimentary loss or damage insurance is included when booking with Dragonfly through Shippit’s account. If you have insurance included in your own BYO account, this carries over with your BYO integration as well.

Complimentary insurance covers up to AU$100 replacement cost. Complimentary insurance does not cover:

  • Shipping fees

  • GST

  • Excise fees

  • Customer returns

Refer to the full terms and conditions FIXME.

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.


Serviceability

Dragonfly has six delivery depots on Australia's east coast, and collect orders from Sydney, Melbourne, and Brisbane.

Location

Station code

Type

Pickup

Delivery

Sydney

SYDN

Capital

Brisbane

BRIS

Capital

Melbourne

MELB

Capital

Toowoomba

TWMB

Regional

Sunshine Coast

CLND

Regional

Wollongong

WOLL

Regional

Dragonfly delivers next day within the same capital, to same state regional hubs and next state capitals. Other lanes require an additional day or two.

Lane

Transit period

Examples

Same state capital (local)

1 day (overnight)

SYDN - SYDN

MELB - MELB

Same state regional

1 day (overnight)

SYDN - WOLL

BRIS - TWMB

Next state capital

1 day (overnight)

SYDN - BRIS

MELB - SYDN

Next state regional

2 days

SYDN - CLND

MELB - WOLL

Far state capital

2 days

MELB - BRIS

Far state regional

3 days

MELB - TWMB

MELB - CLND


Freight profile

Dragonfly Express

Max dead weight

32kg

Max cubic weight

50kg

Max length

127cm

Max width

76cm

Max height

76cm

Freight profile for Dragonfly Express:

  • Satchels and cartons

  • Non-perishable food

  • Liquids

  • Electrical goods

Do not use Dragonfly Express for:

  • Pallets

  • Dangerous goods


Restricted and dangerous goods

Items that are restricted include:

  • Live items

  • Perishables

  • Temperature-sensitive items

  • Financial items or currency

  • Restricted animal products

  • Items requiring an adult signature

  • Offensive items

  • Regulated or prohibited items

  • Controlled substances

  • Alcohol and dangerous goods as defined by the Transportation of Dangerous Goods Regulations.

  • Items requiring special handling care that may cause injury to drivers or damage to other items and equipment.

You can't ship dangerous goods with Dragonfly.


Packaging guidelines

Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

Dragonfly requires that all labels are placed on the same side of the package. Labels should be placed on the side with the largest surface area, and not over a corner or a seam.

For more information about packaging, see the Shippit recommended packaging guidelines.


Pickup and collection

Depending on your shipping volume, your account with Dragonfly is set up as having regular collections, or ad-hoc pickups.

Cancelling orders

You can cancel Dragonfly orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Rebooking collections

If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.

If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.

Getting collection help

You can't contact Dragonfly drivers directly. If you experience problems with collections, contact Shippit Support to engage with the carrier directly.


Delivery

Dragonfly send a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.

Authority to leave

Dragonfly supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by Dragonfly.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from Dragonfly, which is visible in Shippit tracking.

Dragonfly also send a text message or email to the recipient confirming proof of delivery.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. Dragonfly attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

You can't contact Dragonfly drivers directly. If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.


Activation

Pre-approval is required before shipping with Dragonfly. To set up your integration, email the Shippit configuration team with these details:

  • Account number

  • Account manager name and contact

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.

Did this answer your question?