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Get to know Asendia

Updated over 2 weeks ago
The Asendia logo
A woman in a black top opening a box and removing goods from tissue paper

Asendia was founded by La Poste and Swiss Post in 2012 and provides seamless access to e-commerce customers globally through their innovative and sustainable cross-border ecommerce solutions


Services available

  • Asendia E-Paq Select = Shippit standard international service level


Available services

This section shows the Asendia services you can start using instantly through Shippit, from Sydney and Melbourne.

Shipping from Sydney or Melbourne to:

DDP

DDU

SLA (working days)

Maximum capacity

Maximum dimensions (L+W+H)

Canada (CA)

3-6 days

30kg

Length <150cm
Length+girth <300cm

European Union (EU)

5-15 days

30kg

Length <175cm
Girth <300cm

Malaysia (MY)

6-10 days

30kg

Length <100cm
L+W+H <300cm

New Zealand (NZ)

3-6 days

25kg

Length <120cm

Volume <0.125m³

United Kingdom (UK)

5-8 days

30kg

Length <120cm
L+W+H <245cm

United States of America (US)

5-8 days

30kg

40x33x25cm

Phillipines (PH)

6-10 days

30kg

L+W+H <150cm

Singapore (SG)

4-8 days

30kg

Length <150cm
L+W+H <200cm

Thailand (TH)

6-15 days

30kg

Length <100cm
L+W+H <300cm

✻ European Union countries covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Balearic Islands), Spain (Mainland), Sweden.


Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Suitable for:

  • Lightweight products

  • Apparel, clothing, and footwear

  • Consumer goods

Not suitable for:

  • Heavy bulky freight

  • Palletised freight

  • Consolidated freight


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharge article.


Duties and taxes

⚠️ IMPORTANT: Duties and taxes can vary from region to region, and depending on your own logistics configuration. Always check the full terms of carriage with your carrier, and the customs requirements for the country you are shipping to before you ship.

🇺🇸 To the United States of America

Asendia offers $0 DDP fees when shipping to the United States of America. If you are shipping to the United States of America, with a country of origin of either China or Hong Kong, you choose to use Asendia to act as the Importer of Record (IOR), reducing compliance and admin burden for merchants. For more information about international duties and taxes, see the Shipping DDP and DAP article.

🇨🇦 To Canada

Asendia offers a 5% charge for DDP to Canada, on top of duties and taxes. For more information about international duties and taxes, see the Shipping DDP and DAP article.


Insurance

Complimentary loss or damage insurance is not included when booking with Asendia through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.


Freight profile

Freight type:

Best fit for

Not suitable for

  • Standard service international deliveries

  • Smaller-sized consumer goods

  • Goods from 250g and up to 30kg

  • Bulky freight (long, oversized, unpackaged freight, or furniture flat packs)

  • Palletised freight

  • Perishable or live goods

  • Liquids and alcoholic beverages

  • Dangerous goods

Customer type:

Best fit for

Not suitable for

  • Parcels and documents

  • Fashion and apparel

  • Variety stores

  • Health and beauty
    (no dangerous goods)

  • Arts and entertainment

  • Toys, games, books and gifts

  • Computers and electronics

  • Office products and equipment

  • Professional and educational supplies

  • Sports and fitness equipment

  • Automotive, aviation, mechanical

  • Industrial and agricultural

  • Furniture and heavy homewares


Dangerous goods

You can only ship dangerous goods with Asendia with prior approval.

Check the Asendia prohibited goods list for accepted dangerous goods and limitations, and seek approval from Asendia to ship dangerous goods. When you have received approval from Asendia, contact the Shippit configuration team to configure your Shippit account.


Add Asendia as a carrier in Shippit

Shippit merchants based in Sydney and Melbourne can enable Asendia in the Shippit app.

Adding Asendia as a carrier in Shippit

  1. Log in to your Shippit account.

  2. Open the drop-down menu in the top right of your screen, and click Settings.

  3. Click Carriers to go to the carrier settings for your store.

  4. Under International Delivery Services, find Asendia, and toggle the switch on.

The Carrier settings page, showing the International Delivery Service section, with Asendia toggled on.

If you have trouble turning on Asendia as a carrier, or it's not showing in your carrier list, get in touch with Shippit support.

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